Illegal Operation Performed. Your Computer Will Be Shutdown

[DESPERATE]

Hi

I hope you can help me. Whenever I try to send information over the internet (like asking for a quote on an airfare from Hotwire) my computer says "I have performed an illegal operation and that it will be shutdown". Below are the details of the error message. I am using Windows 95(4.00.95A). I have tried downloading fixes from windows support but nothing works. Also, I no longer have the original Window 95 cds. Please help. Thanks

IEXPLORE caused an invalid page fault in
module <unknown> at 0000:00000001.
Registers:
EAX=00000000 CS=0157 EIP=00000001 EFLGS=00010202
EBX=00000005 SS=015f ESP=016efba4 EBP=0000014c
ECX=bff9d980 DS=015f ESI=00000001 FS=1327
EDX=00000000 ES=015f EDI=c2326680 GS=0000
Bytes at CS:EIP:
00 00 00 65 04 70 00 16 00 d8 08 65 04 70 00 65
Stack dump:
c2326680 0000014c 00000001 5cf00000 016efbf4 00000000 5cf12da1 5cf00000 5cf082c5 5cf00000 00000001 00000000 00000001 5cf013e4 5cf06b4b 5cf00000

[tb525]

Hi Desperate Welcome to CTH!

That error can be caused by a virus or other 'foistware'. Go here and download and run StartupList. Copy and paste the results in a reply.

http://www.lurkhere.com/~nicefiles/index.html

[DESPERATE]

I downloaded this file and ran it. It says files were unzipped to c:\unzipped\startuplist135[1] What do I do now? I'm no computer expert but it looks like I downloaded the files into a new folder.

[DESPERATE]

I forgot to mention that when I try to run the Startuplist135[1] folder, it says, "DLL file, MSVBVM60.DLL was not found"

[tb525]

Locate and open the folder StartupList was unzipped to. Double click on Startup List. It will generate a text file. Copy and paste that file in a reply.

[tb525]

Ok, Just saw your other post. Delete StartupList and go here and download and run StartLog.com. Copy and paste the results in a reply. (everything but the stubpaths.txt)

http://home.earthlink.net/~rmbox/Ret...d/Only_IE.html

[DESPERATE]

StartUp Log Index

1. HKLM Run
2. HKCU Run
3. HKLM RunOnce
4. HKCU RunOnce
5. HKLM RunServices
6. HKLM RunServicesOnce
7. WIN.INI file
8. SYSTEM.INI file
9. AUTOEXEC.BAT file
10. StartUp folder
11. All Users StartUp
12. Misc. StartUp Configurations


The following is a list of your current Start-Ups

1. HKLM Run - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"SystemTray"="SysTray.Exe"
"EnsoniqMixer"="starter.exe"
"MSWHEEL"="C:\\WINDOWS\\SYSTEM\\mswheel.exe"
"POINTER"="c:\\MSINPUT\\point32.exe"
"Multi-function Keyboard"="GWHotKey.exe"
"mmpti"="C:\\WINDOWS\\SYSTEM\\m1mmpti.exe"
"VoyetraTray"="C:\\VOYETRA\\AS2\\VTRAY.EXE /s"
"RealTray"="C:\\Program Files\\Real\\RealPlayer\\RealPlay.exe SYSTEMBOOTHIDEPLAYER"
"BrowserWebCheck"="loadwc.exe"
"BJCFD"="C:\\Program Files\\BroadJump\\Client Foundation\\CFD.exe"
"tgcmd"="\"C:\\Program Files\\Support.com\\bin\\tgcmd.exe\" /server"


================================================== ========================
__________________________________________________ ________________________

2. HKCU Run - Registry

[RegPath]
"StartUp"


[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run]
"Taskbar Display Controls"="RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY"
"Reminder"="C:\\Money\\System\\reminder.exe"


================================================== ========================
__________________________________________________ ________________________

3. HKLM RunOnce - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunOnce]


================================================== ========================
__________________________________________________ ________________________

4. HKCU RunOnce - Registry

[RegPath]
"StartUp"


[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\RunOnce]


================================================== ========================
__________________________________________________ ________________________

5. HKLM RunServices - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServices]
"telepath"="TELEPATH.101\\tpexe.exe"
"rmmon"="C:\\WINDOWS\\SYSTEM\\mprmmon.exe"


================================================== ========================
__________________________________________________ ________________________

6. HKLM RunServicesOnce - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\RunServicesOnce]


================================================== ========================
__________________________________________________ ________________________

7. WIN.INI File - (c:\windows\win.ini)

Your win.ini run/load lines should look like run= and load= exclusively.
There should be nothing to the right of the equal signs.


