At a dead end

Whiterin · #1 September 4th, 2006, 06:23 AM

Ok... this is a very odd problem I am having. I am stumped and the few people that I know who have tech knowledge are stumped as well. My girlfriend's computer, on the same network as this one by the way, will not get a connection to the internet... well... at least it is not recieveing packets. It will send them sometimes, but it will not recieve any. It is not the router. I have gone through the network set up, even set it up manually... no luck. I have run AVG, Ad-aware, and spybot with no luck. I have reinstalled the drivers for the network card (PCI Ethernet card).I have run it with and without the Zone Alarm Pro firewall, I have even searched through the system registry... nothing! I have done everything I can think of. I even hooked up my wireless reciever to her computer thinking maybe it was the card... still no luck. I can usually fix my own problems, sometimes with a little research... but I am completely at an inpass right now. I have NO clue why it is not working. If anyone can help out with this, or even give me any ideas I would greatly appreciate it! Thanks!

Roadrunner777 · #2 September 4th, 2006, 06:30 AM

If you had not mentioned the wireless card, I would have said a bad cable... If you are sure you set up the wireless correctly, then that rules out the cable. Can her computer see yours on the network or visa versa?

Whiterin · #3 September 4th, 2006, 06:32 AM

No. I am unable to ping anything on hers and I just tried pinging hers with mine. Timed out.

renegade600 · #4 September 4th, 2006, 06:40 AM

are you able to get access with the computer right next to the wireless router?

Roadrunner777 · #5 September 4th, 2006, 06:44 AM

Do you see a link light on her NIC?

Whiterin · #6 September 4th, 2006, 07:04 AM

Yes to both.

Roadrunner777 · #7 September 4th, 2006, 07:49 AM

I guess you can add me to the list of stumped people. The only thing I can add is pretty thin, but here it is. I can see a virus doing this, and AVG isn't the best free product out there. In fact, in recent reviews, it only caught 60% of a typical zoo of viruses. You might try AntiVir... it's another free one and it caught 90%. Hang in there, some network genius will fix this for you.

- Phil

Whiterin · #8 September 5th, 2006, 05:34 AM

AntiVir found nothing as well. Still no luck getting it to work.

bAdWaYz · #9 September 5th, 2006, 06:21 AM

Two questions what does it get for an ip,gateway,subnet mask, and gateway? When you try to ping an ip do you get any reply or when you ping a domain name such as google.com do you get a reply?

Whiterin · #10 September 7th, 2006, 06:10 AM

Well. Not sure what it was getting for auto settings, but even when I set it all manually it still does not work. Yes I know how to set it manually because I can do it correctly on all other computers. I do not get a ping response from anything. Including the router and other computers on the network.

Archangel122184 · #11 September 7th, 2006, 02:07 PM

I've had this problem myself... I went through 3 network cards before rebuilding my computer to find out it was the network stack that got fudged.

WinSOCKS Fix: http://www.cybertechhelp.com/getfile.php?id=98
XP TCP/IP Repair: http://www.majorgeeks.com/downloadge...5de52a01c3d05d

Those will basically dump your networking stack and reset it. If that doesn't work the only solution I've found to this problem is a reinstallation of windows.

Whiterin · #12 September 8th, 2006, 02:34 AM

Hmm. I have run the winsock fix already. Hopefully the second file will fix it.

Whiterin · #13 September 8th, 2006, 03:31 AM

No. That did not work either.

Gunslinger · #14 September 8th, 2006, 06:05 AM

I don't know much about networking (actually stuck setting one up for my brother ATM), but I'd say if nobody here can figure it out (and there's some extremely smart people on this site), it wouldn't hurt much to back up all of her files and do the good 'ol reformat... F-Disk that baby!!!

And if that doesn't work... well, you could *try* DBAN (derik's boot and nuke) - essentially makes the HD think that it just came out of the factory.
Only problem is that this won't do anything for ya unless it is in fact a virus causing your troubles... but since you seem pretty confident that it isn't a virus, well, good luck.

OOH... a thought - is it possible that you have a firewall interfering? That could easily block the connections, but I'm assuming you've already thought of that...

Archangel122184 · #15 September 8th, 2006, 03:20 PM

This will dump and reset your tcp/ip stack... its not dangerous, just more or less a last resort

start -> run -> "cmd /c netsh int ip reset" -> enter

Restart the computer, and if that doesn't help, you are going to have to try a format and reinstall of windows. You can always try another NIC, but since you said you tried a working wireless adaptor with the same results, I'd have to say this is an OS issue... If you want you can run Hijack This and post the log in the Cyber Security forum, but this doesn't sound like malware.

Also, try removing any network monitoring applications (they can always be reinstalled). ZoneAlarm, Norton Antivirus (or any other worm protection app), WinPCap, ethereal, etc... By now we've completely destroyed and rebuild your networking stack... the only things left is other drivers conflicting and the operating system itself.