computer freezing

[perplexed]

I have an hp 3 year old desktop computer and all day off and on it has froze up off and on. I have to press ctrl alt & delete as thats all I can do to get off line. It won't let me do anything else.

Thanks!

[enat66]

Can you get into safe mode and not freeze it?

Safe mode directions here (http://www.cybertechhelp.com/html/tutorials/tutorial.php/id/24)

Also if you can keep the system stable long enough to download, run, and post it's log of this program in normal mode (I haven't tested it in safe mode): Startup List (http://www.cybertechhelp.com/html/downloads/download.php/id/37)

[perplexed]

Thanks, if I put it in safe mode how do I get back out of safe mode?

[enat66]

Simply rebooting should do it as long as you don't follow the directions to get back into safe mode.

[perplexed]

My computer did not freeze in safe mode.
Here is the start up list what do I do now? and thanks.

StartupList report, 7/18/03, 11:30:24 AM
StartupList version: 1.52
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\CALLWAVE\IAM.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\COMPUSERVE 2000A\WCS2000.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WUCRTUPD.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SystemTray = SysTray.Exe
ScanRegistry = c:\windows\scanregw.exe /autorun
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
ccApp = "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy = "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
NAV DefAlert = C:\PROGRA~1\NORTON~1\DEFALERT.EXE
CriticalUpdate = c:\windows\SYSTEM\wucrtupd.exe -startup

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

ccEvtMgr = "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 5/6/2003, 10:8:44)

[Rename]
NUL=C:\WINDOWS\SYSTEM\SHDOCVW.DLL
C:\WINDOWS\SYSTEM\SHDOCVW.DLL=C:\WINDOWS\SYSTEM\SE T82A5.TMP
NUL=C:\WINDOWS\SYSTEM\MSHTML.DLL
C:\WINDOWS\SYSTEM\MSHTML.DLL=C:\WINDOWS\SYSTEM\SET 82C0.TMP
NUL=C:\WINDOWS\SYSTEM\URLMON.DLL
C:\WINDOWS\SYSTEM\URLMON.DLL=C:\WINDOWS\SYSTEM\SET 82D2.TMP

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

c:\PROGRA~1\NORTON~1\NAVDX.EXE /startup
path C:\WINDOWS;C:\WINDOWS\COMMAND

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\SYSTEM\VGIEHELPER1-2-0-18.DLL (disabled by BHODemon) - {00000000-623A-11D4-BCDB-005004131771}
NAV Helper - c:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Symantec NetDetect.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[HearMe VoiceCREATOR]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\NPEVP.DLL
CODEBASE = http://vp.hearme.com/products/vp/embedded/plugins/evp.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\SHOCKWAVE 8\DOWNLOAD.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[ActiveCtl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\SETUPCTL.DLL
CODEBASE = http://www.microsoft.com/windows/ie/ie40/download/cdf/setupctl.cab
OSD = C:\WINDOWS\Downloaded Program Files\setupctl.osd

[Servicesoft VoiceControl]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\VOICECONTROL.DLL
CODEBASE = http://12.18.140.235/java/nm.cab

[CV3 Class]
InProcServer32 = C:\WINDOWS\SYSTEM\WUV3IS.DLL
CODEBASE = http://windowsupdate.microsoft.com/R1024/V31Controls/x86/w98/en/actsetup.cab

[InstallShield International Setup Player]
InProcServer32 = c:\WINDOWS\DOWNLO~1\ISETUPML.DLL
CODEBASE = http://ftp.hp.com/pub/automatic/player/isetupML.cab

[HouseCall Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX
CODEBASE = http://a840.g.akamai.net/7/840/537/2002082001/housecall.antivirus.com/housecall/xscan53.cab

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CWDL_DOWNLOAD.DLL
CODEBASE = http://www.callwave.com/include/cab/CWDL_DownLoad.cab

[Yahoo! Audio Conferencing]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YACSCOM.DLL
CODEBASE = http://cs6.chat.yahoo.com/v43/yacscom.cab

[QuickTime Object]
InProcServer32 = C:\WINDOWS\SYSTEM\QTPLUGIN.OCX
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[CWDL_DownLoadControl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\CWDL_DOWNLOAD.DLL
CODEBASE = http://www.callwave.com/include/cab/CWDL_DownLoad.CAB

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RUFSI.DLL
CODEBASE = http://security2.norton.com/SSC/SharedContent/sc/bin/cabsa.cab

[Symantec AntiVirus scanner]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\AVSNIFF.DLL
CODEBASE = http://security2.norton.com/SSC/SharedContent/vc/bin/AvSniff.cab

[ActiveDataObj Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\ACTIVEDATA.DLL
CODEBASE = https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37610.7924421296

[ForumChat]
InProcServer32 = C:\WINDOWS\SYSTEM\MSJAVA.DLL
CODEBASE = http://objects.compuserve.com/chat/RTCChat.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL

--------------------------------------------------
End of report, 7,476 bytes
Report generated in 1.343 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only