Connection Interrupted

[julie]

When I am on-line through my ISP (AOL) and try to download Shockwave I keep getting a message that my connection has been interrupted. What can I do to fix this problem? Any help would be greatly appreciated!

[eweo]

Do you have a doulble line? If you do have you disabled call waiting? Also try another access number. Is it always at the same point in the download? If it is try installing Mozilla or another similar program so that if you lose your connection you will start the download from the same spot you were last at.

[julie]

No, I don't have a double line, but I notice that even when I try to do a live update to my anti-virus program, I get a message that I must be connected to the internet and I already am, so I wonder if the 2 have something in common.

[eweo]

can you surf the internet fine when you are signed into your ISP?

[julie]

Yes, I can surf the internet with no problem. Last night I was finally able to download Shockwave but I got a message that I had 2 browsers running. How would I check to see if I have 2 running at the same time. I wonder if this could be the problem. I am still not able to stay at my game site, after about 2 minutes my computer still freezes up. Help is appreciated! :)

[AnnMarie]

Hi julie - We will have a look at your startups for you and perhaps we will be able to see what the problem is. Go here (http://www.spywareinfo.com/files/startuplist.zip) and download and run Startup List. It will generate a log file. Copy the log and paste it back into this thread.

[julie]

Okay, here is my log. Thanks for all your help!

StartupList report, 1/11/03, 4:43:50 PM
StartupList version: 1.50
Started from : C:\UNZIPPED\STARTUPLIST[1]\STARTUPLIST.EXE
Detected: Windows 98 Gold (Win9x 4.10.1998)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATICWD32.EXE
C:\WINDOWS\SYSTEM\ATITASK.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
C:\PROGRAM FILES\WASHER\WASHER.EXE
C:\PROGRAM FILES\MSWORKS\CALENDAR\WKCALREM.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\NIKON\NKVIEW4\NKVWMON.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOLTRAY.EXE
C:\PROGRAM FILES\CALLWAVE\IAM.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\AOL.EXE
C:\PROGRAM FILES\AMERICA ONLINE 8.0\WAOL.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\UNZIPPED\STARTUPLIST[1]\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
Event Reminder.lnk = C:\PMG4\PMREMIND.EXE
America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = c:\windows\scanregw.exe /autorun
TaskMonitor = c:\windows\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
AtiCwd32 = Aticwd32.exe
AtiKey = Atitask.exe
hpsysdrv = c:\windows\system\hpsysdrv.exe
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
HPScanPatch = C:\WINDOWS\SYSTEM\HPScanFix.exe
EAPCISetup = c:\windows\SYSTEM\wizard.exe c:\windows\SYSTEM
ccRegVfy = c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
ccApp = c:\Program Files\Common Files\Symantec Shared\ccApp.exe
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
TweakIco = c:\hp\support\tweakico.exe
ccEvtMgr = c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
Reminder = C:\Program Files\Microsoft Money\System\reminder.exe
Washer = C:\Program Files\Washer\washer.exe /0

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {89820200-ECBD-11cf-8B85-00AA005B4383}

[PerUser_LinkBar_URLs] *
StubPath = c:\windows\COMMAND\sulfnbk.exe /L

[{44BBA851-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exeadvpack.dll

[>IEPerUser] *
StubPath = RUNDLL32.EXE IEDKCS32.DLL,BrandIE4 SIGNUP

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:IE50 /user /install

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}.Restore]
StubPath = rundll32.exe advpack.dll,UserUnInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=hpfsched

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\3DTEXT~1.SCR
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 11/1/2003, 8:53:46)

[Rename]
NUL = C:\Program Files\America Online 8.0\JITI\Real9_codec_upd.exe

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

@echo off
path C:\WINDOWS;C:\WINDOWS\COMMAND

--------------------------------------------------

C:\CONFIG.SYS listing:

[common]
dos=high,umb
buffers=40
device=c:\windows\himem.sys /testmem:off
DEVICE=C:\WINDOWS\EMM386.EXE
DEVICE=c:\cdrom\OakCdRom.SYS /D:IDECD000

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@ECHO OFF
set path=c:\windows\command
c:\windows\smartdrv /q
LH c:\windows\command\mscdex /D:IDECD000 /L:M
set mouse=c:\imouse
c:\imouse\imouse
SET PROMPT=$p$g
SET TEMP=C:\windows\TEMP
SET TMP=C:\windows\TEMP
c:
cd \windows\system
SET BLASTER=A220 I5 D1 T4
cd \windows

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
NAV Helper - c:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job
Symantec NetDetect.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[WebCoachDownload Class]
InProcServer32 = C:\PROGRAM FILES\COMMON FILES\AOLSHARE\COACH\PLAYER\COACHDM1.DLL
CODEBASE = http://esupport.aol.com/help/engine/aolcinst.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37616.4533564815

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\CWDL_DOWNLOAD.DLL
CODEBASE = http://www.callwave.com/include/cab/CWDL_DownLoad.CAB

[ActiveDataObj Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
CODEBASE = https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab

--------------------------------------------------
End of report, 9,249 bytes
Report generated in 1.836 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[AnnMarie]

Hi Julie - You have a couple of items in your Startups that seem to be duplicated. If you dont use both or one of them, it would be a good idea to remove these link/s.

Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE

Event Reminder.lnk = C:\PMG4\PMREMIND.EXE

Rightclick on your Taskbar and select Properties. Click on Start Menu Programs and then click on Advanced. Doubleclick on Programs and scroll down to Startup. Rightclick on the link and delete it.


I wouldnt mind betting that this entry is the culprit. I have seen a lot of problems caused by Real Player lately. This is a download manager and its available via Start > Programs

RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

Go to Start > Run and type

msconfig

Uncheck the RealTray entry and reboot. Let us know if this helps.

[julie]

I did all of the procedures but unfortunately this did not work either. This problem started when I uninstalled Print Shop Photo Pro program, it uninstalled windows 98 and I had to use my HP Recovery CD. Since that time I have not been able to stay at my gaming website, like I said, I can only play for about 2 mnutes and my system freezes. So I would appreciate any other ideas anyone can come up with. Thanks for all your help up to this point, I really appreciate everything you have done!

[AnnMarie]

Hi Julie - you have quite a lot of software running at startup. Any one of those programs could be causing your problem. This is a bit tedious, but why dont you try disabling programs from your startup, one at a time, and see if one is causing the freeze.

To do this, go to Start > Run and type

msconfig

then OK. Click on the Startup tab and uncheck one program and then reboot. Try your game site and if you still have the problem, recheck that program, uncheck another and reboot etc. I would start with Internet Answering Machine.

You can uncheck all of the following (one at a time) :)

Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
NkVwMon.exe.lnk = C:\Program Files\Nikon\NkView4\NkVwMon.exe
Event Reminder.lnk = C:\PMG4\PMREMIND.EXE
America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe

There are a few more that you can uncheck but lets see how you get on with that lot first.