Modem not found

[Farmer]

Computer lost connection to modem which I remember as being on com 3 or 4 but it only looks on com 1+2 what can I do?

[Junky]

Hello there,

We need much more information. What is the modem? Is it a built-in type or card? Who is the manufacturer? What have you done lately that could have started this?

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Moderator of Hardware & Overclocking

[Farmer]

Thanks for the reply.
The modem is an internal modem by Diamond Multi Media ,Model Supra 336i Voice it's a card type modem. I'm resonably sure that it was installed on com port 3 when was working. Yes I was probabily "Guilty" of doing something to get it disconneted but I'm not sure what it was.Apreciate the help.

[Junky]

Well, I'd just start with removing the driver for the modem and then restart windows. Hopefully windows will find new hardware and install the drivers and assign it to Com 3.

Or, go in to Device Manager and see if you can change the Com Port there.

Another way is to pull the card off the motherboard. Load windows. Shutdown windows. Install card back on motherboard. Restart windows. Windows will find new hardware and install drivers/com port.

You may need to use trial and error to get it back to working on Com 3.

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Moderator of Hardware & Overclocking

[Farmer]

Okay I guess we are making progress I tried removing it physicaly and rebooting and reinstalling it and it's now on com 3 but it gives me an error message OPEN COMM "couldn't open port". Any sugestions?
Thanks inadvance

[Junky]

Sheesh, these modems. http://www.cybertechhelp.com/ubb/rolleyes.gif Load windows in safe mode and then go to Device Manager. See if there are more that one driver listed for the modem. If so, delete them all and restart windows in normal mode. See if it will load the drivers again and set it to Com 3.

BTW, does this modem have jumpers on it so you can manually change com ports? If so, switch it to com 4 and install it again. There should be no reason why you have to stay with com 3. You can actually use coms 2, 3, 4 and 5...even higher in many cases. Or get cable or DSL. http://www.cybertechhelp.com/ubb/biggrin.gif http://www.cybertechhelp.com/ubb/wink.gif

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Moderator of Hardware & Overclocking

[Farmer]

I'm not sure if I missed something or not but no luck. Tried safe mode with and with out support I only see 1 driver unless I done something wrong. In Device Manager I opened Modem and I got a listing for the modem and several com ports I then hilited the modem and hit properties but I only see 1 drivers tab and it only lists 1 unknown driver.There is no jumpers on the modem to change. Cable and DSL is not an option out here [10 miles from town]. I guess I need more ideas to try. thanks again

[Junky]

OK, lets get that thing installed and running right. Load windows in Safe Mode, go in to Device Manager, delete any and all modem drivers. Then double click on Ports (Com & LPT). If Com 3 is listed there, delete it...I hope it's there to delete. Now reload windows in safe mode.

Let the modem choose what com port it likes and install the drivers. Hopefully it will choose com 3. I guess you could say that the trick to this is making sure you get everything cleaned out of windows that has to do with the modem and unused com ports so that windows can install the drivers without any conflicts. That's the trick.

That's why I ask you to do everything in Safe Mode first. Get everything cleaned out, then install the device drivers. If by chance it installs on com 4, that's OK...let it be that way, as long as it works.

EDIT: BTW if com 4 is listed in Ports delete it too, that is if you know for sure nothing is using it.
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Moderator of Hardware & Overclocking

[This message has been edited by Junky (edited 28 February 2001).]

[Farmer]

I'm afraid we didn't make any gains this time. I removed everything under modem and com ports in device manager in safe mode rebooted and when I tried to reinstall in safe mode I got a messsage saying there was resources needed that where not available in safe mode. I then tried a regular reboot and it found new devices and ports and reinstalled then the modem was found but only searchs com 1+2 for and can't connect to it on either port to do it manually I now only have a choice of 1or2 and LPT5 my printer port.Any more help would be appreciated thanks.l

[lynnm]

Time for new drivers!

Go here for the driver

http://www.diamondmm.com/default.asp?menu=support&subm enu=Legacy_Modems&item=drivers&product=SupraExpress_336i_voice_acf (http://www.diamondmm.com/default.asp?menu=support&submenu=Legacy_Modems&item=drivers&product=SupraExpress_336i_voice_acf)

Go into safe mode and delete all references to the modem.

Power down and remove the modem from its slot.

Reboot

Power down and replace the modem in its slot

Restart in Safe mode and install the modem drivers

Don't skip the steps involving pulling and reseating the modem. The point of all this foof-feraw is to thoroughly purge your system of any trace of the old installation. If this procedure fails you will need to repeat the process and also edit the registry to remove all references to the Supra. As a matter of fact if you are comfortable with that it would be worthwhile to do it before you do the above. Be sure to back up the registry before diving in.

[This message has been edited by lynnm (edited 01 March 2001).]

[Junky]

Dang Windows, this is crazy. http://www.cybertechhelp.com/ubb/wink.gif

I know that thing will work, windows can be such a ***** sometimes. http://www.cybertechhelp.com/ubb/mad.gif Sorry for the words, but it's truely how I feel about Windows. PnP, haw!

