Internet Problems

[natalie221]

hi, i am not very technical so if you know the answer could you pease reply in simple form... ha ha thanks

my internet wont let me access loads of sites including,hotmail,facebook,the bank etc

they let me open the home page then as soon as i put my details in or go to another page it wont let me and says:

This program cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make sure you are connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.


anyhelpwould be grately appreciated

[giradman]

Hello, Natalie, and welcome to the CTH Forum -

You'll need to provide some more information about your system before specific suggestions can me made, e.g. computer brand/model, OS, browser being used (e.g. IE, Firefox, etc.), connection type (cable, DSL, dialup), and router present or not?

Also, is this a new problem, i.e. did the computer & the browser work fine before; if so, any changes in hardware, software, etc. that might have started this problem; of course, you can also try another browser to see if this issue is common to both?

As a starter though, you might want to go into Device Manager (right click on Computer & select Manage) - check your network devices, any yellow ! or red X; in addition, go to the start menu, RUN -> CMD to open a terminal window - first, 'ping 127.0.0.1' (w/o the quotes) - if this returns 4 responses, then your 'internal' TCP/IP setup should be fine; second, type in 'ipconfig /all' (again, no quotes) - if you can do a 'screen capture' & paste the results in your response, then that will be helpful. Good luck!

[natalie221]

hey thanks so much for your reply, in answer to some of your questions the computer is a dell not sure model but only about 2 years old, it did use to work yes but quiet a long time ago , i am on aol dial up no software has been added but i think it hasn't worked sinced my mum moved house..(it's her computer).... i have done as you said and here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David Hakeney>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\David Hakeney>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DKH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter The Internet (1):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.201.225.70
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 172.201.225.70
DNS Servers . . . . . . . . . . . : 205.188.146.145
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\David Hakeney>

[giradman]

Hi again, Natalie - very well done, I must say!

With the pinging of 127.0.0.1 (also called localhost) returning those responses, the 'internal' TCP/IP setup in your computer should be functioning correctly; this would indicate that your problem most likely relates to an interaction between your modem/software/AOL - now 'how' to figure this out?

Unfortunately, I've not used modems/dialup connections for a long while, and AOL can be a 'tough' deal, esp. when it used its own 'proprietary' software; you might want to provide some further information, i.e. the OS you are using (assume XP?) and the browser? Does AOL allow you to now use 'other' browsers, such as IE, Firefox, or Opera? I would hope others might 'chime in' here since I'm not on this type of connection any longer - sorry.

Another interesting finding in your 'ipconfig /all' listing is that DHCP (Dynamic Host Configuration Protocol) is stated to be not enabled - typically, on 'dialup' connections (and on my cable modem) you are assigned a 'dynamic' IP address - you might want to check your internet connection properties to see if the setting is for use w/ DHCP rather than a 'static' IP address?

Finally, try to contact AOL for some help since they are your ISP (can be a pain & often not helpful, unfortunately) - also, I hope some of our 'experts' will read your thread and provided some help; good luck again - plenty of other suggestions -