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  #1  
Old June 4th, 2003, 03:59 PM
Jade821 Jade821 is offline
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Angry Rogers@Home / Sympatico conflict
Hey everyone,

I am trying to install Sympatico's Access Manager for a user. I have already removed Rogers @Home from the Add/Remove Programs. When I run the Sympatico install, it detects Rogers @Home and complains of possible "incompatibility". When I choose to uninstall Rogers before continuing, nothing happens. I tried removing all registry keys associated with it but I still receive the same message.

Suggestions?
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Old June 5th, 2003, 09:11 AM
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AnnMarie AnnMarie is offline
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Hi Jade821 - full removal instructions near the bottom of this FAQ. There is also a removal tool. I searched the Rogers Help site and couldnt find it however you can download it from here.
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Old June 9th, 2003, 05:29 PM
Jade821 Jade821 is offline
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Unhappy Still Nothing...
Hey AnnMarie,

Thanks for the links. Unfortunately, it still did not clear the problem. Several users were using the laptop and it had several applications/settings installed that may have conflicted. It saved us more time by reimaging the computer than trying to troubleshoot, given our constraints.

Thanks again. :-S
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Old June 10th, 2003, 01:37 AM
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AnnMarie AnnMarie is offline
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I'm sorry that we were unable to resolve your problem. You are very welcome for the links Jade and thank you for updating us.
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