Cant log on without Network Diagnosis Help

[ElsieB]

Please can sombody help me!! I have a Netgear router. I do not use it wirelessly. Recently (last month) I can never directly log on Internet. I have to go through the network xp diagnosis bit, which firstly says 'Unable to connect' I then unplug power cable and run it again and it always connects? Everything is plugged in correctly. It seems as if I cannot connect without help from the diagnosis tool. Please does anybody have any idea whats wrong? I am including the diagnosis information, which of course I don't understand, but I know someone out there will! Thankyou
Last diagnostic run time: 09/03/07 21:50:35 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
info HTTP: Successfully connected to www.hotmail.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Active): Successfully connected to ftp.microsoft.com.



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: PNRP Cloud Namespace Provider
warn Unrecognized WinSock NSP: PNRP Name Namespace Provider
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 62.24.199.10, (Type = 0x1, Options = 0x10e8) returns 0x0
info Query [www.microsoft.com] against DNS Server 62.24.199.20, (Type = 0x1, Options = 0x10e8) returns 0x0



Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settingsisabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 0.0.0.0
warn There is no default gateway entry
info Waiting some time for the modem/router to stabilize
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.2



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info IrDA protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
error Provider entry MSAFD Tcpip [TCP/IPv6] could not perform simple loopback communication. Error 10049.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication test.
error A connectivity problem exists with a base winsock provider.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 5, Device=VIA Rhine II Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[ElsieB]

I cant believe that somebody out there can't help me?

[MaDef]

I'm not much good at reading logs (to many acronyms) .

I do have a few questions though. what type of connection do you have? adsl or cable?
Are you using a combination modem/router? Or is the modem a seperate piece of hardware? The reason I ask is that your default gateway address of 192.168.0.1 is usually the cable or dsl modem, the default gateway should be the router, which is generally defaulted to 192.168.1.1.

Anyway, try this: Right click on the network icon in your system tray, and click the repair option. See if that resolves the problem. If not, post your router make and model (I know its a netgear, I need the model). also open a command prompt, type in "ipconfig /all" without quotes and post the information. don't need the mac address or the lease info.

[MaDef]

sorry double post

[Slimloco]

Madef, i believe ur post is valid, but i just wanted to add that, the default gateway o n the router could be 192.168.0.1 ive used a few dlink ones and they have that as default gateway and assign the ip as usually 192.168.0.1xx

"The following proxy configuration is being used by IE: Automatically Detect Settingsisabled"

im assuming the face it made was a d? as in disabled, im not sure but shouldnt it be set to enabled? i could be off base here tho

also it looks like the ip is off try MaDef suggestion, release ip the n renew ip i think it supose to be 192.168.0.1xx to follow ur default gateway,

if im wrong or no where close mod s just delete this lol

[ElsieB]

Hi there I am so sorry to have taken such a long time to acknowlege your kind reply, unexpected happennings. Anyway I did what you said ref; 'repair' but it did not work. I can log on everytime if I go through the procedure of Networks Diagnosis telling me I have problem with router. I then unplug cable for under 10 seconds and connectivity is restored. I have a Netgear ADSL wireless router DG834G. (I do not use it wirelessly) It was installed by my son, who lives in the South, and I live in the North It worked perfectly well for months and then suddenly this happenned . I would appreciate any further help. Els