problem updating windows

[hotwheels93215]

my computer has had the same windows for years and i wanna update it but when i go to microsoft.com to update it says access denied and it says check network policy settings or see system administrator and it wont let me update. so how do i update my windows?

[Tweaker]

Hello hotwheels93215, welcome to CTH. :happy:

Check here (http://support.microsoft.com/default.aspx?kbid=326686#kb1) for possible fix, look for your operating system listed for instructions.