DUNS error 633

[GizmoGrant]

I have searched many pages for this topic, but with no luck and little
time. Oh where to start? IBM computer with Vista Home Premium. Started
giving DUNS error out of the blue. Cannot connect to the internet so
here I am back on my old 98. I cannot download drivers from the 98
to Vista, except going to a different location. I tried the normal steps
to uninstall modem (CX11256) but never worked. the system recognizes
my modem. It says it is working OK. Compounded by problems by reloading
that dinky little disk they send out for Vista. I had saved all files in November,
so I thought a reload would be no problem. I can't reload it, so I am back
to square one with Vista, and still DNS problem. I have searched web
sites till I am going blind. Downloaded an update rescue and restore, system
update and driver from company web sites. Still no solution. Does anyone have any solutions, other than the trash? I would appreciate it.

[AnnMarie]

Hi GizmoGrant. I see that your topic has had lots of views but no replies so I am transferring it to the Networking Forum. Perhaps you will get the help that you need there.

[GizmoGrant]

Thank you. I hope someone can help. I think my warranty is up this
month. Afraid it may be the modem, which is on the motherboard I
bet. I just lost an XP with motherboard issues.
GizmoG

[AnnMarie]

You are welcome and good luck. :)

[Snurfen]

I've not actually come across this exact problem before, but we should be able to resolve it with a bit of troubleshooting (and perhaps a bit of help from others ;) ).
First off, can you explain a few things and post a few more bits of data:

Are you on dialup or DSL ?
Make/model of router
Can you cut and past the ooutput from an IPCONFIG/ALL command issued in a windows shell please (Start>run>cmd>)

[GizmoGrant]

Thanks for the reply. Using dial-up, which works fine on my other
computer, so the ISP is not looking like the problem. This may sound silly,
but I cannot get Vista to the point of RUN. The command prompt will
come up, but there is not a box to click to get RUN that I can find.
If I try to type it in on the command prompt, it tells me I can't use run.
I know what you are talking about with run, but just can't find it. What
a duh moment this will be if it is obvious to everyone else.
GismoG

[AnnMarie]

Hi Gizmo. Snurfen is not online at the moment but I can help here. Open an elevated command prompt to run the IPCONFIG/ALL command (an elevated command prompt may not be needed but you will know how to do this, when it is needed). To do this, click on the Start button and type cmd.exe in the Start Search box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator".

[GizmoGrant]

I typed this in and got about several occurances. CMD.exe with the following:
CMDexe.mui, cmd32.exe.mui, cmd, cmdkey, and cmd32. Which one would
I use? thanks

[AnnMarie]

cmd.exe but cmd32.exe is a malware file. I think we had better see what is running on your computer.

Download Deckard's System Scanner (dss.exe) from here (http://deckard.geekstogo.com/dss.exe) to your Desktop. Close all open applications and windows, doubleclick on dss.exe to run it and follow the prompts.

When the scan is complete, a text file will open. Copy and paste the contents of this log (Main.txt) in your next reply. Also post the contents of Extra.txt (it will be minimised on your taskbar).

[GizmoGrant]

I will try this tomorrow. I have to download a file from another
computer. My 98 computer that I am using does not have a good
a drive nor does it have a DVDRW. I appreciate your help and will get this done tomorrow. I did do the diagnostic on the error screen. I think you
are right about my system. I have not been without Norton on this
computer but that does not mean I don't have something going on.

When I try diagnose it starts it gives me a box that states
A website wants to open web content using this program on
your computer TCP/IP Arp Command. I check allow and I get
anothe box with TCP/IP Route Command, I check allow, then get Net Command, then Netstat Command two times, then
TCP/IP Netstat Bios information (3 times), then Network
Command Shell
System Information
Refreshing System Information
Once this finishes it creates an even log that is very long.
I notice that on the Remote Access Event Log it states
Cannot load the NetBIOS gateway DLL component because of the following error:
FileRepository\mdmcxpv3.inf_064b135a\mdmcxpv3.inf
Cannot enumerate registry key values VSTHWBS2
The same for VSP_DPV
The same for winachsf Then it just goes on and on.
The event source is Microsoft-User-PnP

[AnnMarie]

Ok, I'll see you tomorrow.

[GizmoGrant]

I think I will have to give up on this one and take it to a tech.
I downloaded the DSS.EXE, but it would not run because I had
a refernece to Hijack this and did not know what to do with it.
I have to go back and forth to the library to download anything.
I also ran a register cleanup on my old 98 and now it will not
connect to the internet. As soon as it dials, there is a busy signal.
Phone line works, I am just at the give up point. I have a warranty
so I will need to use that. On the Vista computer I have noticed that
since I did the "Upgrade Anytime" disk reload, I am not prompted to
sign on. And when the screen starts up it has some very small
strange colored vertical bars. The thing is just getting too spooky
for me to deal with. LOL. But thanks for the help.

[AnnMarie]

You are welcome GizmoGrant. It makes sense to take advantage of your warranty.

Regarding the use of a registry cleaner, software gurus do not advocate using them routinely.

Mark Russinovich (Author of the "Bible", Windows Internals, co-founder of Winternals and Sysinternals, and since both companies were bought by Microsoft, now a senior Microsoft employee) was asked:

Quote: "Hi Mark, do you really think that Registry junk left by uninstalled programs could severely slow down the computer? I would like to 'hear' your opinion. "

Quote: "No, even if the registry was massively bloated there would be little impact on the performance of anything other than exhaustive searches (ed. of the registry itself).

"On Win2K Terminal Server systems, however, there is a limit on the total amount of Registry data that can be loaded and so large profile hives can limit the number of users that can be logged on simultaneously.

"I haven't and never will implement a Registry cleaner since it's of little practical use on anything other than Win2K terminal servers and developing one that's both safe and effective requires a huge amount of application-specific knowledge."