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View Full Version : Vista Blue Screen Hellllllllllp

tonyab72
January 28th, 2008, 02:19 PM
Hi I am new here, so bare with me...I have had this HP Slimline for almost 1 yr, and for the past 3 weeks I have had the BLUE SCREEN error, here is the code PLEASE HELP , me fix this...:confused:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 100000b8
BCP1: 84C878A8
BCP2: 8422D8A8
BCP3: 9CE95000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini012808-02.dmp
C:\Users\Tonya\AppData\Local\Temp\WER-421124-0.sysdata.xml
C:\Users\Tonya\AppData\Local\Temp\WERAA52.tmp.vers ion.txt

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AnnMarie
January 28th, 2008, 11:16 PM
Hi tonyab72. Send me the below files and I'll see if I can help you.

C:\Windows\Minidump\Mini012808-02.dmp
C:\Users\Tonya\AppData\Local\Temp\WER-421124-0.sysdata.xml

Copy them to a new folder, zip it up (this is important) and email it to me (include a link to this thread) and title your email "Requested Files". My address is anniefriday@xtra.co.nz. I will post back when I have checked it out.
AnnMarie
January 29th, 2008, 03:34 AM
It would have been useful if you had sent me sysdata.xml and a link to this topic as I requested.

The error is a Vista driver fault probably caused by HSX_CNXT.sys. This is a Conexant Modem driver. Try updating it or roll back to a previous installation.
tonyab72
January 29th, 2008, 03:37 AM
I am sorry I told you I could not find that file...And thanks I will try this and let you know..Thanks again
tonyab72
January 29th, 2008, 03:40 AM
Exactly how do I do this?
AnnMarie
January 29th, 2008, 03:46 AM
Try a roll back first, that will be the quickest. Go to Device Manager in Control Panel and expand Modems. You should see a Conexant driver. Doubleclick on it and click on the Driver Tab. Is Roll Back available (not greyed out)? If so, click on it and ok the change.
tonyab72
January 31st, 2008, 12:48 PM
IT WORKED...Thanks sooooooooooo much! You are AWESOME!:afro:
AnnMarie
February 1st, 2008, 01:57 AM
That's good news tonyab72 and you are very welcome. :)