Presario network problem {moved by PL}

[partsman845]

I am working on a Compaq Presario sr1210nx I have had to replace the hard drive and have installed a retail xp home have got everything reinstalled but on driver have had no luck with help from HP not that they have not tryed to help.

Her is what I got, I have a yellow question mark on the heading OTHER DEVICES - PCI Simple Communication Controller HP gave me the drivers for this conrtoller but I am unable to get it to work so this is keeping me from go ing online network adapters are working I installed a second Lan card because I thought the one on the mother board was bad but may not be can anyone tell me what to do to solve this problem.:dizzy:

[photolady]

PCI simple communication controller is a modem. How are you attempting to install the driver? Did you right click this item in Device Manager and chose update driver, pointing the wizard to where the drivers are located on your harddrive?

Is this the driver that HP gave you?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-43225-1&lc=en&cc=us&dlc=en&product=431081&os=228&lang=en

[partsman845]

I know that it is a modem but in a online chat with HP I told them the same thing - network adapters are working fine and the only yellow is the PCI card it has to be the reason I can not get on line and NO to that driver they gave me sp26362

[photolady]

You say network adapters are working fine, but you can't get on the net? How do you connect to the net, dsl, cable or phone line as in dialup?

PCI simple communications is a modem and that driver I posted is for that modem. Install it and the yellow splat will go away.

I'm a computer tech by trade, and I know this is what the simple commnucation problem is.

[partsman845]

Okay and it is DSL wireless router hard wired into the router with cat 5 by way of lan

[photolady]

Sometimes those HP techs don't understand what you're telling them and they, sometimes, try too hard. If you install the driver I posted, you should be okay afterwards. Make sure to restart your computer afterwards.

[partsman845]

okay I will let you know how they go

[partsman845]

Still not able to go on line getting red X telling me that a network cable is un pluged I know the cable is good I hook a notebook upto it and have no trouble login online. I have the mother board lan turned off but the pci card is on -Intel Pro 100B and it has no conflicks.

[photolady]

I'm trying to decide if this is still a hardware problem or a network problem. I think I'm going to move you over there.

[partsman845]

okay anything to find out what is going on

I just ran the network diagnostics tool and come up with this,

default outlook express mail - not configured
default outlook express news - not configured
internet explorer web proxy - not configured

[partsman845]

update to my problem before I go off to work, did a comand prompt ipconfig and came back with this - media disconnected