These are the run and load lines in your WIN.INI file

run=

load=

================================================== ========================
__________________________________________________ ________________________

8. SYSTEM.INI File - (c:\windows\system.ini)

Your system.ini shell line should look like shell=Explorer.exe exclusively.
You should only see Explorer.exe following the equal sign.


This is the shell line in your SYSTEM.INI file

shell=Explorer.exe

================================================== ========================
__________________________________________________ ________________________

9. AUTOEXEC.BAT File - (c:\autoexec.bat)

(Some trojans have been known to start from this file)


These are your program startups and set paths in your autoexec.bat file

@ECHO OFF


PATH C:\MSOFFICE\OFFICE;C:\WINDOWS;C:\WINDOWS\COMMAND;

REM [CD-ROM Drive]

REM [Display]

REM [Sound, MIDI, or Video Capture Card]

REM [Mouse]

REM [Miscellaneous]




================================================== ========================
__________________________________________________ ________________________

10. StartUp Folder - (c:\windows\start menu\programs\startup)

Shortcuts to any program will automatically start when placed here.


These are the shortcuts located in your StartUp folder

C:\WINDOWS\Start Menu\Programs\StartUp\Greetings Workshop Reminders.lnk
C:\WINDOWS\Start Menu\Programs\StartUp\Microsoft Find Fast.lnk
C:\WINDOWS\Start Menu\Programs\StartUp\Office Startup.lnk

================================================== ========================
__________________________________________________ ________________________

11. All Users Folder - (c:\windows\all users\start menu\programs\startup)

Shortcuts to any program will automatically start when placed here.


These are the shortcuts located in your All Users StartUp folder


*(No start-ups found)*

================================================== ========================
__________________________________________________ ________________________

12. Miscellaneous StartUp Configurations

-============================-
Registry StartUp Directories
-============================-

Should show the Start Menu StartUp and All Users StartUp directories

.................................................. ...................

[1] HKCU - Shell Folders

HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Shell Folders

"Startup"="C:\\WINDOWS\\Start Menu\\Programs\\StartUp"

.................................................. ...................

[2] HKCU - User Shell Folders

HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell Folders


.................................................. ...................

[3] HKLM - Shell Folders

HKLM\Software\Microsoft\Windows\CurrentVersion\exp lorer\Shell Folders
*(RegPaths not found..)*

.................................................. ...................

[4] HKLM - User Shell Folders

HKLM\Software\Microsoft\Windows\CurrentVersion\exp lorer\User Shell Folders


.................................................. ...................

-=======================-
Registry Shell Spawning
-=======================-

Open Commands for Executable File Types

@="\"%1\" %*"
(.exe file - RegPath = HKCR\exefile\shell\open\command)

@="\"%1\" %*"
(.com file - RegPath = HKCR\comfile\shell\open\command)

@="\"%1\" /S"
(.scr file - RegPath = HKCR\scrfile\shell\open\command)

@="\"%1\" %*"
(.bat file - RegPath = HKCR\batfile\shell\open\command)

@="\"%1\" %*"
(.pif file - RegPath = HKCR\piffile\shell\open\command)

@="C:\\WINDOWS\\SYSTEM\\MSHTA.EXE \"%1\" %*"
(.hta file - RegPath = HKCR\htafile\shell\open\command)

-=========================-
HKLM RunOnceEx - Registry
-=========================-


[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\RunOnceEx]


-=========================-
HKU (.Default) Run - Registry
-=========================-


[HKEY_USERS\.Default\Software\Microsoft\Windows\Cur rentVersion\Run]
"Taskbar Display Controls"="RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY"
"Reminder"="C:\\Money\\System\\reminder.exe"


