quick restore disc windows Me

[dmc]

I was told by Compaq to do a quick restore disk Windows Me, My computer keeps freezing up. We have worked through all the possible problems, with only 1 or 2 posibilites left. One quick restore, or two my cdr needs replaced. Can you please tell me what program I should download to do a quick restore for windows Me.
Thanks Dmc

[GretaP]

I believe that the Quick Restore is a CD that is supplied by Compaq. Here are the instructions that they have for using Quick Restore with systems that shipped with Windows ME:

Click Start then Help and the Help and Support window will appear.

Under the heading Welcome to the Compaq Knowledge Center click Restore My Presario.

Click 2. Compaq Quick Restore.

The Compaq Quick Restore window will appear. Click the Rubiks Cube icon to choose Selective Restore

Select the software driver or application that is to be reinstalled and click OK.

Also, it states on that page:
To replace lost recovery discs or Quick Restores for Windows 98, Me, and XP, contact Compaq Technical Support at 1-800-OK-COMPAQ.

[dmc]

Thanks for the help. I will give it a try. This is my first time using this site, you have been a great help.
Thanks again. DMC

[GretaP]

You're very welcome, dmc
Let me know how things turn out!

[30111987]

best to use the full cd set (you have to ask compaq for this)
you get one singel cd normally with the comp but if a file on the d partition of the hd is corrupted then it messes things up so best use full set

[compwiz7]

i recently tried to restore my compaq w/ the restore cd and there was an error right before it started, the computer automattically restartred and gave me the message operating system not found on any devised press any key to continue. i gat get n e thing to work, i booted it from a disk and used 'sys c:' and 'fdisk /mbr' i also reformatted the drive c by 'format c:' the problem still persists. i even wen into the bios pressing f10 and had it find the drivers, but i dont think it was the operating system. be carefull restoring yours, and please reply to mine top help me too...lol thanks!!!

Originally Posted by GretaP

I believe that the Quick Restore is a CD that is supplied by Compaq. Here are the instructions that they have for using Quick Restore with systems that shipped with Windows ME:

Click Start then Help and the Help and Support window will appear.

Under the heading Welcome to the Compaq Knowledge Center click Restore My Presario.

Click 2. Compaq Quick Restore.

The Compaq Quick Restore window will appear. Click the Rubiks Cube icon to choose Selective Restore

Select the software driver or application that is to be reinstalled and click OK.

Also, it states on that page:
To replace lost recovery discs or Quick Restores for Windows 98, Me, and XP, contact Compaq Technical Support at 1-800-OK-COMPAQ.

[30111987]

the above is one reason i use a full set of disks, even if the hard drive fails you can get thing running again on a new hd with the full set

[compwiz7]

ok, so senoir member, srry i didnt remember you name, what do you think i should do about fixing my computer. i have a new thred named operating system not found on any devises, w/out a poll, please check there. thank you

Originally Posted by 30111987

the above is one reason i use a full set of disks, even if the hard drive fails you can get thing running again on a new hd with the full set

[Spider]

Originally Posted by compwiz7

i have a new thred named operating system not found on any devises, w/out a poll, please check there.

You don't want to start another thread on the same problem, it
only serves to confuse things more for you and people replying
to you. People are answering you here so I don't really see why
you'd think the thread is lost because you made it a poll. Let's
hope you stay here in this thread and keep your focus in one area.

Second, a Compaq restore CD isn't meant to be used through
Windows ME. What you want to do is put the restore CD in
the CD drive and shut down the computer...then turn it back on
and the Compaq computer will start up off of the CD and give
you a simple menu on the screen. Choices 1 to 5 if I remember
right. I think it's #4 you want...
"restore to default settings when the computer was shipped"
...or something to that effect.

Don't panic when the CD starts and says "Starting Windows 98".
It's suppose to say that, it isn't going to install Windows 98 on
your hard drive it just uses Windows 98 startup files.

Also, running "format" on a Compaq is not a good thing to do. You
will erase data Compaq has formatted onto the hard drive to aide in
system diagnosis and repairs. With running the format command
you most likely have erased this information. Again, choosing
the #4 option on the CD will restore all of that "special" formatting
Compaq does.

Those systems run stable as long as you leave things the way Compaq
designs them.

[compwiz7]

when i tried that, like the many times before, it did say it started windows 98, and it says something about master and slave, and then it just brings me to the a: prompt. is there some command i can put in to get into the cd and restore the computer? by the way, i was told by a professional to format, so of course i thought it was good. thanks for the help, il be checking up here for how to get into the cd.

Originally Posted by Spider

You don't want to start another thread on the same problem, it
only serves to confuse things more for you and people replying
to you. People are answering you here so I don't really see why
you'd think the thread is lost because you made it a poll. Let's
hope you stay here in this thread and keep your focus in one area.

Second, a Compaq restore CD isn't meant to be used through
Windows ME. What you want to do is put the restore CD in
the CD drive and shut down the computer...then turn it back on
and the Compaq computer will start up off of the CD and give
you a simple menu on the screen. Choices 1 to 5 if I remember
right. I think it's #4 you want...
"restore to default settings when the computer was shipped"
...or something to that effect.

Don't panic when the CD starts and says "Starting Windows 98".
It's suppose to say that, it isn't going to install Windows 98 on
your hard drive it just uses Windows 98 startup files.

