Standby option not available

[newbie]

Hi -- a while back, my PC was having major standby and shutdown issues. When I tried to Shutdown using Start - Shutdown, it would hang and I would have to unplug. My Power Options were set to go into Standby after 30 minutes or so, and whenever it tried to do that, the PC would hang and I would have to unplug. At that time, a window came up saying something like, "The last several attempts to go into Standby have been unsuccessful. Would you like to remove that option?" I chose yes.

Since then, all my Shutdown problems have been resolved, but now I cannot enable the Standy option anymore. When I go to Control Panel - Power Options, Standy is no longer an option. I can't get it back and I don't know where to look. Do I have to re-install ME to get it back, or is there an easier way? Because that would make me very nervous!

Thanks in advance for any advice you might give.

[Tweaker]

Hello newbie :happy:

Check here ( http://support.microsoft.com/kb/q188134/), might help with your issue.

[newbie]

Thanks for your quick reply yesterday, Tweaker. Before I posted my question, I had looked at the MS Support site, searching for articles on "Standy" issues, with no luck! You found the right one.

I followed the steps it recommended. It said to look for an "Advanced Power Management Support" entry under the "System Devices" branch of the Device Manager. Mine only shows these 3 power-related items: "ACPI Generic Bus", "ACPI System Bus", and "Advanced Configuration and Power Interface 9ACPI) BIOS". So, I followed the steps to Install New Hardware and the support entry did not automatically appear, so it's telling me that it may be a hardware issue. I guess I'll have to contact HP. Unless one of the 3 items already in my list is the support entry and I don't know it?

Anyway, thanks again for your help.

[Tweaker]

Let us know how you make out with HP. :happy:

[newbie]

My travels to the HP Support site were successful. I downloaded and installed 3 different BIOS Updates and one of them helped fix the Standby problem. I'm all set.

Thanks again for your help and pointing me in the right direction. Every time I visit this site, I learn something new and useful!:thrilled:

[Tweaker]

Your welcome newbie, glad your got things worked out, good luck! :happy: