Internet Explorer not launching

eweo · #1 January 15th, 2003, 06:59 PM

Tis is not my computers problem, but a friends IE 6.0 will not launch. Whenever it is opened it gets a fatal exception and closes. I obviously can't have hihm try to go to windows update and fix it there since you need IE t do that. I had him try to repair it in Add/Remove programs but that did not work. I then had him reinstall IE 6.0, but that did not work either. My next step for him would be to reinstall windows and that would put it back to IE 4 I think and then have him reinstall IE 6.0. Are there any other suggestions before I have him do that?

Dom MD · #2 January 15th, 2003, 07:18 PM

have you tried seeing if IE5.5 will work?
as in uninstall IE6, and then install IE5.5
i think a friend of mine had the same problem once also, he ended up just getting rid of IE6 and using IE5

eweo · #3 January 15th, 2003, 07:40 PM

I cannot download anything since IE is not working. My friend went from IE 4 to IE 6 so no install other than IE 6 is on his machine. He also does not have Netscape incase anyone was going to mention using it.

**GretaP** · #4 January 16th, 2003, 12:33 AM

Instead of having him reinstall Windows to see if that would put him back to IE4, you should try the "Restore the previous Windows configuration" option in Add/Remove Programs, as that should have it revert back to the previous browser version.