computer will not awaken from sleep mode

[goldlab]

Ive thoroughly enjoyed browsing your forums the past few months and am awed by the ease that your tech savvy persons handle so many different calls. Cudos!
My problem is I cant reawaken my pc from sleep, standby or hibernation mode. The monitor goes to a black screen and when I try the mouse.......nothing .........then try the keyboard.......still nothing. Would you please put me back on track. Thanx
P S My first post so you may have to walk me through some of this.

[AnnMarie]

Hi goldlab - welcome to CTH. When it next happens, on your keyboard hit Alt + Tab and see if that helps.

[goldlab]

No the alt + tab idea didnt get any results.

[AnnMarie]

Hi again goldlab - try going into the BIOS and disabling power management, but leave it enabled in Windows.

If that doesnt help there are some 3rd party apps that can cause this problem in WinME. It might be a good idea if we had a look at your startups.

Go here (http://www.spywareinfo.com/files/startuplist.zip) and download and run Startup List. It will generate a log file. Copy the log and paste it back into this thread

[goldlab]

StartupList report, 24/01/2003, 12:38:50 AM
StartupList version: 1.40.3
Started from : C:\WINDOWS\TEMP\TD_0003.DIR\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM32\3CMLINK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM32\3CSHTDWN.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\SYSTEM32\3CMLINK.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISSERV.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\IAMAPP.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\FSSCRCTL.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\WINDOWS\TEMP\TD_0003.DIR\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
NAV DefAlert = C:\PROGRA~1\NORTON~1\DEFALERT.EXE
Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
Norton eMail Protect = C:\Program Files\Norton AntiVirus\POPROXY.EXE
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
NvCplDaemon = RUNDLL32.EXE C:\WINDOWS\SYSTEM\NvCpl.dll,NvStartup
nwiz = nwiz.exe /install

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
3c1807pd = C:\WINDOWS\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
SymTray - Norton SystemWorks = C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
CSINJECT.EXE = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[{89820200-ECBD-11cf-8B85-00AA005B4395}] *
StubPath = regsvr32.exe /s /n /i:U shell32.dll

[>PerUser_MSN_Clean] *
StubPath = C:\WINDOWS\msnmgsr1.exe

[PerUser_LinkBar_URLs] *
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {44BBA840-CC51-11CF-AAFA-00AA00B6015C}

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {7790769C-0471-11d2-AF11-00C04FA35D02}

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = C:\WINDOWS\SYSTEM\ie4uinit.exe

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

[>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}] *
StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\MYPICT~1.SCR
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 23/1/2003, 8:7:56)

[rename]
nul=C:\WINDOWS\TEMP\~f39a36.tmp

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

@C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

@echo off
REM Notes:
REM DOSSTART.BAT is run whenenver you choose "Restart the computer
REM in MS-DOS mode" from the Shutdown menu in Windows. It allows
REM you to load programs that you might not want loaded in Windows,
REM (because they have functional equivalents) but that you do
REM want loaded under MS-DOS. The two primary candidates for
REM this are MSCDEX and a real mode driver for the mouse you ship
REM with your system. Commands that you want present in both Windows
REM and MS-DOS should be placed in the Autoexec.bat in the
REM \Image directory of your reference server. Please note that for
REM MSCDEX you will need to load the corresponding real-mode CD
REM driver in Config.sys. This driver won't be used by Windows 98
REM but will be available prior to and after Windows 98 exits.
REM
REM This file is also helpful if you want to F8 boot into MS-DOS 7.0
REM before Windows loads and access the CD-ROM. All you have to do
REM is press F8 and then run DOSSTART to load MSCDEX and your real
REM mode mouse driver (no need to remember the command line parameters
REM for these two files.
REM
REM - You MUST explicitly specify the CD ROM Drive Letter for MSCDEX.
REM - The string following the /D: statement must explicitly match
REM the string in CONFIG.SYS following your CD-ROM device driver.
REM MSCDEX.EXE /D:OEMCD001 /l:d
REM MOUSE.EXE

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job
computer scan.job
Run Norton System Check.job

--------------------------------------------------

Enumerating Download Program Files:

