popup making me nuts!!!!!

[perplexed]

I have been getting this popup (says save) advertisment about a week now and it is making me nuts, it sounds like something is running in background each time I log on.

I had a popup killer but took it off awhile back for some reason.

Is there something free and safe and I don't want the icon in my systems tray either as it uses my resorces up.
Can someone suggest something easy and yet effective.
Thanks!

[tb525]

Download 'HijackThis!'.
http://www.spywareinfo.com/files/hijackthis.zip

Unzip and double click HijackThis.exe, and hit "Scan".

When the scan is finished, click "Save Log" and copy and paste it in a reply.

[perplexed]

Thanks,
When I click save it says action cancelled, will it still download correctly?
Thanks so much!

[tb525]

Right click on the link and click 'Save target as'.

[perplexed]

Thanks, can you explain why I had to pick Save target as???

Here is the list and thanks again

Logfile of HijackThis v1.94.0
Scan saved at 10:50:38 AM, on 5/25/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.websearch.com/ie.aspx
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://go.compuserve.com/livehelp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.yahoo.com/ext/hp/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant=http://www.websearch.com/ie.aspx
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page=c:\windows\SYSTEM\blank.htm
O2 - BHO: (no name) - {00000000-623A-11D4-BCDB-005004131771} - C:\WINDOWS\SYSTEM\VGIEHELPER1-2-0-18.DLL (disabled by BHODemon)
O2 - BHO: (no name) - {1678F7E1-C422-11D0-AD7D-00400515CAAA} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\SYSTEM\BTIEIN.DLL
O2 - BHO: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\BTLINK.DLL
O2 - BHO: (no name) - {00000580-C637-11D5-831C-00105AD6ACF0} - C:\WINDOWS\MSVIEW.DLL
O2 - BHO: (no name) - {0A5CF411-F0BF-4AF8-A2A4-8233F3109BED} - C:\PROGRA~1\SEARCH~1\STOOLBAR.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Search Toolbar - {6A85D97D-665D-4825-8341-9501AD9F56A3} - C:\PROGRA~1\SEARCH~1\STOOLBAR.DLL
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q
O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {73020B72-CDD6-4F80-8098-1B2ECD9CA4CA} (HearMe VoiceCREATOR) - http://vp.hearme.com/products/vp/embedded/plugins/evp.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {F72A7B0E-0DD8-11D1-BD6E-00AA00B92AF1} (IE Active Setup Control) - http://www.microsoft.com/windows/ie/ie40/download/cdf/setupctl.cab
O16 - DPF: {AEAD8593-667F-11D3-82FA-005004185BB3} (Servicesoft VoiceControl) - http://12.18.140.235/java/nm.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2002082001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {A28DAC07-0D34-4A90-A0E6-CEE27208C86D} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://cs6.chat.yahoo.com/v43/yacscom.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {1DEFB8C0-22A7-4E58-B735-43A169CDA2AB} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security2.norton.com/SSC/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37610.7924421296
O16 - DPF: {50F65670-1729-11D2-A51F-0020AFE5D502} (ForumChat) - http://objects.compuserve.com/chat/RTCChat.cab
O16 - DPF: {26E8361F-BCE7-4F75-A347-98C88B418322} - http://dst.trafficsyndicate.com/Dnl/T_50010/btiein.cab
O16 - DPF: {FC327B3F-377B-4CB7-8B61-27CD69816BC3} - http://www.clock-sync.com/ClockSyncAutoSYNC0013.cab

[tb525]

Close all browser windows, Run HijackThis again and have it fix the following:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.websearch.com/ie.aspx
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant=http://www.websearch.com/ie.aspx
O2 - BHO: (no name) - {1678F7E1-C422-11D0-AD7D-00400515CAAA} - (no file)
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\SYSTEM\BTIEIN.DLL
O2 - BHO: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\BTLINK.DLL
O2 - BHO: (no name) - {00000580-C637-11D5-831C-00105AD6ACF0} - C:\WINDOWS\MSVIEW.DLL
O2 - BHO: (no name) - {0A5CF411-F0BF-4AF8-A2A4-8233F3109BED} - C:\PROGRA~1\SEARCH~1\STOOLBAR.DLL
O3 - Toolbar: &Search Toolbar - {6A85D97D-665D-4825-8341-9501AD9F56A3} - C:\PROGRA~1\SEARCH~1\STOOLBAR.DLL
O4 - HKLM\..\Run: [WhenUSave] C:\Program Files\Save\Save.exe
O16 - DPF: {26E8361F-BCE7-4F75-A347-98C88B418322} - http://dst.trafficsyndicate.com/Dnl/T_50010/btiein.cab

Then download and run Spybot-S&D.

Download Spybot - Search & Destroy from here
http://www.lurkhere.com/~nicefiles/index.html


After installing, launch Spybot from the Desktop Icon (Easy Mode),click on the Search For Updates button, search for and install all updates.

