MS Word and Exchange 2000 problem/conflict

[Harrie]

Help, please! Can't figure this one out on my own.

For my work, I have an email with MS Outlook Web Access; their server is Microsoft Exchange 2000. It's best that I use this email for work stuff, but I installed MS Word 2000 on my own computer last week and now I'm having a problem. Every time I click on "new mail" or "contacts" to send a new one, I get a message that says:

The feature you are trying to use is on a CD-ROM or other blah blah blah that is not available. Insert MS Word 2000 SR-1 disk and click okay.

I just have the Word 2000 disk; I guess it doesn't have the SR-1 or wouldn't it have already installed?? What can I do? Another message said to look for DATA1.MSI - well I did a search on my computer for that and nothing came up.

I know this is probably so simple but I would appreciate some advice. It never gave me any problem before I installed Word, but I need Word so I don't want to get rid of it!

Thank you.

[zipulrich]

Try going to Microsofts download page (http://office.microsoft.com/Downloads/2000/Wd2ksec.aspx) and installing SR1. If that doesn't clear things up, post back.

I can UPS you a large hammer.

[Harrie]

Thank you for pointing me to the right page, Zip! I looked at downloads myself, but I was totally comfoozled as to which one I needed.

However! That one didn't do it; I still get the message. The install went fine. So I see all that up above about the other downloads up top that you need, and I'll try them tonight when I get off and post back. Hopefully that will do it. I'll say this, though, can't they just give you all those components in one download??! Sheesh, hehe.

And I was wrong, my disk says Microsoft Word 2000 SR-1.

[Harrie]

Okay........wait. It seems to me on reading all that, that those are downloads for Outlook 2000, I mean as if it were installed by me. I'm just accessing it. You see, I don't even know enough about this to even ask the question right. Shoot. I'm scared all of a sudden to download those things, though. Maybe it's the way they have it set up and nothing I can do is going to fix it, anyway?

Well, I can access it on another computer that doesn't have Word, so I guess I'll just do that.

[zipulrich]

:( Cookie, I now think that I don't understand the problem.

You're accessing e-mail through Outlook 2K. OK. But, why is it affected by MS Word? Thats the part I don't get.

This week I installed Office 2K on a machine, and immediately went online to grab SR ("service release") 1. It installed OK, fixes some bugs and things that all Microsoft products ship with (it's a law, I guess). That's what was in my mind as I read your post. Of course I wasn't thinking.

Or are you using a different e-mail client? See, now I really don't understand! :)

[Harrie]

I mean, I don't understand it, either! But I'm just accessing their Outlook web mail exchange thingy, I don't have Outlook actually installed on my machine. And I don't have the whole Office Suite, either. I just installed MS Word alone.

[Harrie]

Well, I installed some other updates with no luck; then when trying to access new contacts again, realized I had never installed the disk in that particular setting! When I did, problem solved.