Test results show serious problem ping times

[lcyber]

Just ran a Dan Elwell Broadband Speed Test and the result was that I had serious problems with ping times and they should be investigated.How do I do this?

[dammit]

Send the report to your ISP. ;)

[MaDef]

Dan Elwell Broadband Speed Test No offense, but don't get too wound up about those test results. Unless you are pinging different servers on a private LAN on which you are the admin, there isn't a whole lot you can do other than contact the system admin at whatever server is giving you the problems.
however. you can investigate "ping times by running "tracert ip_address" from a command prompt. With the ip_address being whatever server or computer you want to "investigate". It will give you the packet loss, and round trip time for every hop (server) on that route. If you lose packets or the time seems excessive at certain hops, then those are the ones that generally cause the problem.

[lcyber]

The reason I ran the test was because I just had an email from Onspeed giving me 6 months free trial as this would speed up my connection on broadband x10.What happened coincidentally was my speed dived to less than dial up speed,so I guess it's the Onspeed that is slowing me down, it does seem a strong co incedence,though the first two or three sites after downloading Onspeed were quite surprisingly fast,then it dropped off sharply.

[MaDef]

And I bet it's the onspeed servers that are causing the high latancy. All they are doing is routing your incoming traffic through their server, compressing it and sending it on it's way to you, where your system will need to uncompress it to display it. The only advantage I see to using them instead of a disk cache, is if your isp account is limited to a certain # of download bytes per month. (I seem to recall there are still a few of those type of accounts around).

I'm not a network guru, so I may have missed something, but using Onspeed doesn't seem to be worth the cost.

[lcyber]

Thanks for the advice I think I will uninstall it,don't know why they would offer a free 6 month trial when they must know this might happen.My ISP is talktalk and trying to contact them is worse than putting up with this slow speed.

[lcyber]

Just read my MacAfee viruscan enterprise 7..1.0 does block Onspeed,though as it is getting through although very slowly it isn't blocing it very well.Is there a way of letting Onspeed through the firewall as I don't see any facility on MacAfee to allow this

[MaDef]

I'm sure there is, check with the onspeed site, they may have specific instructions for configuring firewalls to work with onspeed.

[lcyber]

Onspeed now tell me that as my 2meg speed is too fast I can't use Onspeed but it won't let me unistall it...it can't find the file.
I tried add remove programme but that also can't find the file..I get the popup ....can't find the fileC;\PROGRA~1\onspeed_toolbar\tbuninstall.exe make sure all libraries are available.Where can I go from here?

[MaDef]

Ouch, bad uninstaller maybe, You could try to install it again and then see if it will uninstall. If you have a recent registry backup, you could load that, then maybe uninstall the folder(s). Problem with that idea though is that onspeed may have put files in a number of places, since it is now tightly integrated with your browser, not to mention some sort of compression/decompression software for alot of diffferent types of files. it may be difficult to track them down.

[Snurfen]

do a search for tbuninstall.exe and run it manually.