IE6 default email client problem

RYTec · #1 February 26th, 2003, 05:54 PM

Please excuse long explanation
IE6 Windows XP Otlook Express
While trying to follow an e-mail link on a web page , my browser error said no email client was available. Could see that under tools-internet options-programs there was no email client available. Tried to reinstall IE6+OE error said version I had was newer and would not allow installation. Removed IE6 with windows un-install program. tried to reinstall...same message. I searched computer for all references to IE6 and removed all. Downloaded new IE6 using IE6setup.exe and it would not install. Downloaded Incredimail email client which showed up in browser as email client and worked fine. Uninstalled Incredimail.
I would prefer to use OE....there are times when it is important for the default e-mail client to work correctly...like when you are sending a resume to a company on their web-page. OE works fine to send messages if you use the Creat Message in OE itself.
any thoughts??///

Steven.Bentley · #2 February 26th, 2003, 07:59 PM

Hi RYTec, welcome

Long (but relevant) explanations like this are always welcome as it makes life easier if we have full information on what your problem is and what you've tried to solve it

It seems that OE is only available as part of IE these days. That should mean that it would have been on your machine somewhere already

**AnnMarie** · #3 February 26th, 2003, 11:20 PM

Hi RYTec - to reinstall IE, try Tony Klein's fix for "fooling windows" posted by FZWG in this thread.

RYTec · #4 February 28th, 2003, 10:00 PM

Ann Marie
I was unclear what part of FZWG's reply you were referring to.
ry

**AnnMarie** · #5 February 28th, 2003, 10:39 PM

Hi again RYTec - Tony's fix is below:

Fool Windows by convincing it you're running an older version of IE/OE, and editing the version info:

Go to Start > Run, and type Regedit.

Drill down to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer.

Doubleclick the 'version' value in the right pane in order to bring up the Edit box, and edit it to read 5.50.4807.2300

IE Setup now thinks it is running IE 5.5 SP2, and you'll be able to run IE setup and either reinstall IE in its entirety, or (and I haven't tried this personally, but it ought to work as well) select "Install Minimal or Customize Your Browser", and select Outlook Express.

and here is another option that solved a problem where setup stalled:

This worked for me, and other people have tried it with success, with IE6SP1 and WinME (it should work on other OS's too):

Open Windows Explorer (not Internet Explorer but Windows Explorer as in the file management program).

From there go to C:/Program Files/Internet Explorer/Uninstall Information. Right click on the Uninstall Information folder and select Properties. Uncheck the Hidden box and then click OK or apply. A confirmation screen will come up. Select the Apply changes to this folder, subfolders and files button. This will unhide all of the files in the Uninstall Information folder. You then need to move (not delete) all of these files to another folder that is empty. Any one will do or make a new temporary folder. It doesn't really matter just as long as the Uninstall Information folder is empty. Reboot your computer.

After rebooting double check and make sure that the Uninstall Information folder is empty. You should then be able to install all of the troublesome components

RYTec · #6 February 28th, 2003, 11:21 PM

AnnMarie
Thanks again for the continued help.
We may be getting to the end of ideas.
Changing the registry did not help problem.

after I tried to uninstall IE6 and Outlook Express....I also noticed I had a MSN Explorer active so I uninstalled that. Still no help on problem.

I then checked the Uninstall Infor mation folder as you advised. The hidden box was not checked and there was nothing in the folder to put in an alternate location

**AnnMarie** · #7 March 1st, 2003, 06:04 AM

Hi RYTec - When I first viewed your topic, I didnt think that you could remove IE 6 from Add/Remove Programs in WinXP however I was prepared to take your word on it. Since I last posted, I have researched the subject some more.

What I found out is that while you can now remove the entry from Add/Remove Programs, it doesnt actually uninstall it, it just removes your access to the program.

Have a look at this article by Microsoft and try the suggestions.

Let us know how you get on.