Problems with Windows Mail!!

[shaky71]

Hello,
Having bought a new computer running windows vista home premium when it comes to checking my email i now have to restart the computer every time.
When you first turn the computer on and open windows mail it downloads new messages as normal but when i come to either check for new mail or send new mail it just comes up with the dialog box asking you to either wait or stop the requested process( timeout) BE THIS 1 MINUTE OR TEN MINUTES depending on what settings you use. ( it says your POP3 server has not responded , do you want to wait etc etc)

I've tried to reinstall windows mail, checked all my settings with tiscali and they seem fine.
As i've said if i restart the computer it then downloads straight away but for one time only
Is this a problem with my server or windows mail??
thanks
Nick

[AnnMarie]

It sounds like a problem with your ISP's server Nick.

I've tried to reinstall windows mail, checked all my settings with tiscali and they seem fine.

Did you ask Tiscali to check your connection?

[shaky71]

Been in touch with tiscali tech help, got a new modem from them which helped for a few days, but the problem is now still present also many other problems with vista
1. Com Surrogate keeps on closing
2. Explorer keeps on closing i tried to download the windows update to fix this problem and had to restore windows completely as the computer froze completely on startup

I was wondering if i've been infescted by a virus or something?

[AnnMarie]

It doesnt sound like a malware issue however I would like to see a couple of logs please.

Lets see what is running on your PC. Go here (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php?) and download Hijack This to your Desktop. When you have downloaded it, doubleclick to install. Once installed, open Hijack This and click on scan. Most of the files listed will be harmless and/or required so do not make any changes, just click on Save Log, copy it and post it back in this thread.

Still using Hijack This, click on Config > Misc Tools > Open Uninstall Manager and click on Save List. Save the log to your Desktop and then post it in this thread too.

[shaky71]

Hi AnneMarie,
Here's the Hijack this Log as requested :-
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:05:33, on 14/10/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\mobsync.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Tesco Software\Tesco Internet Security\apvxdwin.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Tesco Software\Tesco Internet Security\WebProxy.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.medion.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Tesco Software\Tesco Internet Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Tesco Software\Tesco Internet Security\Inicio.exe"
O4 - HKLM\..\Run: [NMSSupport] "C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" /startup
O4 - HKLM\..\Run: [CCUTRAYICON] C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [toolbar_eula_launcher] C:\Program Files\GoogleEULA\EULALauncher.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Exif Launcher.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O13 - Gopher Prefix:
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {678940D3-080C-4FCE-A54D-D443E1177F01} - https://beta.coolroom.com/ActiveX/ax.dll
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Intel(R) DHTrace Controller (DHTRACE) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\bin\DHTraceController.exe
O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.e xe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: Intel(R) NMSCore (NMSCore) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\IntelDH\NMS\NMSCore\NMSCore.exe
O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\PsCtrls.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\PavFnSvr.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\pavsrvx86.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\AntiSpam\pskmssvc.exe
O23 - Service: Panda Host Service (PSHost) - Panda Software International - c:\program files\tesco software\tesco internet security\firewall\PSHOST.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\psimsvc.exe
O23 - Service: Panda PSK service (PskSvcRetail) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\PskSvc.exe
O23 - Service: Intel(R) Quality Manager (QualityManager) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\qualitymanager.exe
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software International - C:\Program Files\Tesco Software\Tesco Internet Security\TPSrv.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
--
End of file - 9743 bytes

Also here's the Uninstall Manager list :-
Adobe Flash Player 9 ActiveX
Adobe Reader 8.1.0
Adobe® Photoshop® Album Starter Edition 3.2
Brother MFL-Pro Suite
CDRWIN
FinePixViewer Ver.4.0
Garmin WebUpdater
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HijackThis 2.0.2
ImageMixer VCD for FinePix
Intel(R) PRO Network Connections 12.1.12.0
Intel(R) PRO Network Connections 12.1.12.0
Intel(R) Viiv(TM) Software
J2SE Runtime Environment 5.0 Update 12
Java(TM) 6 Update 2
MCE Software Encoder 1.1
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.2)
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
neroxml
NVIDIA Drivers
PaperPort
PC Wizard 2007.1.73
QuickTime
RAW FILE CONVERTER LE
RealPlayer
Realtek High Definition Audio Driver
System Requirements Lab
Tesco Complete Office
Tesco Easy Record
Tesco Internet Security
Tesco Personal Finance 1.0
Tesco Photobook Creator
Tesco PhotoRestyle
VCRedistSetup
Vista Codec Package
WinRAR archiver
X10 Hardware(TM)

Hope this helps
Many Thanks
Nick

[AnnMarie]

The good news is that it is unlikely that your problem is malware related Nick. Your Hijack This log is fine and I dont really think we need to delve any further.

Ok, one step at a time. Let try and address the COM Surrogate Has Stopped Working Error in Vista first. Have a look here (http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/) and work your way through the suggestions. Let me know if any work for you. This will probably address the Explorer error too.

[shaky71]

The good news is that the fix for com surrogate has seemed to have worked no problem. I still have the problem with internet mail also when i restart and enter my username/password it takes approx 7 minutes to load windows ?? Before all this it took less than a minute? Do you need any file logs to see if the configuration has changed at all?

[AnnMarie]

The good news is that the fix for com surrogate has seemed to have worked no problem.

Good. :)

I still have the problem with internet mail also when i restart and enter my username/password it takes approx 7 minutes to load windows ?? Before all this it took less than a minute?

Hmm, I'm wondering if third party software might be causing the problem. As security software has a reputation for causing these kind of issues, the obvious culprit would be Tesco Internet Security. Do you have the reinstall disk and product key still? If so, why not uninstall it from Programs and Features in Control Panel and reboot. You can always reinstall it if this makes no difference. let me know how you get on.