connectivity problems, hp scanjet 5470c

boydphoto · #1 January 3rd, 2006, 01:42 AM

i use windows xp. i have an hp scanjet 5470c. i can't get it to connect (be recognized by the computer). the closest to an answer by searching the web is that i may need to powercyle the scanner. cool. they don't tell me HOW to do this, only recommend that i do. any help will be appreciated. thanks, boyd.

**zipulrich** · #2 January 3rd, 2006, 02:51 AM

How is it connected, via USB or parallel cable?

[Edit: 'powercycle' is fancy geek techno-speak for 'turn off & back on again'.]

boydphoto · #3 January 3rd, 2006, 12:55 PM

it's connected by usb. boyd

boydphoto · #4 January 3rd, 2006, 05:46 PM

i figured it out myself. thanks for taking the time to reply to my dilemma, boyd.

**zipulrich** · #5 January 3rd, 2006, 06:49 PM

Very cool - what fixed it?

boydphoto · #6 January 5th, 2006, 11:13 PM

when i uninstalled it before re-installing a part of it was still in my comp. i went through and found the part hiding out and deleted it. then the install went fine. thanks for helping, boyd.