Cannot Connect To Secure Sites/System Restore Won't Work

Shaffaro · #1 November 15th, 2006, 08:24 PM

Hey everybody. I'm a brand new user to this forum and I was hoping someone might be able to help me out...

A few months ago, I had problems connecting to secure websites. Every time I log on to pay a bill, IE would give me the "Cannot Display Website" mumbo jumbo. I was instructed to try System Restore. Alas, it completely worked and everything was back to normal.

Well, last week, it started again. I tried System Restore for the second time and it's giving me a message that says "System Restore Incomplete." I'm thinking something is corrupted all of a sudden....?

Any help would be very much appreciated. Thanks!

Rainbow32 · #2 November 15th, 2006, 11:39 PM

Use the guided help here. Post back if you still have a problem. This is for I.E. 6.0.
http://support.microsoft.com/kb/326155/?sd=RMVP

Shaffaro · #3 November 16th, 2006, 06:01 PM

I followed every step that applied to me on that page and not a single thing worked. I also clicked on the tutorial for how to fix the system if you can't connect to secure sites only (which is my problem). Nothing helped whatsoever.

Rainbow32 · #4 November 16th, 2006, 07:55 PM

Try this browser test.
http://www.verisign.com/advisor/check.html

Shaffaro · #5 November 17th, 2006, 04:45 AM

I tried the test. Passed with flying colors, only problem is... Still not working!

Rainbow32 · #6 November 17th, 2006, 05:14 PM

Here's how to repair I.E. 6.0
http://support.microsoft.com/kb/318378
Are you 100% sure this isn't being caused by a virus/malware problem that the first MS link I posted suggested as a possible cause of this problem?

Shaffaro · #7 November 17th, 2006, 05:19 PM

I can't be 100% sure, but I have scanned several times. I had a problem with Spy Sheriff a while back, but followed instructions to remove it. I've also done a system restore since then.

Rainbow32 · #8 November 17th, 2006, 05:54 PM

Post a HJT log in the Cyber Safety forum for a virus/malware check. If your computer is infected trying to fix it won't work until the infection is removed. Follow this link on how to post a HiJackThis log. There's many variations of Spy Sheriff and using one method my not have removed it.
http://www.cybertechhelp.com/forums/...ad.php?t=86677

Shaffaro · #9 November 17th, 2006, 06:11 PM

Do you happen to have a link to the cyber safety forums? I've run Hijack This and saved a log file, but I couldn't find the right forum to post it in.

Shaffaro · #10 November 17th, 2006, 06:23 PM

Nevermind, I found the forum and posted my problem. Hopefully we can get this thing squared away, ASAP. Thanks so much for your help, Rainbow. I may have to come back eventually, but I appreciate you guiding me down the right way!

Rainbow32 · #11 November 17th, 2006, 08:14 PM

Saw your HJT log and you do have some issues. Hopefully when the experts in Cyber Safety helps you out the problem should be solved.
Be patient as there quite busy and may take a day or so for a response.

Shaffaro · #12 November 17th, 2006, 08:15 PM

Thanks for taking a peek at my results. Hopefully they can help me out. I'm worried when you say, "you do have some issues." And I can tell they're busy... Lots of logs on that forum!!

Rainbow32 · #13 November 17th, 2006, 08:23 PM

Unless you are member of the Cyber Safety staff you can't really comment on the logs per forum rules, so all I can say is issues. Don't worry they'll have you up and running in no time. It's not that bad.