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37589.4353472222

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[ChainCast VMR Client Proxy]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CCPM_0223.DLL
CODEBASE = http://64.124.45.181/download/ccpm_0223.cab

[sys Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

[Measurement Service Client]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MSC.OCX
CODEBASE = http://ccon.madonion.com/global/msc.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/2002112801/housecall.antivirus.com/housecall/xscan53.cab

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RUFSI.DLL
CODEBASE = http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab

[Symantec AntiVirus scanner]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\AVSNIFF.DLL
CODEBASE = http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab

[{407F5185-3B2E-4196-982B-1E258C46F8FD}]
CODEBASE = ftp://ftp.ea.com/pub/easports/patches/nhl2003/en-us/nhl.cab

--------------------------------------------------
End of report, 10,081 bytes
Report generated in 0.115 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
StartupList report, 24/01/2003, 12:47:41 AM
StartupList version: 1.51
Started from : C:\WINDOWS\TEMP\TD_0005.DIR\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM32\3CMLINK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM32\3CSHTDWN.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\SYSTEM32\3CMLINK.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISSERV.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\IAMAPP.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\FSSCRCTL.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TEMP\TD_0005.DIR\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
NAV DefAlert = C:\PROGRA~1\NORTON~1\DEFALERT.EXE
Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
Norton eMail Protect = C:\Program Files\Norton AntiVirus\POPROXY.EXE
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
NvCplDaemon = RUNDLL32.EXE C:\WINDOWS\SYSTEM\NvCpl.dll,NvStartup
nwiz = nwiz.exe /install

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
3c1807pd = C:\WINDOWS\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
SymTray - Norton SystemWorks = C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
CSINJECT.EXE = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 23/1/2003, 8:7:56)

[rename]
nul=C:\WINDOWS\TEMP\~f39a36.tmp

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job
computer scan.job
Run Norton System Check.job

--------------------------------------------------

[goldlab]

StartupList report, 24/01/2003, 12:38:50 AM

SECOND PART OF START UP LIST
--------------------------------------------------

Enumerating Download Program Files:
--------------------------------------------------

Enumerating Download Program Files:

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37589.4353472222

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[ChainCast VMR Client Proxy]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CCPM_0223.DLL
CODEBASE = http://64.124.45.181/download/ccpm_0223.cab

[sys Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

[Measurement Service Client]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MSC.OCX
CODEBASE = http://ccon.madonion.com/global/msc.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/2002112801/housecall.antivirus.com/housecall/xscan53.cab

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RUFSI.DLL
CODEBASE = http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab

[Symantec AntiVirus scanner]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\AVSNIFF.DLL
CODEBASE = http://security.symantec.com/SSC/SharedContent/vc/bin/AvSniff.cab

[{407F5185-3B2E-4196-982B-1E258C46F8FD}]
CODEBASE = ftp://ftp.ea.com/pub/easports/patches/nhl2003/en-us/nhl.cab

--------------------------------------------------
End of report, 6,412 bytes
Report generated in 0.079 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[goldlab]

It's 1:00 am here, need to get some sleep. Will do Bios and
check back in the morning. Thanks Anne Marie.

[AnnMarie]

Hi again goldlab - there is nothing that unusual in your startups. A couple of suggestions though.

Rightclick on your Taskbar and select Properties. Click on Start Menu programs and then click on Advanced. Doubleclick on Programs and scroll down to Startup. Remove the link for FSScrCtl.exe (Screen Saver Control).

Now open your browser and go to Tools > Internet Options and click on the General Tab. Click on Settings (next to Temporary Internet Files) and then click on View Objects. Rightclick on each and choose Properties. If there is anything there that you dont know what it is (microsoft, apple, macromedia etc are OK) or where it came from,delete it. If there are any damaged controls there, delete those also.

Let us know if this helps.

[goldlab]

You are one fine KIWI. I did as you suggested, removed the screensaver link and found a damaged active x control and removed it also. Its been in and out of standby mode a few times now and awakens at the touch of a mouse.
Thank you Annmarie for getting me back on track and keeping it simple.

[AnnMarie]

Thats great news goldlab! You are very welcome and thanks for posting back and letting us know the outcome :D