Open/Save Boxes Crash

trybicki07 · #1 September 24th, 2007, 07:51 PM

I have an hp dv6000 laptop with Vista Home Premium (Nvidia Graphics). This problem started with Microsoft Word 2007 but its like it has spread to my other programs on my computer. Whenever I open up a save or open box to choose the file destination, the program freezes, and i end up having to end the process with task manager. Its the same every time with any program. It opens the box and no drives are displayed or anything, it is just thinking.

By searching around with google I have found that there's other people who are having this problem, mostly with Microsoft Word. I believe there was a microsoft update that was supposed to fix this, but my computer is all up to date. Also, on one forum thread I found that this was the result of HP's share to web interfering with something. I closed all the hp software running through task manager but that didn't work either. The last idea I found was that it was caused by removable drives under my computer being present that were never properly disconected. I tried ejecting drives G and H but it wouldn't let me...

It's really annoying and if you guys know what causes this or whatever that would be great. Thanks.

**AnnMarie** · #2 September 25th, 2007, 01:25 AM

Hi trybicki07, boot into Safe Mode (restart your PC and tap F8 continuously as it restarts) and run Word now. Do you still have a problem?