View Full Version : problems installing KerClink
angel2109
October 17th, 2007, 10:21 PM
The cable company shut my internet off because I was a couple days late paying. Before they did that, Kerclink was running fine and now I can't even get it downloaded. A little box comes up and says something about a library file and wants me to re-install driver. I have no idea what they are talking about. Can someone please help me?
zipulrich
October 18th, 2007, 01:19 AM
KERclink is an online-only service, near as I can tell. If you're not online, KERclink won't play nice.
angel2109
October 18th, 2007, 05:31 PM
I know you have to be connected to the internet and I am.
[Edited by zipulrich]
zipulrich
October 18th, 2007, 05:52 PM
..shut my internet off because I was a couple days late paying.
Well, that's why I assumed you weren't online. :)
Have you uninstalled the KERclink client from your PC first, then tried reinstalling?
angel2109
October 18th, 2007, 06:29 PM
I did and it still will not work
zipulrich
October 19th, 2007, 03:27 AM
Is this the version you're using?
http://www.kerclink.com/download/v3/setup.exe
Reason I ask, they're up to v.6 now. If you go to http://www.kerclink.com/ and click Reinstall at the bottom right, that's what you'll get.
angel2109
October 19th, 2007, 04:37 AM
I tried both links and neither works. This is what comes up:KerClink Installer Information-Internal Error 2753.kerclink.exe-----screen goes black and comes back on fuzzy and another box comes on saying:Application Error-application has generated an exception that could not be handled-----Process ID=0xeac{3756}--Thread ID=0xec0{3776}----click on OK to terminate the application---Click on cancel to debugg the application. I click cancel and nothing happens. So what does all this mean?