Network key problems

[cocokeelers]

Hi

I am unable to access the internet. When I try to open a page, a pop-up says (for example) "www.google.com could not be opened".
I've recently gotten a new ISP but this problem occured with the previous one.

When I go to enter the new network key (an 8 character code (XPXD...)) it asks for a hexidecimal password.
I think a friend set one up for my last connection so people couldn't hack in, but now I can't get on my own internet!!

I'd be really grateful if someone out there could help.

I'm pretty good with computers (although no real wizz) so don't be afraid to suggest some more trickier ideas (within reason!!)

Thanks
Tim

[degsy]

Access the router config to find the correct key.
You will need to connect using an ethernet cable

[cocokeelers]

Sorry Degsy, but just how do I do that?

Thanks!