IE-6 Print problem

[twiggy]

When trying to print from IE-6 browser I get script error message "Incompatible version of RPC stub" and it won't print. I can print using Opera browser. Any help would be appreciated.

[GretaP]

The error message is probably due to an incompatible version of Oleaut32.dll file having been installed when you updated to IE6. D/load and run mcrepair.exe (http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe) and see if that solves the problem.

[twiggy]

I did that and still have same problem, won't print. any more ideas? Thanks

[AnnMarie]

Try uninstalling and reinstalling your printer and see if that helps.

[twiggy]

I have already tried that, it will print using Opera browser but not I-E. When using I-E browser and try to print I get a script error message "incompatible version of RPC stub" and it won't print. The printer works fine except in I-E6.

[AnnMarie]

Hi twiggy - jaws 2 had a very similar problem here (http://www.cybertechhelp.com/forums/showthread.php?s=&threadid=17706&highlight=incompatible+version). Once we got rid of the virus and spyware on his/her PC, uninstalling and reinstalling the printer fixed the problem.

Try an online scan first here (http://housecall.trendmicro.com/). If your PC is clean, go here (http://www.cybertechhelp.com/html/downloads/download.php/id/37) and download and run Startup List. It will generate a log file. Copy the log and paste it back into this thread.

[twiggy]

Here is startup log

StartupList report, 05/23/2003, 11:04:30 PM
StartupList version: 1.52
Started from : C:\WINDOWS\DESKTOP\DOWNLOAD\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NORTON PERSONAL FIREWALL\NISSERV.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NORTON PERSONAL FIREWALL\NISUM.EXE
C:\PROGRAM FILES\NORTON PERSONAL FIREWALL\SYMPROXYSVC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\PROGRAM FILES\MEDIASCAPE\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NORTON PERSONAL FIREWALL\IAMAPP.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\PROGRAM FILES\MEDIASCAPE\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\ANALOGX\COOKIEWALL\COOKIE.EXE
C:\PROGRA~1\MEDIAS~1\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\DESKTOP\DOWNLOAD\STARTUPLIST.EXE
C:\PROGRAM FILES\NORTON PERSONAL FIREWALL\ATRACK.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
EPSON Background Monitor.lnk = C:\ESM2\Stms.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SystemTray = SysTray.Exe
ScanRegistry = c:\windows\scanregw.exe /autorun
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
hpsysdrv = c:\windows\system\hpsysdrv.exe
RegShave = C:\Progra~1\REGSHAVE\REGSHAVE.EXE /autorun
Keyboard Manager = C:\Program Files\Mediascape\One-touch Multimedia Keyboard\KeybdMgr.exe
iamapp = c:\Program Files\Norton Personal Firewall\IAMAPP.EXE
POINTER = C:\Program Files\Microsoft Hardware\Mouse\point32.exe
CookieWall = C:\PROGRAM FILES\ANALOGX\COOKIEWALL\COOKIE.EXE
ccApp = "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy = "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
NPROTECT = c:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
QD FastAndSafe =

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

nisserv = c:\Program Files\Norton Personal Firewall\NISSERV.EXE
Hidserv = Hidserv.exe run
ccEvtMgr = "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
CSINJECT.EXE = c:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
NPROTECT = c:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
SymTray - Norton SystemWorks = c:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 23/5/2003, 10:51:44)

[Rename]
NUL=C:\WINDOWS\SYSTEM\OLEAUT32.DLL
C:\WINDOWS\SYSTEM\OLEAUT32.DLL=C:\WINDOWS\SYSTEM\S ET32B1.TMP

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

if exist C:\WININST0.400\SuWarn.Bat call C:\WININST0.400\SuWarn.Bat
if exist C:\WININST0.400\SuWarn.Bat del C:\WININST0.400\SuWarn.Bat
SET CLASSPATH=C:\Program Files\PhotoDeluxe 2.0\AdobeConnectables
path c:\windows;c:\windows\COMMAND
SET BLASTER=A220 I7 D1 T2
SET SNDSCAPE=C:\WINDOWS
SET SNDSCAPE=C:\WINDOWS