-==============================-
HKU (.Default) RunOnce - Registry
-==============================-


[HKEY_USERS\.Default\Software\Microsoft\Windows\Cur rentVersion\RunOnce]

[DESPERATE]

-=================-
DOSSTART.BAT File - (c:\windows\dosstart.bat)
-=================-

@echo off

REM Notes:
REM DOSSTART.BAT is run whenenver you choose "Restart the computer
REM in MS-DOS mode" from the Shutdown menu in Windows. It allows
REM you to load programs that you might not want loaded in Windows,
REM (because they have functional equivalents) but that you do
REM want loaded under MS-DOS. The two primary candidates for
REM this are MSCDEX and a real mode driver for the mouse you ship
REM with your system. Commands that you want present in both Windows
REM and MS-DOS should be placed in the Autoexec.bat in the
REM \Image directory of your reference server. Please note that for
REM MSCDEX you will need to load the corresponding real-mode CD
REM driver in Config.sys. This driver won't be used by Windows 95
REM but will be available prior to and after Windows 95 exits.
REM
REM This file is also helpful if you want to F8 boot into MS-DOS 7.0
REM before Windows loads and access the CD-ROM. All you have to do
REM is press F8 and then run DOSSTART to load MSCDEX and your real
REM mode mouse driver (no need to remember the command line parameters
REM for these two files.
REM
REM - You MUST explicitly specify the CD ROM Drive Letter for MSCDEX.
REM - The string following the /D: statement must explicitly match
REM the string in CONFIG.SYS following your CD-ROM device driver.

REM MSCDEX.EXE /D:OEMCD001 /l:d
REM MOUSE.EXE

C:\WINDOWS\M1INIT.COM
rem M1INIT.COM ensures that Mpact will enter full screen DOS, do not remove.



-=================-
WININIT.BAK File - (c:\windows\wininit.bak)
(name) (type) (size)(modified)(time)
wininit bak 73 11-28-02 3:07p
-=================-

[rename]
C:\WINDOWS\SYSTEM\mspwl32.dll=C:\WINDOWS\SYSTEM\ms pwl32.001



-=========================-
ICQ Inet Registry StartUp
-=========================-

Shows applications that start when connected to Inet


[HKEY_CURRENT_USER\Software\Mirabilis\ICQ\Agent\App s]
"Launch Browser"="No"


-=====================-
Screen Saver Settings (Possible system.ini start-up)
-=====================-

SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\3DFLOW~1.SCR

================================================== ========================
__________________________________________________ ________________________

- Supplemental Environment Information -

TMP=C:\WINDOWS\TEMP
TEMP=C:\WINDOWS\TEMP
winbootdir=C:\WINDOWS
COMSPEC=C:\WINDOWS\COMMAND.COM
PATH=C:\MSOFFICE\OFFICE;C:\WINDOWS;C:\WINDOWS\COMM AND;
windir=C:\WINDOWS

File - c:\windows\Wininit.bak

================================================== ========================
__________________________________________________ ________________________

- End -

[tb525]

Well, At a quick glance, There is no sign of a virus or other malware causing your problem.

Did you install or uninstall anything just before this problem started?

[DESPERATE]

I had dial up access before and now I have cable modem access. But i did install 4 computer games for my son on the computer.

[Murf]

What browser are you using:

Internet Explorer? Netscape? What version? Go to the HELP menu and About in the Browser to see what version...

[DESPERATE]

I'm using Internet Explorer 5.0

[DESPERATE]

Murf

I just downloaded IE 5.5 and now I get the following message

"Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

Below the above message is a checkmark in a box to restart IE which it does.

I downloaded IE 5.5 b/c I thought it might be that my version was too old after reading your e-mail. Any other thoughts?

[DESPERATE]

This problem of shutting down always happens whenever I'm about to transfer information to a secure website. It's just so frustrating. It seems as if my security settings can't handle secure websites but I've checked them several times and they seem to be OK.

[Murf]

I.E. 5.5 SP2 is the latest version you can use with Win 95 and is the most secure. Is this the one you got??

HERE

Did this problem start when you went to cable or after you downloaded the games?