Lost-Corrupted Profile

[Poppadog]

Hello all,

I have this same problem and after looking for 3 days I think I finally found the site with the answer. However, I need a little technical help as I am having trouble doing the edit in the registry. I would appreciate it if someone would tell me exactly how to remove .Bak from the profile line. I tried to rename, but windows wouldn't let me. Also my state value reads 8000 when I choose Modify, but the total string reads 8000 (32768). If all I need to do is change the 8000 to 0, then I could do that.

Dell XPS 410 Vista Home Premium

Thanks to all who look at this,
John

**************************
New thread started by MURF, problem stems around:
"The user profile service failed the logon." "User profile cannot be loaded."

[Murf]

Poppadog - Welcome to CTH

Be careful as the system registry is the "Heart" of windows and deleting the wrong line can cause Windows not to boot at all.

If under your profile you are seeing the "State" value other than 0 that is OK, for an example mine is 0x00000100 (256)

The ".BAK" is probably your problem.

Post the exact line you are seeing????

[Poppadog]

Hello Murf,

Thanks for the response and the Welcome.

First let me say that I am running under the hidden built-in Administrator account and I have no other accounts I could use for this.

Under the Profile List there are 3 accounts that look like S-1-5-18, S-1-5-19 and S-1-5-20 with no other numbers.

Then there is the account with a profile image path of C:\USERS\John. Its line is S-1-5-21-3359384386-3145088892-2897165458-1001.bak
There is another line with the very same numbers ending with 1001 and the right panel shows Default and Run logon values.

There are 2 other lines that I believe are associated with a US Robotics print server. It looks the same as the above but ends with 1000.bak and 1000 respectively. The Profile image path is C:\USERS\IUSR_NMPR.

If you could provide a step by step set of instructions for removing the .bak, I would be very grateful.

John

[Murf]

C:\USERS\John. Its line is S-1-5-21-3359384386-3145088892-2897165458-1001.bak

This is the line you want to edit as that is your profile. You just need to remove .bak

First backup the reg key you are changing (just in case). Highlight the key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

On the file menu go to Export | Selected branch.

Now double click on S-1-5-21-3359384386-3145088892-2897165458-1001.bak you will see the text, just remove the .bak

Quit registry editor.

Reboot

[Poppadog]

Hello Murf,

Thanks again for the response.

It is not working as planned. I highlited the S...21...1001.bak line went to File/Export and a box comes up with the Selected Branch bulleted and below that is the full Key ending with 1001.bak, I double-clicked that and removed the .bak then (2 ways) tried to click the Save box and nothing happened, rebooted and still have the 1001.bak, then tried to do the same without saving and rebooted and still have the 1001.bak. When I highlite the Key ending with Profile List and go to File/Export the only thing that shows up below the bulleted Selected Branch is the Key ending with Profile list. I'm missing something.

John

[Poppadog]

I tried to set permissions and probably messed things up, but in the process I also looked at ntuser.dat and found that it is in Windows/System32/config. Should this be in the profile right pane? I loaded the hive at HKey_USERS and do not find the ntuser.dat file listed.

The only thing preventing me from simply reinstalling the operating system is that I have about 45 Gigs of music that I would lose. I was in the process of backing up with Acronis when this happened. After installing Acronis I had to reboot and failed the logon. About 3 Gigs of that music was purchased online and can't be downloaded again without paying again. The rest I have on CDs but that would take days to load to the computer. If there were a way to access the Music folder and copy that to another harddrive, I would be less concerned, but I am unable to find the Music folder.

John

[Murf]

I started your own thread to gain visibility.

[Poppadog]

Hello all,

I did the dirty deed and reinstalled windows. I will take the hit and pay for my music again. It seemed to me that this venture was never ending since Vista is so new and there is no really good advice out there that helped me since I did not back the music up and I tried too many things before I received good advice. My bad. I hope that I can come back here in the future, I think this is a really good forum with good people advising. My problem is that this has been going on for 6 days and I became impatient.

Thanks for trying Murf and if I wasn't so impatient your help would have solved this problem

So Sorry, may I come back?

John

[Murf]

You are welcomed back anytime. FYI: a Repair Install would of saved your files...sorry...

[Poppadog]

I did try the repair and it didn't work (4 times). Thanks for letting me come back and I will. I did reinstall and loaded all my music (it took 23 hours with no sleep) now I just have to deal with Apple to have them come off their one download policy for about $900 worth of music. I did back up all of my music so that if this happens again I will be ready. Also I set up an additional Administrator account so that if the bad deed happens again I can come out of it easier. My bad that I didn't set up the additional account in the first place, but I am a newbie and what do I know. But I did learn and it wont happen again.

Microsoft needs to solve this problem for all.

Thanks again for trying to help, it is appreciated.

John

[Murf]

It may be worth the investment for a "Ghost" program that can image the drive to another partition, another hard drive internal or external. Vista has a good backup program, but only the "Ultimate" version can Ghost a drive.

Norton Ghost is one of the better programs but there are some free one out there.

Norton Ghost

Acronis True Image 11 Home

HDClone Free Edition

[Poppadog]

Thanks Murf,

I do have Acronis True Image 10 and that is where my problem started. After installing the program a reboot was required. Then the logon failed. I installed Acronis this morning and will image the drive after I post this.

Regards,
John