OE 6.0 e-mail delete

[MrMark757]

I am starting to experience not being able to "delete" e-mails in some folders. I click delete - nothing happens. If I reboot the PC and go right to OE - and then start to delete - yeah it works. But I never had any problems with this "deleting" locking up until I up graded to 6.0. Anyone else have this problem? It's becoming more frequent.

[MishY]

Hi,

What Windows version are you using ?

Download StaruptList

Unzip and run it.

Copy & paste back in this post the list here so we can look at what you have running in the background.

If you need an unzipping program use www.winzip.com or www.winace.com

Thanks

[MrMark757]

Ok,,,here it is. And I started up this morning and within 10 minutes - I could not delete any more from my inbox. I had deleted a few before it stopped.

PS: I have the e-mail notification box "checked" on my 1st posting, but I never got an e-mail that someone had replied to my posting. I just happened to surf to here and saw you made a reply.

StartupList report, 2/28/2003, 4:46:47 AM
StartupList version: 1.51
Started from : C:\WINDOWS\DESKTOP\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NETWORK ICE\BLACKICE\BLACKD.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\AMERICAN SYSTEMS\PRINT SCREEN DELUXE\PRNTSCRN.EXE
C:\WINDOWS\WNAD.EXE
C:\PROGRAM FILES\VISIONEER ONETOUCH\ONETOUCHMON.EXE
C:\PROGRAM FILES\QUICKENW\QAGENT.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\STARTER.EXE
C:\PROGRAM FILES\AIM95\AIM.EXE
C:\PROGRAM FILES\NETWORK ICE\BLACKICE\BLACKICE.EXE
C:\WINDOWS\SYSTEM\MRTMNGR.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\DESKTOP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
BlackICE Utility.lnk = C:\Program Files\Network ICE\BlackICE\blackice.exe
PowerReg SchedulerV2.exe
Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Keyboard Preload Check = C:\OEMDRVRS\KEYB\Preload.exe /DEVID:*PNP0320 /CLASS:Keyboard /RunValue:"Keyboard Preload Check"
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
Norton Auto-Protect = C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
Norton eMail Protect = C:\Program Files\Norton AntiVirus\POPROXY.EXE
NAV DefAlert = C:\PROGRA~1\NORTON~1\DEFALERT.EXE
Print Screen = C:\PROGRAM FILES\AMERICAN SYSTEMS\PRINT SCREEN DELUXE\PRNTSCRN.EXE /m
WNAD = C:\WINDOWS\WNAD.EXE
OneTouch Monitor = C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
QAGENT = C:\PROGRAM FILES\QUICKENW\QAGENT.EXE
QuickTime Task = C:\WINDOWS\SYSTEM\QTTASK.EXE
EnsoniqMixer = C:\WINDOWS\starter.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
LoadBlackD = C:\Program Files\Network ICE\BlackICE\blackd.exe
System Security.exe /t = C:\PROGRAM FILES\AE SOFTWARE\SYSTEM SECURITY 2001\System Security.exe /t
SchedulingAgent = mstask.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

AIM = C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
PPWebCap = C:\PROGRA~1\SCANSOFT\PAPERP~1\PPWebCap.exe

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 27/2/2003, 15:9:20)

[rename]
nul=C:\WINDOWS\TEMP\~f1d055.tmp

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;C:\ATF
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\PROGRAM FILES\WEBHANCER\PROGRAMS\WHIEHLPR.DLL - {c900b400-cdfe-11d3-976a-00e02913a9e0}
(no name) - C:\PROGRA~1\ANONYM~1\CORE\ANONYM~1.DLL - {2F2FBF0D-254F-11D5-B1E5-0050DAD7AF62}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

[NSUpdateLiteCtrl Class]
InProcServer32 = C:\WINDOWS\SYSTEM\NSUPDATE.DLL
CODEBASE = http://xbs.mtree.com/cpd/us/NSupd9x.cab

[MeadCo Security Manager]
InProcServer32 = C:\WINDOWS\SYSTEM\MCSECMGR.DLL
CODEBASE = http://wcs00180.egain.net/wcsapp/web.../ie/SecMgr.cab

[Communities.com Passport]
InProcServer32 = C:\PROGRAM FILES\COMMUNITIES.COM\CARTOONORBIT\QU2LMT59HBCAYVJ ABNCYUN6DT7XKQLE3.DLL
CODEBASE = http://cartoonorbit.cartoonnetwork.c...winorbiter.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/s...ctor/swdir.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.co...7625.413912037

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RUFSI.DLL
CODEBASE = http://security.symantec.com/SSC/Sha.../bin/cabsa.cab

[sys Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #2: C:\WINDOWS\newdotnet3_23.dll
Protocol #1: C:\WINDOWS\webhdll.dll
Protocol #2: C:\WINDOWS\webhdll.dll
Protocol #3: C:\WINDOWS\webhdll.dll
Protocol #4: C:\WINDOWS\webhdll.dll
Protocol #5: C:\WINDOWS\NEWDOTNET3_23.DLL
Protocol #6: C:\WINDOWS\NEWDOTNET3_23.DLL
Protocol #13: C:\WINDOWS\NEWDOTNET3_23.DLL
Protocol #14: C:\WINDOWS\NEWDOTNET3_23.DLL
Protocol #15: C:\WINDOWS\webhdll.dll

--------------------------------------------------
End of report, 7,094 bytes
Report generated in 0.334 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[AnnMarie]

Hi MrMark757 - it looks as though your problem may well be caused by Spyware. You have Wnad.exe running and also evidence of Webhancer and New.net.

Wnad.exe can be removed without any problems however Webhancer and New.net are a different story. Incorrect removal can cause loss of your Internet connection so before you try my suggestions, go here and download LSP-Fix.

OK, to get rid of the spyware, download Spybot - Search & Destroy from here.

After installing and rebooting, go to the Online tab, and search for and install all updates.

Once you have installed your updates, close Spybot and go to Start > Settings > Control Panel and click on Add/Remove Programs. Look for New.net and Webhancer. If either figure in your list, uninstall them and then reboot.

Next, open Spybot again and go to the Settings tab > File Sets,and uncheck System Internals, Usage Tracking and Tracks.uti. These settings are not needed at the moment and you can always consult the "Help" files if you want to experiment later on.

Finally, after closing down Internet Explorer, hit 'Check for Problems', and have SpyBot remove all it finds. (If the scan has found something, the list will show it.)

There are three basic kinds of results:

Red entries indicate spyware problems that should be fixed to avoid security and/or privacy problems. This is the only kind of problem that is preselected to be fixed.

Black entries are system internals. If you do not know what they mean, I would suggest that you leave these alone and visit the support forum for more information.

Green entries indicate usage tracks. It can do no harm to remove these.

NOTE: SSD will sometimes not be able to remove all active components in the first 'run'. In that case you will get a dialog asking you to run SSD at next start. Click yes and reboot.
SSD will activate before the system puts these components 'in use', and it will then be able to 'fix' the rest.

I dont think that you will have a problem connecting to the Internet if you follow the above instructions, but if you do, run LSP-Fix.

Post back and let us know how you get on.