rpc stub

jaws 2 · #1 May 17th, 2003, 09:10 PM

please help when i try to print anything i get a message saying incompatible version of the rpc stub can anyone tell me what this means also my browser shuts down a lot saying an unknown errror has been caused your browser will now close.

eagle · #2 May 18th, 2003, 12:13 AM

Hello, here is some info on what you are asking about http://dictionary.directhit.com/dict...ocedure%20call

**AnnMarie** · #3 May 18th, 2003, 02:29 AM

Hi jaws 2 - I dont know if you were able to find a solution in the links that eagle provided or not but if you are still having this problem, try this, download mcrepair.exe from here. Close IE, run mcrepair.exe and reboot afterwards.

(When you run this executable, it asks you whether you wish to overwrite newer files, make sure to click YES for each file.)

Let us know how you get on. This might help with your browser problems too but it would probably be a good idea if we had a look at your startups. Go here and download and run Startup List. It will generate a log file. Copy the log and paste it back into this thread.

jaws 2 · #4 May 18th, 2003, 08:34 AM

StartupList report, 18/05/2003, 07:31:01
StartupList version: 1.52
Started from : C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\2R4TABIJ\STARTUPLIST[1]\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\DELAYRUN.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\2R4TABIJ\STARTUPLIST[1]\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
HPScanPatch = C:\WINDOWS\SYSTEM\HPScanFix.exe
hpsysdrv = c:\windows\system\hpsysdrv.exe
Delay = C:\WINDOWS\delayrun.exe
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
DXM6Patch_981116 = C:\WINDOWS\p_981116.exe /Q:A
LVComs = C:\WINDOWS\SYSTEM\LVComS.exe
LoadQM = loadqm.exe
LIU = C:\PROGRAM FILES\LOGITECH\QUICKCAM\RUBICON.EXE
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
TrueVector = C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
msnmsgr = "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 17/5/2003, 20:40:42)

[Rename]
NUL=c:\windows\cookies\janet new@www.intelli-tracker[1].txt
NUL=c:\windows\cookies\janet new@bluestreak[1].txt
NUL=c:\windows\cookies\janet new@doubleclick[1].txt
NUL=c:\windows\cookies\janet new@www.qksrv[1].txt
NUL=c:\windows\cookies\janet new@atdmt[1].txt

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------

Enumerating Browser Helper Objects:

(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
MediaLoads Enhanced - C:\PROGRAM FILES\MEDIALOADS ENHANCED\ME1.DLL - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.co...590.2065740741

[{4855C21B-E452-4661-A702-ED3493CE74DF}]
CODEBASE = http://sp.ask.com/docs/toolbar/download/AskBar-inst.cab

[OPUCatalog Class]
InProcServer32 = C:\WINDOWS\SYSTEM\OPUC.DLL
CODEBASE = http://office.microsoft.com/productu...ntent/opuc.cab

[MiniBugTransporterX Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MINIBU~1.DLL
CODEBASE = http://download.weatherbug.com/minib...b?rand=2003526

[sys Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL
CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

[Ctrl_ibi Control 1.3]
InProcServer32 = C:\WINDOWS\DOWNLO~1\IBI-XS.OCX
CODEBASE = http://software.ibi-tec.net/ibi-xs.ocx

[MSN Chat Control 4.5]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNCHAT45.OCX
CODEBASE = http://fdl.msn.com/public/chat/msnchat45.cab

[QDiagHUpdateObj Class]
InProcServer32 = C:\WINDOWS\SYSTEM\QDIAGH.OCX
CODEBASE = http://h30043.www3.hp.com/dj/qdiagh.cab?303

[AV Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PAV.DLL
CODEBASE = http://www.pcpitstop.com/antivirus/PCPAV.CAB

[mhLabel Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MHLBL.DLL
CODEBASE = http://www.pcpitstop.com/mhLbl.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
UPnPMonitor: C:\WINDOWS\SYSTEM\UPNPUI.DLL
AUHook: C:\WINDOWS\SYSTEM\AUHOOK.DLL

--------------------------------------------------
End of report, 7,525 bytes
Report generated in 1.069 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

**AnnMarie** · #5 May 18th, 2003, 09:05 AM

Hi again jaws 2 - you have a BHO installed by MediaLoads (a known parasite) that may well be causing your problems with IE. Go here and download and install BHO Demon and use it to disable the below BHO:

MediaLoads Enhanced - C:\PROGRAM FILES\MEDIALOADS ENHANCED\ME1.DLL - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E}

Next, open your browser and go to Tools > Internet Options and click on the General Tab. Click on Settings (next to Temporary Internet Files) and then click on View Objects. Rightclick on each and choose Properties. If there is anything there that you dont know what it is (microsoft, apple, macromedia etc are OK) or where it came from,delete it. If there are any damaged controls there, delete those also.

I see that you have no antivirus software installed. It would be a good idea to run an online antivirus scan as well. You can do this here. If you get a clean bill of health, why not install Grisoft AVG. It's freeware.

Are you still getting the "incompatible version of the rpc stub" error message after running msrepair.exe? Also let us know if IE still crashes after your have disabled the BHO etc.

jaws 2 · #6 May 18th, 2003, 09:19 AM

thanks for all the helpfull tips im not getting the rpc message anymore still cant print and when i try to i get this message explorer has caused an error in comdlg 32.dll i will try all the advice i have been given and get back to you all thanks very much.

**AnnMarie** · #7 May 18th, 2003, 09:33 AM

You are very welcome jaws 2. If you get a clean bill of health from Housecall, could you please post the make and model of your printer. Also, how long have you had the problem and did it co-incide with the installation of any hardware or software.

jaws 2 · #8 May 18th, 2003, 10:30 AM

the make and model of my prrinter is hewlett packard deskjet 840c. ok i didnt get a clean bill of help it found 32 infected files ive removed some but i have 4 left which i cant remove restore\temp\a0095197.cpy the virus is win32/hantaner

jaws 2 · #9 May 18th, 2003, 10:49 AM

now when i go to print a page i get message comdlg32.dll error any ideas

**AnnMarie** · #10 May 18th, 2003, 10:50 AM

That's OK Jaws 2. It's not really a big problem, the virus has been backed up in your System Restore folder. Follow the instructions here to get rid of the infected files.

Once you have cleaned your system and installed AVG, try printing again and see if you still have a problem.

**AnnMarie** · #11 May 18th, 2003, 11:12 AM

Quote:

now when i go to print a page i get message comdlg32.dll error any ideas

Try uninstalling your printer, rebooting and then reinstalling it. Let us know if this helps.

jaws 2 · #12 May 18th, 2003, 11:39 AM

thank you thank you annmarie it worked all viruses gone im printing again thank you very much

jaws 2 · #13 May 18th, 2003, 11:41 AM

annmarie one thing more my system restore has now disappeared from my system ive searched for it but its gone should that have happened

**AnnMarie** · #14 May 18th, 2003, 11:46 AM

After you disabled System Restore and rebooted, did you re-enable it again? Have a look in the link I posted for instructions.

jaws 2 · #15 May 18th, 2003, 11:59 AM

yes i did it was when i disabled it rebooted and re-enabled it it went walkies. think my printer is going to burn out ive got weeks worth of printing to do poor thing.hahaha thanks again for your help.