Can't start win98 after installing AGI 7.1

[docgoc]

HELP!!!!

I downloaded the free version of AGI 7.1. It said to restart. I did. Now I can't get into windows. If I let it just start normally, after all the normal stuff that comes up on the screen, but before windows, I get "While initializing device SymTDI:" on a black screen with a blinking cursor. I cannot type anything in at that point.

I also get AGI running some sort of scan, but it says there are no viruses.

I tried to get into safe mode, but it either freezes where it says I'm in safe mode, or comes up with a blank blue screen with safe mode in the corners. I also tried to reboot from a disk. It sounds like it's reading the disk, but nothing comes up. I have a CD, can I boot from that? If I do, will I lose everything?

Any ideas?

[Miz]

SymTDI is related to Symantec (Norton). Do you or did you have any Symantec products installed?

I'm not familiar with AGI. What exactly is it?

[docgoc]

AGI is another (free) anti virus program. I believe that's the problem. I still had NAV running when I installed AGI. (didn't realize there would be a conflict).

I had to get someone to remove my data and clean my hard drive so I could get up and running quickly as this happened on my work computer.

[Jazzgirl]

You should ALWAYS disable your anti-virus when you install any programs. AV is notorious for causing issues if its running when you install any programs. It is especially troublesome when you install other AV software. I usually disable all running programs before installing any software.

JG