Backup Failure

[Hybridtheory1975]

Hi

I back up my (c) drive onto my (d) drive. It won't backup any longer. I get the following message if I try to manually do the backup. A shadow copy could not be created for the following reason. The shadow copy provider had an unexpected error while trying to process the specified operation.
(0x8004230F) Anybody out there able to help me? Any advice is much appreciated.

Many Thanks

[AnnMarie]

Hi Barry, have you rebooted your computer recently? If not give it a try and let us know if this helped.

[Hybridtheory1975]

Hi

When u say reboot, do u mean format my pc?

Thx

[AnnMarie]

Eeek no. :D Sorry Barry, I just mean shut down Vista and restart it. I shouldnt use lingo but it's hard to get out of the habit.

[Hybridtheory1975]

Hi

I've restarted the pc but backup still failed. I got the following message. An error occurred. The following information might help resolve the error: If an MM error is returned which is not defined in the standard FsRtl filter, it is converted to one of the following errors which is guaranteed to be in the filter. In this case information is lost, however, the filter handles the exception. (0xC00000EA) Does this make any sense to u?

Thx

[AnnMarie]

Maybe, try disabling your AntiVirus and see if it makes any difference. You should be able to do this from the Icon in the lower righthand corner of your screen.

[Hybridtheory1975]

Hi

I've tried disabling my anti virus, still have the same problem. Any other ideas?

Thx

[AnnMarie]

Barry, I am fairly sure the problem is caused by Kaspersky. Try uninstalling Kaspersky, reboot and see if you can do a backup now. See below from the Technet blog.


File Backup



File Backup fails with the following error:



An error occurred. The following information might help you resolve the error: If an MM error is returned which is not defined in the standard FsRtl filter, it is converted to one of the following errors which is guaranteed to be in the filter. In this case information is lose, however, the filter correctly handles the exception. (0xC00000EA.)



This error occurred on computers running eTrust antivirus software. Excluding zip files from being scanned or disabling eTrust solves the problem. Contact CA, the antivirus vendor, for an updated version.



(A customer reported the same error using Kaspersky Internet Security 7 and he states that disabling this AV software also fixed the the problem.)

http://blogs.technet.com/filecab/archive/2008/03/12/common-causes-and-solutions-to-backup-system-restore-and-complete-pc-backup-problems-updated.aspx

[Hybridtheory1975]

Hi

I was able to resolve the problem by taking the following advice on another forum I use.

It looks like the service has been stopped.

1. Open start menu
2. Type Services.msc and hit enter
3. Locate "Volume Shadow Copy" (VSS)
4. On the left hand side select Start
5. Locate "MS Software Shadow Copy Provider" (SWPRV)
6. On the left hand side select Start
7. Reboot and try backing up again


Many Thanks

[AnnMarie]

That's good news and thanks for posting the fix Barry. :)