OK, let's try it one more time. BTW, I know this is hard when you are learning. Hang in there. http://www.cybertechhelp.com/ubb/smile.gif

Go back to Device Manager in Safe Mode, delete everything out of Ports, and anything that has to do with the modem...drivers and the such.

Shut down and pull the modem out. Disconnect the Printer. Load windows in Normal Mode, it will find all kinds of stuff. Let it set itself up again. Now windows SHOULD put everything back so that the LPT1 is working for the printer again. Once you have it running, shut down again.

Install the modem. Load windows. Hopefully it will "find" new hardware. If not, go to Control Panel and then Add New Hardware. Don't let windows search for it, look for it, choose it yourself. Have the correct drivers on hand.

If it installs on Com 2, that OK...you just don't want it on Com 1 if you have a Serial Mouse. If you have a PS/2 mouse, Com 1 is OK too then. But if it installs on Com 2 you will need to enter the CMOS and make sure that Com 2 is disabled in there so it will work with Windows. Don't ask... http://www.cybertechhelp.com/ubb/rolleyes.gif

This is the best I can do for you Farmer. I know this can be enough to make one go mad, but it can be done. Been there, done that. Just slow down and think it thru. Working on something like this can turn into an all day job. Thank Bill Gates if you like. http://www.cybertechhelp.com/ubb/wink.gif

One other thing I can suggest. Go buy a new 56k modem. These days they are cheap and they come with a program that will let you change com ports on the fly. And most of them install easy...finally! Just don't get a "Win Modem", they suck.

EDIT: Lynn posted while I was writting this. Lynn and I are thinking alike here. http://www.cybertechhelp.com/ubb/smile.gif

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Moderator of Hardware & Overclocking


[This message has been edited by Junky (edited 01 March 2001).]

[Idnew]

I've got this very same modem in another computer. When your in device manager and you highlight the modem and then click on properties what port does it say it's on? Also what is the brand of your pc?

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[Farmer]

The computer is supposed to be a HP clone called a Brio unless I manually choose a port for it,won't find a port or the Computer does not find it anywhere it does'nt show up in device manger unless I pick a port for it. Another thing maybe related is that in Other Devices it has a yellow question mark it shows a PCI Bridge and a yellow ! it says the drivers are not installed properly. Back to removal reboot etc I have even installed it in a different slot in the mother board,no dice .The Supra site I can't open the supra inf page it can't be displayed they gave me an ftp web address that open a 56i inf file. I can't find all the info I want on registry editing to be comfy with that, Microsoft Support alludes to the existance of help on it but I can't find it either in my help files or on their web site it's not that helpful. I have a PS2 mouse but I have a Dell that I connect directly to on Comm 1.Is the modem it's self toast how do I find out? i'm useing the Dell to work on line here so I don't really need the modem working I would just like to use it if I could.
Thanks again.

[lynnm]

Here is a driver for that modem that is recommended by Microsoft.This is known as the unimodem5 driver and works with almost all voice modems.

http://support.microsoft.com/support/kb/articles/Q139/3/83.ASP

You can't use the 56k driver for that modem....It will not work because of changes that were introduced to the protocol after that modem was produced.

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[Junky]

If you have a PCI modem, heads up.

Your quote: Another thing maybe related is that in Other Devices it has a yellow question mark it shows a PCI Bridge and a yellow ! it says the drivers are not installed properly."

This could be a problem. Many times if this bridge patch is not installed, some PCI cards will not work properly. The patch is provided by the manufacturer of the motherboard.

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Moderator of Hardware & Overclocking

[Farmer]

I don't believe that it is a PCI modem as the slot is long and black.
I've been in to safe mode and rebooted so many times that I think that this has been covered properly.
What about editing the registry?
I need more info on how to start that process.Microsoft's web site mentions it but I can't find anything on it anywhere,I'll need a push in the right direction there please.
What can I do about the PCI bridge driver install?
I don't know if it means anyting but when I put it on com 2 it does not come back immediately saying that it can't communicate with the modem where on com 1 it does.
Thanks again for the help.

[Junky]

OK, you must have an ISA modem. They're OK. If you are using a Serial Mouse it is using Com 1, and if the modem is on Com 1...well that ain't good. But if you use a PS/2 mouse, you can use Com 1...but I wouldn't.

If the modem installs on Com 2, that's OK. But you need to access CMOS and disable Com2 in there for it to work in Windows. Hold down the Del Key when starting the computer to access CMOS. I believe that modem you have should have jumper pins on it so you can manually change Com Ports and IRQ's.

If I remember right, you need to have Com Ports 2, 3, or 4 installed in Device Manager under Ports (Com & LPT). You would add them in Windows' "Add New Hardware", then choose to find yourself, don't let windows look for it. You want to add Ports (Com & LPT) then choose Com Port. It will add the next available free Com Port. So if you already have Com 2, it would add Com 3. Then you could set the modem to Com 3, making sure the correct IRQ is set too.

There is alot to this modem stuff. It might be a heck of alot easier if you'd just go out and purchase a decent PCI, PnP modem. But if you do this then make sure Coms 2, 3 or 4 are not listed in Device Manager, because a PnP modem will only use a Com Port that is NOT listed in Ports in Device Manager. It's a mess ain't it?

