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  #1  
Old June 30th, 2007, 01:15 AM
<('.'<) <('.'<) is offline
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Posts: 105
DNS Cache error
Hello,

I am haveing an issue with Windows being unable to flush my dns cashe.. therefore i cannot receive internet.

It seem if I shut down my pc and let it sit for 30 seconds or so it flushes itself.. but after a few moments of success, it stops receiving packets and give me the same problem.

I have fully upgraded norton and it didnt find any issues at all.. not to mention I downloaded a registry value from msdn which i added which supposedly flushes the cache and nothing.

The dns service is running on auto.. so im confused as to what the problem is.

Heres my HijackThis log:


Logfile of HijackThis v1.99.1
Scan saved at 8:08:24 PM, on 6/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Yahoo!\NAV\navapsvc.exe
C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
I:\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Yahoo!\YOP\secstat.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Yahoo!\NAV\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Wireless PCI Card Configuration Utility.lnk = C:\Program Files\Linksys\WMP11 Config Utility\WMP11CFG.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1168823834764
O17 - HKLM\System\CCS\Services\Tcpip\..\{2F197C19-1DE8-44F7-AD8A-B6C6E1C1067E}: NameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{3BBE46D3-5606-475B-B30C-9EA56A48AF28}: NameServer = 192.168.0.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{2F197C19-1DE8-44F7-AD8A-B6C6E1C1067E}: NameServer = 192.168.0.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{2F197C19-1DE8-44F7-AD8A-B6C6E1C1067E}: NameServer = 192.168.0.1
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Yahoo!\NPF\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\DJSNETCN.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Yahoo!\NAV\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - I:\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
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  #2  
Old June 30th, 2007, 01:16 AM
<('.'<) <('.'<) is offline
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Join Date: Jan 2006
Posts: 105
I half wonder if norton is causing the problem.. cause it didnt start happening until i ran live update..

thanks for any help!
DM
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  #3  
Old June 30th, 2007, 01:35 AM
<('.'<) <('.'<) is offline
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so i noticed after posting that theres a thread for not posting HJT logs.. sorry badwayz
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  #4  
Old June 30th, 2007, 02:38 PM
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z1p z1p is offline
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what do you get for an error when you run 'ipconfig/flushdns'?


BTW - not a big deal on the HJT log.
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cmd /k ipconfig/all [use to start ipconfig from 'Run']
cmd /k ping <some website, like google or yahoo> [use to ping 'www.google.com' from 'Run']
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  #5  
Old July 1st, 2007, 02:01 AM
<('.'<) <('.'<) is offline
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Could not flush the dns cache resolver: function failed during execution.
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  #6  
Old July 1st, 2007, 10:44 PM
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z1p z1p is offline
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Does "ipconfig /displaydns" work?
Run "sc query dnscache" and post the output back here.
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cmd /k ipconfig/all [use to start ipconfig from 'Run']
cmd /k ping <some website, like google or yahoo> [use to ping 'www.google.com' from 'Run']
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  #7  
Old July 2nd, 2007, 04:10 AM
<('.'<) <('.'<) is offline
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SERVICE_NAME: dnscache
TYPE: 20 WIN32_SHARE_PROCESS
STATE: 4 RUNNING (STOPPABLE,NOT_PAUSIBLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE: 0 (0X0)
SERVICE_EXIT_CODE: 0 (0X0)
CHECKPOINT: 0X0
WAIT_HINT: 0X0
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  #8  
Old July 5th, 2007, 01:18 PM
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z1p z1p is offline
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Sorry for the delay, I got distracted with the holiday and such. The service looks fine.

I'm going to see if any of the other mods know what could be going on here, but while I'm doing that can you run the following and let me know what you get for output.


reg query HKLM\SYSTEM\CurrentControlSet\Services\Dnscache
and
ipconfig/displaydns
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cmd /k ipconfig/all [use to start ipconfig from 'Run']
cmd /k ping <some website, like google or yahoo> [use to ping 'www.google.com' from 'Run']
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  #9  
Old July 5th, 2007, 05:37 PM
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Murf Murf is offline
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Hum could be because if the DNS cache holds a negative entry and the website you want to view is now OK to view, Windows XP will still give you a DNS error!

Not sure this is applicable but:

By default these negative entries are cached for 5 mins. But you can tweak the registry to NOT store negative entries at all!

1. First run the ipconfig /flushdns
2.Modify registry:

To force Windows XP NOT to cache negative entries we need to add a new DWORD to the following Registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\Services\Dnscache\Parameters
DWORD: MaxNegativeCacheTtl
Value: 0

This will now ensure NO negative entries are stored.

May help but I know that Most ISP's and Domain name registrar's now update their DNS information (TTL) every 4 hours instead of the twice daily updates that were common few years ago.

You can also force XP to keep positive entries in DNS Cache for only 4 hours instead of the default 24 hours:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
Services\Dnscache\Parameters
DWORD: MaxCacheTtl
Value: 14400

Note - make sure you enter the 14400 (seconds) as Decimal Base and NOT Hexadecimal Base!
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  #10  
Old October 17th, 2007, 01:11 AM
InkBlot InkBlot is offline
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When I read your problem I noticed a common thread between my issue and yours... and not the fact that it was the same problem. I disabled Norton Internet Security, and my internet works just fine.

Then I uninstalled the blasted thing.
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