Also, running "format" on a Compaq is not a good thing to do. You
will erase data Compaq has formatted onto the hard drive to aide in
system diagnosis and repairs. With running the format command
you most likely have erased this information. Again, choosing
the #4 option on the CD will restore all of that "special" formatting
Compaq does.

Those systems run stable as long as you leave things the way Compaq
designs them.

[Spider]

Originally Posted by compwiz7

it did say it started windows 98...and then it just brings me to the a: prompt

Sounds like your using a floppy disk to boot the computer up and
not the Compaq recovery CD.

Don't confuse a floppy with a CD, two entirely different monsters. If you re-read
the instruction I left above (slowly) you will be able to get things running.

by the way, i was told by a professional to format

I assure you I'm not a potted plant either

If you need verification on how to deal with putting the operating system
back on your Compaq you can contact their support. Just so you can
feel better about getting straight from the horse's mouth.

[compwiz7]

you sound pretty cockey. i know what i did. i have a recover cd, its silver, and it says compaq recovery cd. then like a said before, i have a bootdisk from bootdisk.com. thanks for the hlep anyway.

Originally Posted by Spider

Sounds like your using a floppy disk to boot the computer up and
not the Compaq recovery CD.

Don't confuse a floppy with a CD, two entirely different monsters. If you re-read
the instruction I left above (slowly) you will be able to get things running.

I assure you I'm not a potted plant either

If you need verification on how to deal with putting the operating system
back on your Compaq you can contact their support. Just so you can
feel better about getting straight from the horse's mouth.

[Spider]

Originally Posted by compwiz7

you sound pretty cockey

Yes, I have to agree with you there...I am "cockey".
What is important to you though is making your computer work. Just
ignore my personality and execute the commands on the computer. If
it gets fix'd then great, who cares who assisted you in getting your
computer back to a working state.

i know what i did. i have a recover cd, its silver, and it says compaq recovery cd. then like a said before, i have a bootdisk from bootdisk.com..

Try to remember techs here can only give instructions and advice purely
on the words your typing here. We can't see the screen of your computer
so all we have is what you relate to the thread here. So if you say
it did say it started windows 98...and then it just brings me to the a: prompt
then this means the computer booted up with a floppy disk. You can't get
a computer to boot to the A: prompt unless there is a floppy in the floppy
drive...it's impossible to have a CD in the CD drive only, and end up sitting
at the A: prompt. So if you say A: prompt I say don't use a floppy because
that's all the information I have to go on.

Once again, only the CD is inserted into the CD drive...reboot the computer.
On Compaqs this will boot the computer to a menu on the screen with 5
choices. If that isn't working out then open up the computer and remove the
battery and leave it out for ten minutes. This will put your BIOS back to default
settings and you can try the recovery CD boot again.

thanks for the hlep anyway.

np

[compwiz7]

ok, im sorry but, it confused me also. i have done the factory restore 1 time before excluding this time. i put the cd and only the cd in the cd drive and restarted the computer. (no floppy) it boots up to the starting win 98 and the to a: prompt. i dont get it either, a: being the floppy drive and all. but im am just relaying the information. that is what i need help with, i need to know some chain of commands that i can use to get into the cd and or bring up the recovery screen. then i can do factory restore and all that good stuff

Originally Posted by Spider

Yes, I have to agree with you there...I am "cockey".
What is important to you though is making your computer work. Just
ignore my personality and execute the commands on the computer. If
it gets fix'd then great, who cares who assisted you in getting your
computer back to a working state.

Try to remember techs here can only give instructions and advice purely
on the words your typing here. We can't see the screen of your computer
so all we have is what you relate to the thread here. So if you say
it did say it started windows 98...and then it just brings me to the a: prompt
then this means the computer booted up with a floppy disk. You can't get
a computer to boot to the A: prompt unless there is a floppy in the floppy
drive...it's impossible to have a CD in the CD drive only, and end up sitting
at the A: prompt. So if you say A: prompt I say don't use a floppy because
that's all the information I have to go on.

Once again, only the CD is inserted into the CD drive...reboot the computer.
On Compaqs this will boot the computer to a menu on the screen with 5
choices. If that isn't working out then open up the computer and remove the
battery and leave it out for ten minutes. This will put your BIOS back to default
settings and you can try the recovery CD boot again.

np

[Spider]

The restore CD is failing to boot it's custom menu. On that CD Compaq
has put a kind of virtual boot floppy and for some reason the restore menu
is failing to show and that's is probably why your ending up at the A: prompt.
When it fails it's escaping and as far as I can guess I assume the A: it's creating
is a virtual floppy drive and not the real floppy drive.

Try this. No CDs or floppies in and boot the computer normally only when it starts
to boot up keep pushing the F10 key at one second intervals. You should end up
with a big blue screen and a menu (this is the BIOS settings). Three tabs across
the top...
Main
Boot
Exit
...use your cursor keys (the ones on the keyboard with the arrows) and move to
the right till your on the "boot" tab. Three devices will be listed there. What is
set for #1, what is set for #2, and what is set for #3?

Another question, can you verify that that restore CD you have is actually the original
CD that was shipped with that computer or is it a Compaq restore CD that you acquired
from another source.