No wireless connection

[faceman]

Hello,
My WinXP Gateway M500 laptop will not connect to the internet. My PC was infected and I posed in the cyber safety section.- here is the link. (http://www.cybertechhelp.com/forums/showthread.php?t=159219)
The computer is now clean thanks to the help from Cybertechhelp moderator.
but I still cannot use my wireless connection to the internet.
I’ve tried to wirelessly connect at a few different places but it never sees any connections.When I click “View Available Wireless Networks” nothing ever shows up. I looked in device manager and it shows no problems and it's not disabled. I checked services and “Wireless Zero Configuration” is running

Thanks in advance for any help

[z1p]

You may have to reset you network layers. See the 2nd item inFixes section of this page (http://www.google.com/notebook/public/07327408241860359792/BDRQnSwoQveC4tu8h). You can try the steps there, if that doesn't clear things up, can you run ipconfig/all in a command window and post the output back here?

[faceman]

Thanks for the help,

The fix you suggested did not work.
here is the ipconfig /all output:

C:\Documents and Settings\DANIEL>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : home
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0A-E4-43-0F-FB

Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : CREATIX CTX712 Wireless LAN PCI Card

Physical Address. . . . . . . . . : 00-07-CA-01-E4-EB

C:\Documents and Settings\DANIEL>

I just took the computer to a friend house and the network works when I hook it up to the router with cables (ethernet), but It still does not see anything when I try it wireless .:dizzy:

[z1p]

I the last log you post in the other thread I don't see MS zero config running. Can you make sure it is set to automatic and that it can start?

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

avast! iAVS4 Control Service, aswUpdSv, ""C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"" [null data]
AVG Anti-Spyware Guard, AVG Anti-Spyware Guard, "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe" ["Anti-Malware Development a.s."]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido anti-malware\ewidoctrl.exe" ["ewido networks"]
LexBce Server, LexBceS, "C:\WINDOWS\system32\LEXBCES.EXE" ["Lexmark International, Inc."]
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"" [MS]
Norton Unerase Protection, NProtectService, "C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE" ["Symantec Corporation"]
NVIDIA Driver Helper Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
Speed Disk service, Speed Disk service, "C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe" ["Symantec Corporation"]
Ulead Burning Helper, UleadBurningHelper, "C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe" ["Ulead Systems, Inc."]
WAN Miniport (ATW) Service, WANMiniportService, ""C:\WINDOWS\wanmpsvc.exe"" ["America Online, Inc."]
Windows Defender, WinDefend, ""C:\Program Files\Windows Defender\MsMpEng.exe"" [MS]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]

[faceman]

Yes, MS zero config is set to automatic and it starts.
I also noticed that most every time I restarted the PC the wireless connection would be disabled in device manager(it had a red X on it and said disabled). I would have to click on enable the the connection.
So now I went into services.msc and turned on all the services and now when I restart the PC the wireless connection is always enabled in device manager, But it still cannot see any wireless networks.

I also checked the BIOS to see if the wireless was disabled in there but I did not see anything that looked like it had to to with the wireless connection?

[z1p]

Is this an internal wireless adapter? Do you have the wireless adapter enabled? I believe the top multi-function button controls whether or not it is enabled.

[faceman]

Is this an internal wireless adapter? Yes, this is an internal wireless adapter.

Do you have the wireless adapter enabled? I believe the top multi-function button controls whether or not it is enabled.
Yes, a button on top contols wireless signal . but when I click it does nothing.:confused:
I never get any wireless signal and the status in device manager does not change form enabled to disabled or vice versa no matter how many times I push the button.

[G_Dem]

Is the wireless light on? See page 19 here (http://support.gateway.com/s/Manuals/Mobile/8509164.pdf)

Does the light switch on and off when you press the wireless button on the laptop? Note that with some laptops you have to press Fn and one of the F keys which shows the wireless symbol.

[faceman]

thanks for the info G_Dem
Is the wireless light on? See page 19 here
No, the wireless light is not on
I push the wireless button to turn it on, but the light does not turn on.

[G_Dem]

Can only be faulty hardware then. The cheapest solution would be to buy a wireless adapter (cardbus or usb). The other option is to get the laptops internal wireless adapter (could even be the button or wires to it) fixed.

What do you think Z1P? Any other conclusions or ideas?

[faceman]

I will borrow a wireless laptop card or usb and see if that works.
Thanks for the help z1p and G_Dem.

[Archangel122184]

Sorry to barge in, but the ipconfig doesn't even register that there is a wireless adapter installed and enabled on the computer. If the computer can't enable it, the wireless light will not come on.

Go into device manager (control panels -> system -> hardware tab -> device manger) and expand the networking category. Is your wireless card listed there? If it is, does it have a yellow exclamation or a red x?

[faceman]

Thanks for barging in Archangel122184. :wave: I'm happy to receive any help

Archangel122184 said Go into device manager (control panels -> system -> hardware tab -> device manger) and expand the networking category. Is your wireless card listed there? If it is, does it have a yellow exclamation or a red x?

Yes, the wireless card is listed there. "CREATIX CTX712 Wireless LAN PCI Card" and no, it does not have a yellow exclamation or a red X. Although at first, every time I would restart the computer the card would show up as disabled as I explained in post #5, but now it doesn’t do that anymore. It shows up as enabled every time I turn the PC on. I Still have no wireless connection.

Archangel122184 said but the ipconfig doesn't even register that there is a wireless adapter installed and enabled on the computer. If the computer can't enable it, the wireless light will not come on
No the wireless light will not come on, but i think the ipconfig does register
the card by showing "CREATIX CTX712 Wireless LAN PCI Card" in post #3
Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : CREATIX CTX712 Wireless LAN PCI Card

[Archangel122184]

You are right, my apologies. For some reason I read Ethernet adapter Wireless without the wireless.

[z1p]

Sad to say this is looking like a hardware issue where the button on your laptop is not turning on the wireless adapter.