MacBook Shutdown Problems

[radman]

A month after purchasing a MacBook it would shut down either some time after I start up or while online. I was told that Apple thought it might be the motherboard but now it has been changed to a Heat Sync problem is that Apple doesn't seem to have the part in stock. I purchased this MacBook in Thailand, they have some additional customers with the same problem.

I just came back from Malaysia and they have customers with the same problems. They as well as Thailand have no idea when the parts will arrive. I sent Apple an email but they wont respond.

This is the worst customer service I have seen. I am extremely dissapointed with Apple.

Does anyone have any info they can contribute?

Thanks.

[Buzz]

I don't know what you expect anyone to say.
Bad machines can and do happen.

[radman]

I expect Apple to step up, take responsibility, fix the computer in a timely manner or replace the computer with another one or refund my money. I don't expect them to sit on their hands and not to acknowledge the problem or return my email.

[Buzz]

And people here can help how?

I understand you are unhappy, frustrated, and impatient. However, this i the place to simply vent.

[renegade600]

yep there is a quaity problem with macsbook. see this article (http://www.thechannelinsider.com/article/New+Site+Confronts+MacBook+Shutdown+Issues/187488_1.aspx)

Here is a link to a possible solution. (http://www.gizmodo.com/gadgets/laptops/macbook-shutdown-problem-solved-little-dab-o-tapell-do-ya-198499.php)

[radman]

By acknowledgeing if they have been having the same shutdown issues and what if anything has Apple done to fix the problem.

[radman]

Thanks for the website very helpful.

[radman]

Anyone having random shutdown proplems with Apple MacBooks please refer to the following web sites http://www.macbookrandomshutdown.com/
http://www.appleinsider.com/article.php?id=2132

[renegade600]

there is now an update for this problem. see this from cnet (http://news.com.com/Apple+puts+out+fix+for+MacBook+shutdowns/2100-1044_3-6130183.html).

The MacBook SMC Firmware Update 1.1 (http://dw.com.com/redir?destUrl=http%3A%2F%2Fwww.apple.com%2Fsupport %2Fdownloads%2Fmacbooksmcfirmwareupdate11.html&siteId=3&oId=2100-1044-6130183&ontId=1040&lop=nl.ex), released for download Thursday, tackles a problem that has plagued the notebooks for the past four months (http://news.com.com/2061-10793_3-6101059.html?tag=nl).