Get disconnected while not idle.

[Jade Johnny]

Hi, hope you can help me with this.
I kept getting disconnected while surfing. The website would be downloading its webpage and I get disconnected. Happen so often it gets irritating to surf 'cos I have to reconnect every few minutes. In the connection properties, I put "Enable disconnect if idle for 20 minutes" but doesn't seem to work. Where should I go to set the connection so that I only get disconnected when IDLE ?
Thanks.

[AnnMarie]

Hi Jade Johnny - make sure that you have disabled "Call Waiting". If you use this service, you will have to contact your ISP for instructions on how to do this.

Another option that sometimes helps dropped connections, is to open your email client while you are surfing and have it set to check for email every 5 minutes.

[Jade Johnny]

Well, I don't know about "call waiting". Couldn't be this cos this disconnecting problem only happen recently.

I'm trying the 2nd option, so we'll see if this work. But I was hoping this could be solved thru the connection settings.

Anyway, thanks.

[AnnMarie]

You are very welcome, I hope it helps :)

[Jade Johnny]

Well, the 2nd option works. Thanks AnnMarie.

[AnnMarie]

Thats good news Jade Johnny. Thank you for posting back and letting us know :D