Having trouble installing AVG Free 8.0

[kiwifella]

Hi,

Just after some help with installing AVG Free 8.0 build 100 (4/23/2008).

Have uninstalled AVG Free 7.5 but when I run the install for version 8.0 I get the following message:

+++++++++++++++++++++++++++
AVG Free 8.0 build 100 (4/23/2008)

Conflicting anti-spyware product detected.

Setup has detected ewido anti-spyware or ewido anti-malware installed on your computer. Anti-spyware protection is now included in AVG. In order to proceed with installation you will have to uninstall the previous anti-spyware product first.
+++++++++++++++++++++++++++

I have uninstalled the AVG anti-spyware programme and everything I could find relating to ewido, but still get to the same message when I try to install AVG Free 8.0.

Can someone please help me with trying to locate the ewido anti-spyware or ewido anti-malware that is still being detected.

Not sure it it helps but have attched a HJT log just in case.

Thanks very much.

Kiwifella

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:28:35 AM, on 10/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\WINDOWS\arservice.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\HP\KBD\KBD.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\avg_free_stf_en_8_100a1295.exe
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\RarSFX2\avgsetu p.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ION&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.anz.com/nz/default.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\s wg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [HPHUPD08] c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl05a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-1801460368-2816751620-3185048523-1009\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-1801460368-2816751620-3185048523-1009\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe (User '?')
O4 - HKUS\S-1-5-21-1801460368-2816751620-3185048523-1011\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-1801460368-2816751620-3185048523-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Administrator')
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'Default user')
O4 - S-1-5-18 Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: {0B79F48A-E8D6-11DB-9283-E25056D89593} (F-Secure Online Scanner 3.1) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{CF7995C7-F1FA-4C1A-A850-6452DAA93671}: NameServer = 203.96.152.4,203.96.152.12
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

--
End of file - 10313 bytes

[AnnMarie]

Hi kiwifella. I checked your log. There are no Ewido or AVG AntiSpyware startups in the log.

Go to Start > Run and type:

cmd.exe

and click ok. Copy and paste the following command in the Code box after the prompt and hit Enter:

reg query "HKLM\Software" > C:\look.txt & start notepad c:\look.txt

Your registry will be scanned and when finished, Notepad will pop up with some information. Copy and paste it in this thread.

[kiwifella]

Thanks AnnMarie,

Details copied as requested.


! REG.EXE VERSION 3.0

HKEY_LOCAL_MACHINE\Software
<NO NAME> REG_SZ

HKEY_LOCAL_MACHINE\Software\Adobe

HKEY_LOCAL_MACHINE\Software\Agere

HKEY_LOCAL_MACHINE\Software\Apple

HKEY_LOCAL_MACHINE\Software\Apple Computer, Inc.

HKEY_LOCAL_MACHINE\Software\AVS4YOU

HKEY_LOCAL_MACHINE\Software\BackWeb

HKEY_LOCAL_MACHINE\Software\BitTorrent

HKEY_LOCAL_MACHINE\Software\Brother

HKEY_LOCAL_MACHINE\Software\C07ft5Y

HKEY_LOCAL_MACHINE\Software\CallingID

HKEY_LOCAL_MACHINE\Software\Canon

HKEY_LOCAL_MACHINE\Software\CDDB

HKEY_LOCAL_MACHINE\Software\CEC

HKEY_LOCAL_MACHINE\Software\Chicony.

HKEY_LOCAL_MACHINE\Software\Classes

HKEY_LOCAL_MACHINE\Software\Clients

HKEY_LOCAL_MACHINE\Software\ContentWatch

HKEY_LOCAL_MACHINE\Software\CoreSecurity

HKEY_LOCAL_MACHINE\Software\CyberLink

HKEY_LOCAL_MACHINE\Software\Cygnus Solutions

HKEY_LOCAL_MACHINE\Software\Debug

HKEY_LOCAL_MACHINE\Software\DeskShare

HKEY_LOCAL_MACHINE\Software\Digital River

HKEY_LOCAL_MACHINE\Software\DIOC

HKEY_LOCAL_MACHINE\Software\DivXNetworks

HKEY_LOCAL_MACHINE\Software\DVDFab

HKEY_LOCAL_MACHINE\Software\ewido anti-spyware

HKEY_LOCAL_MACHINE\Software\FunPause

HKEY_LOCAL_MACHINE\Software\GameHouse

HKEY_LOCAL_MACHINE\Software\Gemplus

HKEY_LOCAL_MACHINE\Software\Google

HKEY_LOCAL_MACHINE\Software\GRANDTEC

HKEY_LOCAL_MACHINE\Software\Hewlett-Packard

HKEY_LOCAL_MACHINE\Software\HP

HKEY_LOCAL_MACHINE\Software\HPQ

HKEY_LOCAL_MACHINE\Software\Hxernlhs

HKEY_LOCAL_MACHINE\Software\ICE

HKEY_LOCAL_MACHINE\Software\InstallShield

HKEY_LOCAL_MACHINE\Software\InstallShieldPendingOp eration

HKEY_LOCAL_MACHINE\Software\Intel

HKEY_LOCAL_MACHINE\Software\JavaSoft

HKEY_LOCAL_MACHINE\Software\JVC

HKEY_LOCAL_MACHINE\Software\knight

HKEY_LOCAL_MACHINE\Software\L&H

HKEY_LOCAL_MACHINE\Software\LEAD Technologies, Inc.

