i made a dumb mistake

[atavist]

recently, i was having difficulties opening certain videos from google and yahoo videos (class not registered message) so i checked out the class not registered error and found an old thread on a site that suggested i should delete the quartz.dll and download a new one. i did that unfortunately, and then all my media stopped playing in WMP. i have tried installing new versions of WMP and DirectX, and have overwritten the new quartz file i installed about 50 times, but nothing is working. what can i do short of formatting my computer to regain my ability to use media on my computer???

[AnnMarie]

Hi atavist, try this:

Go to Start > Run and run the following command and hit Enter.

regsvr32 quartz.dll

You should see a short message stating the command was successful. Now reboot and let us know if this helped.

[atavist]

ann marie,

after trying the regsvr command, i recieved this error:

LoadLibrary("quartz.dll") failed.
GetLastError returns 0x0000001f.

any ideas? i have no clue what's going on with this.

[AnnMarie]

Ok, do you still have the DirectX download? If not try downloading the latest version of DirectX to your Desktop.

When you have done this, boot into Safe Mode (see here (http://www.cybertechhelp.com/tutorial/article/how-to-boot-into-safe-mode) for more help if you need it). Find quartz.dll and rename it to quartz.old. Install DirectX now and reboot.

Dis this help?