Mozilla Thunderbird problem?

[twobluestripes]

I use Mozilla Thunderbird as my email client. I've got two accounts on it: my school account (named Chapman account) and my previous personal account (aka Sonic account).

One fine day, my outgoing server for my Sonic account just stopped sending mail in Mozilla. Just like that. POOF! I can go to sonic.net and log in and send email from there, but that is WAY inconvenient for me.

I've tried everything to remedy this: reinstalling Thunderbird, deleting the Sonic account from the program and re-adding it (resulting in the loss of my entire inbox! whoopz), and even emailing Sonic asking them what the hell is wrong with my account that it stopped working with my client (they were NO help).

Do you kids have any ideas? Ever seen this happen before? I would be most grateful. For now, I've just been replying to all my messages received in the Sonic account with my Chapman account, which results in confusion and is certainly temporary, as I will not be in college (and have a school email) as long as I will have a Sonic email.

Many thanks, friends.

[degsy]

Who is your ISP?
What is sonic?

My first guess is that your ISP will not allow non self domain email addresses to be used.
You need to use Authentication to be able to route the mail.

What error message are you getting?

[twobluestripes]

Sonic.net is my ISP at home, but here at school I don't know what it is. The school has it's own servers, I guess. It used to work, everything was the same, and one day it just stopped working. and I can still DOWNLOAD all my new mail into my inbox, I just can't send it out from firefox.

This is the error message I get:
http://img.photobucket.com/albums/v67/twobluestripes/error.png

[degsy]

It will be a security setting from the mail server.

If you want to use the mail server using a different ISP then you will have to logon using authentication.

You will find it in the account properties.

[twobluestripes]

But I CAN use it from school when I go straight to sonic.net and use the squirrel mail, without changing any settings. It's only in the client that it doesn't work.

I don't know what logging on using authentication means.

[renegade600]

But I CAN use it from school when I go straight to sonic.net and use the squirrel mail, without changing any settings. It's only in the client that it doesn't work.

I don't know what logging on using authentication means.


getting your email from school is a whole different ballgame. You are getting your email via webmail.

see this (http://sonic.net/support/ss/windows/thunderbird/1.5/settings.shtml#outgoing)on setting up your smtp. scroll down to 10. Outgoing server (smtp) and make sure your settings are exactly the same.

[twobluestripes]

All of my settings were right, except for the port! I had my port for outgoing set at 25, which is the default, and which USED to work (so i don't know why it stopped without my changing it) but they recommended port 587, and i tried it, and it let me send mail again! HOORAY! and thanks for that link; in my hunt around the sonic site, i never even found that page, and in my unhelpful correspondence with them they should've given it to me, but they didn't.

[chapper]

I had the same problem with Thunderbird. Went on the TBird forums where a load of people had the same problem and nobody ever came with a workable solution. I had had a Gmail account but never used it. I switched over to G finally and have never looked back.
GL