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - (no file) - {004A5840-FF59-11d2-B50D-0090271D3FD4}
NAV Helper - c:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Symantec NetDetect.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job
Norton SystemWorks One Button Checkup.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[WURedirInfoB Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUREDIRB.DLL
CODEBASE = http://windowsupdate.microsoft.com/x86/w98/en/Ie4/actsetup.cab

[CV3 Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
CODEBASE = http://windowsupdate.microsoft.com/R1062/V31Controls/x86/w98/en/actsetup.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[MS Investor Ticker]
InProcServer32 = C:\WINDOWS\DOWNLO~1\TICKER7.OCX
CODEBASE = http://fdl.msn.com/public/investor/v7/ticker.cab

[ExteriorSurround Object]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\OUTSIDE.OCX
CODEBASE = http://carpoint.msn.com/Components/Ocx/Exterior/Outside.cab

[CarPoint Auto-Pricer Control]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\AUTOPRICER.OCX
CODEBASE = http://carpoint.msn.com/components/ocx/autopricer/autopricer.cab

[MS Investor Ticker]
InProcServer32 = C:\WINDOWS\DOWNLO~1\CONFLICT.1\TICKER9.OCX
CODEBASE = http://fdl.msn.com/public/investor/v9.5/ticker.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\RUFSI.DLL
CODEBASE = http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab

[SurroundVideoCtrl Object]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\MSSURVID.OCX
CODEBASE = http://carpoint.msn.com/Components/Ocx/SurVid/MSSurVid.cab

[WUCorpSuppControl Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUCORPCT.DLL
CODEBASE = http://corporate.windowsupdate.microsoft.com/en/wucorpct.CAB

[RdxIE Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RDXIE.DLL
CODEBASE = http://207.188.7.150/08394b68b6f14c971000/netzip/RdxIE.cab

[iPIX ActiveX Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\IPIXX.OCX
CODEBASE = http://www.ipix.com/viewers/ipixx.cab

[MSN Money Ticker]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\TICKER10.OCX
CODEBASE = http://fdl.msn.com/public/investor/v11/ticker.cab

[MSN Chat Control 4.2]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSNCHAT42.OCX
CODEBASE = http://fdl.msn.com/public/chat/msnchat42.cab

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37602.6784027778

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL

--------------------------------------------------
End of report, 8,296 bytes
Report generated in 0.814 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[TonyKlein]

This is a recent, but very common issue, first brought to light by Henri Leboeuf:

It often results from installing the latest version of Windows Script Host 5.6 (dated 4/23/03).
This latest build has a serious bug in the file dispex.dll which breaks PrintPreview, Find, and WindowsUpdates in Internet Explorer.

If you have already installed this new build, you need to replace the system file dispex.dll with the previous version.

Try this one: http://gamescheatscodes.com/dllaj/DISPEX.DLL

You may have to do that in Safe Mode or in MS-DOS

Cheers,

[AnnMarie]

Your startups are fine twiggy. It looks as though TonyKlein has identified your problem though. Let us know how you get on.

Thanks for that information Tony :D

[twiggy]

Thanks, that sounds like it will solve my problem. How do I install the file after downloading it? Can you give me step by step directions? I would appreciate it.

[GretaP]

D/load the file to Desktop. Restart your computer, holding down the Ctrl key when it restarts in order to invoke the Windows 98 Startup Menu. Cursor down to Command Prompt Only and hit ENTER. At the C: prompt, key in this command:

copy C:\Windows\Desktop\DISPEX.DLL C:\Windows\System\DISPEX.DLL

you'll be prompted as to whether you want to overwrite the existing file.....key in Y in order to overwrite it.

Press Ctrl-Alt-Del to restart your computer.

[twiggy]

Thank you it worked, I really appreciate all time and effort all of you put forth helping me to resolve this.

[GretaP]

You're very welcome, twiggy :D
Glad it worked for you!

[AnnMarie]

That's great news twiggy :D Thank you for taking the time to update us.