To run the Registry: Click on Start, then Run. Type in regedit, hit the enter key. To do a search in Registry, click on Edit then Find, then type in the word(s) you are looking for. Be careful what you are doing in the Registry. I doubt very much that registry entries have anything to do with this. You should only need to work in Device Manager, or simply install drivers.

You may be OK without a PCI bridge patch, since the modem is not a PCI device. The only way to know is to check out the web site of the manufacturer of that motherboard.

I remember when I didn't know one thing about this stuff. It drove me crazy, and I'm still crazy. http://www.cybertechhelp.com/ubb/wink.gif I kept at it until I got it, then I got pretty good at it. http://www.cybertechhelp.com/ubb/biggrin.gif But then I changed to Cable so I had to learn something new. But Cable's not as bad as an analog modem.

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Moderator of Hardware & Overclocking

[This message has been edited by Junky (edited 04 March 2001).]

[Idnew]

<font face="Verdana, Arial" size="2">Another thing maybe related is that in Other Devices it has a yellow question mark it shows a PCI Bridge and a yellow ! it says the drivers are not installed properly</font>

You can also just disable it and probably that will fix your problem. It fixed mine and I still have it disabled. Try that and see. Highlight it/click on properties/put a check in disable in this profile.

[This message has been edited by Idnew (edited 04 March 2001).]

[Farmer]

I'm to cheap to buy a new modem if this one will work, as 28.8 is as fast as we can connect out here. I do farm as a sideline to my real job so I like the challenge!!
I've got it in stalled on com 3 now but when I go into modems properties and click on diagnostics it says "Couldn't open port" on com 3
I will try the disable hardware profile on the PCI bridge and PCI USB
Any more ideas? FRUSTRATED? YES!! FUN? YES!!

[Idnew]

Just a thought. By any chance do you have Windows Messaging and do you have it open?

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<FONT COLOR="blue"><FONT size="3"><FONT face="Harrington">Some days you're the windshield, some days you're the bug</FONT f></FONT s></FONT c>


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[Farmer]

Idon't see anything on windows messaging on the program menu. I still can't get it to open comm 3.
Thanks again.

[Idnew]

It's your inbox. I used to leave mine open to answer the telephone. Anyway if it's open the modem won't work.

Happy St. Patrick's Day

Dumb Laws (http://www.dumblaws.com/board/cgi-bin/Ultimate.cgi?action=intro&BypassCookie=true)

[This message has been edited by Idnew (edited 07 March 2001).]

[Farmer]

The in box is not setup on this computer so I don't think thats the problem. Any more ideas?

[Idnew]

Did disabling the PCI make any difference?

Remove your modem once again from device manager before doing this.

Ok try go into the BIOS. Reboot and as booting hold down F2 to get in the BIOS. You will have to use the keyboard while in here. Click over to advanced using the enter key.
Use the down arrow key when you get in here. Check these settings and change and see if they help. Be sure to write your current settings down in case you have to go back and change them back.

Peripheral Configuration

Serial port A: Enabled
Base I/O address: 3F8
Interrupt IRQ 4

Serial port B: disable
Mode: Normal
Base 2F8
Interrupt: IRQ 3

Parallel port: enabled
Mode: Bi-directional
Base: 378
Interrupt: IRQ 7

Floppy disk: Enabled
IDE : Both

Audio : Enabled
USB Support: Enabled

Save & Exit

It should Reboot or load windows....Post back....


[This message has been edited by Idnew (edited 09 March 2001).]

[This message has been edited by Idnew (edited 09 March 2001).]

[Farmer]

No disabling the PCI bridge didn't do anything . When I reboot and hold down F2 during startup it does not boot in to a BIOS screen like you described it just "chatters" like a key is stuck. Now I'm stuck again.

[Junky]

With most PC computers, you enter the CMOS buy holding down the Del Key at start of bootup. So try that. http://www.cybertechhelp.com/ubb/smile.gif

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Moderator of Hardware & Overclocking

[Idnew]

Sorry mine does it with the F2 or the Del and once you hear the chatter just release the key. Anyway I'm sure you will let us know how that goes. Also be sure to check back in safe mode device manager and make sure you don't have any ghosts in there. If you do remove all of them and then reboot to normal mode. You may have to re-install the modem drivers again if it asks and if it finds the modem.

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Happy St. Patrick's Day

Dumb Laws (http://www.dumblaws.com/board/cgi-bin/Ultimate.cgi?action=intro&BypassCookie=true)

[Junky]

What kind of computer is it anyway? http://www.cybertechhelp.com/ubb/smile.gif

Hi Id!

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Moderator of Hardware & Overclocking

[Idnew]

Hi Junky

A Micron



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[Farmer]

The computer is a Brio made in Canada,I've been told that it is a HP clone.
I can't find all the CMOS settings in the periphials screen. The IRQs are all the same tho and the base settings match. There is nothing on the IDE ,Video ,Floppy or USB which I have no USB ports.
I now can no longer get the it to find the joy stick for games it will load the program but the stick is not in device manager. Does this explain anything?