HKEY_LOCAL_MACHINE\Software\LG Software Innovations

HKEY_LOCAL_MACHINE\Software\Licenses

HKEY_LOCAL_MACHINE\Software\LightScribe

HKEY_LOCAL_MACHINE\Software\LimeWire

HKEY_LOCAL_MACHINE\Software\Macromedia

HKEY_LOCAL_MACHINE\Software\Magnet

HKEY_LOCAL_MACHINE\Software\Microsoft

HKEY_LOCAL_MACHINE\Software\MicroVision

HKEY_LOCAL_MACHINE\Software\MOVAVI

HKEY_LOCAL_MACHINE\Software\Mozilla

HKEY_LOCAL_MACHINE\Software\mozilla.org

HKEY_LOCAL_MACHINE\Software\MozillaPlugins

HKEY_LOCAL_MACHINE\Software\muvee Technologies

HKEY_LOCAL_MACHINE\Software\Nokia

HKEY_LOCAL_MACHINE\Software\NVIDIA Corporation

HKEY_LOCAL_MACHINE\Software\ODBC

HKEY_LOCAL_MACHINE\Software\Panda Software

HKEY_LOCAL_MACHINE\Software\PC-Doctor

HKEY_LOCAL_MACHINE\Software\PCSuite

HKEY_LOCAL_MACHINE\Software\Playtonium

HKEY_LOCAL_MACHINE\Software\Policies

HKEY_LOCAL_MACHINE\Software\PopCap

HKEY_LOCAL_MACHINE\Software\Program Groups

HKEY_LOCAL_MACHINE\Software\Python

HKEY_LOCAL_MACHINE\Software\RealNetworks

HKEY_LOCAL_MACHINE\Software\Realtek

HKEY_LOCAL_MACHINE\Software\Redemption

HKEY_LOCAL_MACHINE\Software\Reflexive Entertainment

HKEY_LOCAL_MACHINE\Software\RegisteredApplications

HKEY_LOCAL_MACHINE\Software\RichFX

HKEY_LOCAL_MACHINE\Software\S3R521

HKEY_LOCAL_MACHINE\Software\ScanSoft

HKEY_LOCAL_MACHINE\Software\Schlumberger

HKEY_LOCAL_MACHINE\Software\Secure

HKEY_LOCAL_MACHINE\Software\Skype

HKEY_LOCAL_MACHINE\Software\Soeperman Enterprises Ltd.

HKEY_LOCAL_MACHINE\Software\Softland

HKEY_LOCAL_MACHINE\Software\Sonic

HKEY_LOCAL_MACHINE\Software\swearware

HKEY_LOCAL_MACHINE\Software\Symantec

HKEY_LOCAL_MACHINE\Software\TelSignal

HKEY_LOCAL_MACHINE\Software\The Silicon Realms Toolworks

HKEY_LOCAL_MACHINE\Software\TrendMicro

HKEY_LOCAL_MACHINE\Software\Trymedia Systems

HKEY_LOCAL_MACHINE\Software\Ulead Systems

HKEY_LOCAL_MACHINE\Software\USB2.0 Video/TV Capture

HKEY_LOCAL_MACHINE\Software\Victor Company of Japan, Ltd.

HKEY_LOCAL_MACHINE\Software\VideoLAN

HKEY_LOCAL_MACHINE\Software\Visioneer

HKEY_LOCAL_MACHINE\Software\VSO

HKEY_LOCAL_MACHINE\Software\Web

HKEY_LOCAL_MACHINE\Software\WebUpdate

HKEY_LOCAL_MACHINE\Software\Wilson WindowWare

HKEY_LOCAL_MACHINE\Software\Windows 3.1 Migration Status

HKEY_LOCAL_MACHINE\Software\WinLicense

HKEY_LOCAL_MACHINE\Software\Xing Technology Corp.

HKEY_LOCAL_MACHINE\Software\Zeon

[AnnMarie]

Yep, it's there.

Go to Start > Run again and type:

cmd.exe

and click ok. Copy and paste the following command in the Code box after the prompt and hit Enter.

reg delete "HKLM\Software\ewido anti-spyware"

You will get a message asking if you want to permanently delete the key. Type Y and hit Enter. You should get a message saying the operation was successful.

Reboot and try installing AVG 8 now.

[kiwifella]

That's done the trick AnnMarie, have managed to install AVG 8.

Thanks again for your help.

Have a great day.

Kiwifella

[AnnMarie]

Great and you are very welcome.