Now click on the Check for Problems button and the scan will start. Any Red entries indicate spyware problems that should be fixed to avoid security and/or privacy problems. This is the only kind of problem that is preselected to be fixed. If, after running the scan, Spybot displays red entries, click on the Fix Selected Problems button.

Now click on the Immunize button to protect your PC from known pests and exit.

If you have chosen to install an icon in your Quick Launch bar, Spybot will launch in Advanced Mode. I do not recommend this option for first time users of Spybot.

NOTE: SSD will sometimes not be able to remove all active components in the first 'run'. In that case you will get a dialog asking you to run SSD at next start. Click yes and reboot.
SSD will activate before the system puts these components 'in use', and it will then be able to 'fix' the rest.

Thanks, can you explain why I had to pick Save target as???

??? Windows hic-cup!

[perplexed]

I am still getting that popup, I tried going into programs to uninstall and its not there, it says I downloaded somthing and unless I get rid of it the ad comes with it, I have no idea what I downloaded it does not say. How do I stop this????


This offer is brought to you by SAVE!, which alerts you to offers and services right when they are most relevant to you. SAVE! offers include instant coupons at popular shopping sites, price comparisons, travel savings and many other services. SAVE! supports many popular free downloads, and use of SAVE! is required to continue to use these pieces of software for free. To see the list of SAVE! supported software that you use, click here SAVE! collects no personal information or browsing history – your privacy is 100% protected. The offers shown to you by SAVE! are powered by WhenU.com and affiliated only with WhenU.com and not with any other web site that you may be visiting. For more about SAVE!, click here or contact us.
Close Window

Thanks

[tb525]

Hi perplexed, Are you using any of the P2P programs like Bearshare?
After doing some research, Save was installed with ClockSync. Go to Add/Remove programs and uninstall it and then run Spybot again.

[perplexed]

Thanks that seemed to be it as it was listed and I uninstalled it lol lol, do I need to go to start, find and look for any files that make have come with that clocksync thingy and delete them too?? I want that thing gone!!!! LOL LOL LOL LOL

What exactly was it and how do I not do that again?????

THanks soooooooooooo much and have a great holiday, you are appreciated!

[tb525]

After you run Spybot, run HijackThis and post the results. We'll see if it is gone...

What exactly was it and how do I not do that again?????


This is it: http://www.doxdesk.com/parasite/SaveNow.html

The Db and WUInst variants are also installed by drive-by-download in pop-ups, often coupled with 'ClockSync' or 'WeatherCast'

Check your Internet Explorer security settings. Make sure 'Enable Install On Demand (Internet Explorer)' is unchecked in Tools > Internet Options > Advanced.
Also Tools > Internet Options > Security.
Set it as Custom level with thw following:

Download signed ActveX controls Prompt
Download unsigned ActiveX controls Disabled
Initialize and script ActiveX controls not marked as safe Disabled
The other two can be enabled.

[perplexed]

Thanks so much, you really helped me out with this, here is the log and I do thank you.

Logfile of HijackThis v1.94.0
Scan saved at 8:20:57 AM, on 5/26/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://go.compuserve.com/livehelp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.yahoo.com/ext/hp/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant=http://www.websearch.com/ie.aspx
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page=c:\windows\SYSTEM\blank.htm
O2 - BHO: (no name) - {00000000-623A-11D4-BCDB-005004131771} - C:\WINDOWS\SYSTEM\VGIEHELPER1-2-0-18.DLL (disabled by BHODemon)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\DEFALERT.EXE
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE
O8 - Extra context menu item: Add to filterlist (WebWasher) - http://-Web.Washer-/ie_add
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {73020B72-CDD6-4F80-8098-1B2ECD9CA4CA} (HearMe VoiceCREATOR) - http://vp.hearme.com/products/vp/embedded/plugins/evp.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {F72A7B0E-0DD8-11D1-BD6E-00AA00B92AF1} (IE Active Setup Control) - http://www.microsoft.com/windows/ie/ie40/download/cdf/setupctl.cab
O16 - DPF: {AEAD8593-667F-11D3-82FA-005004185BB3} (Servicesoft VoiceControl) - http://12.18.140.235/java/nm.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2002082001/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {A28DAC07-0D34-4A90-A0E6-CEE27208C86D} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://cs6.chat.yahoo.com/v43/yacscom.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {1DEFB8C0-22A7-4E58-B735-43A169CDA2AB} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security2.norton.com/SSC/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37610.7924421296
O16 - DPF: {50F65670-1729-11D2-A51F-0020AFE5D502} (ForumChat) - http://objects.compuserve.com/chat/RTCChat.cab

[tb525]

Your Welcome! :D Everything looks OK, all components have been removed..

[perplexed]

Once more I do thank you so much!!! This is a great forum with good people who give so much to help us learn our computers. I really thank you for your help, have a great holiday!