DCherry
February 9th, 2007, 04:02 AM
Can you still use remote assistance if one user has Vista and the other XP?
Thanks in advance for any help.
Miz
February 9th, 2007, 04:46 PM
Copied from Vista's Help files:
Yes, you can, but there are a few compatibility issues to be aware of:
In Windows XP and Windows Server 2003, you can't pause a Windows Remote Assistance session. So if the person being helped is using a later version of Windows and decides to pause a session while connected to a remote computer running Windows XP, the helper using Windows XP will not be notified that the session is paused.
In Windows XP and Windows Server 2003, Remote Assistance supported voice capability. Voice capability is not supported in later versions of Windows. So if a person using Windows XP or Windows Server 2003 clicks the Start Talk button, nothing will happen.
You cannot offer Windows Remote Assistance from later versions of Windows to either Windows XP or Windows Server 2003.