My New Vista Business Upgraded Laptop keeps getting B.S.D for no reason!

[NYKrumrie]

I recently Upgraded my laptop to Vista Business. Over the last 3 days my computer just seems to crash for no reason. Last night it crashed 8 times while I was playing videos. I thought it might be MP 11 so I played on VLC. Same crashes happened. Its playing & from no where a blue screen (BSD) pops up. It doesn’t have any info just blue. It lasts about 2 -3 seconds then the whole system powers down abruptly. It then powers back up. The problem is sometime it fails 3-4 times before it successfully boots back up. Now today its crashed 5 times. I’m not running videos. Just a few Thunderbird Tabs Skype & Outlook. I’ve had Vista for over a month & this just started to happen. Once it successfully reboots I get a widow that says” System recovered from an unexpected shutdown” or something like that. It got the below info from that window.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 8187B7A9
BCP3: 8F1DCA24
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020508-14.dmp
C:\Users\john\AppData\Local\Temp\WER-59031-0.sysdata.xml
C:\Users\john\AppData\Local\Temp\WER6C9F.tmp.versi on.txt

I also opened the reliability Monitor the chart show a steady decline starting 1/18/08=searchprotocolhost.exe stopped working 1/26/08 OS Stopped working – failure 0x8187ba9,0x8ee2bad4. 1/26 another OS Stopped, 2/2 OS stopped.
IN 2/3 It had 4 OS stopped errors & a disruptive shutdown. 2/4 it had 3 OS Stopped working!!! My Reliability graph is falling faster that the stock market!!!
In Event viewer
2/5/ 4:49 warning: NtpClient was unable to set a domain peer to use as a time source because of discovery error. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: The entry is not found. (0x800706E1)

2/5/ 4:46 Error: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.

There must be around 100 warnings/Error just today!!!!
Its even crashed twice since I’ve been on your site. Like it doesn’t want the problem to get fixed. Any help guys!?

Toshiba satellite Laptop-Celeron M 1,50 Ghz-702 MB RAM-ATI Video card-Running VISTA Business

[AnnMarie]

Hi NYKrumrie. Those errors may just indicate loss of network connectivity which would be consistent with a forced shutdown.

If you send me the below files, I may be able to help you identify what is causing your problem.

Mini020508-14.dmp
sysdata.xml

Copy them to a new folder, zip it up (this is important) and email it to me (include a link to this thread) and title your email "Minidump". My address is anniefriday@xtra.co.nz. I will post back when I have checked them out.

[NYKrumrie]

AnnMarie I sent you the zipped file. The 1st time I emailed it to you via Gmail I got a message saying the email couldn't reach your email address. I sent it again from Outlook. So far I have not seen any returned undeliverable messages. I hope you got the file. I hope it was what you were looking for. Thanks a Million!

[AnnMarie]

No I havent received it and as far as I know, I am not having any problems at my end. I received another dump earlier on.

[AnnMarie]

Hi NYKrumrie. I received the files. Uninstall Skype, reboot and see if this fixes the problem.

If not, I would suggest that you check your RAM. Vista has a utility that will do this but see how you go with uninstalling Skype first.

[NYKrumrie]

Really you think Skype might be the problem.?! I'll uninstall and see what happens. I order more RAM too. I kinda need to use SKYPE for work. Can I reinstall it or should I download it from a site you recommend. What would you recommend for someone who HAS to use SKYPE? If this works you will be a life saver. These crashes are driving me crazy! Thanks a Million!

[AnnMarie]

Really you think Skype might be the problem.?!

Yes there is a strong possibility. We will know for certain once you have uninstalled it.

Can I reinstall it

You can try. Why dont we wait and see if it is the culprit?

or should I download it from a site you recommend. What would you recommend for someone who HAS to use SKYPE?

I dont use this software at all NYKrumrie so I really wouldnt know. I suggest that you ask for recommendations in the Applications Forum if it does prove to be the cause of your problems.

[NYKrumrie]

Hi AnnMarie!
I tried to uninstall Skype & it wouldn't let me!! So I tried from SAFE Mode still wouldn't let me. Now I get error windows when I boot up.

It says they couldn't Run/ load these two files
C:\user\name\AppData\Local\Temp\dshmyjee.dll
C:\user\name\AppData\Local\Temp\jkhhf.dll

Now My Explorer has Disappeared!!!
I posted a tread about it too.
Thanks so much for all you help!

[AnnMarie]

I dont believe the two issues are related NYKrumrie. The below files are Vundo, a particularly nasty form of malware:

C:\user\name\AppData\Local\Temp\dshmyjee.dll
C:\user\name\AppData\Local\Temp\jkhhf.dll

It sounds to me as if your antivirus program has scanned and removed the files. I'll look at your other thread.

[NYKrumrie]

If they are malware & the AV took them out, why am I getting an error window like the system is looking for those files. Are the error windows just a mistake. If so how can I stop them from popping up? You are the best! Thanks for being so helpful to me. All these problems are on my biz computer so this is very bad. Thanks a million!

[AnnMarie]

If they are malware & the AV took them out, why am I getting an error window like the system is looking for those files.

Because the registry entries are still present. Let's continue the malware discussion in your other topic.