Blue screen error message

[StevenMe]

When working in Internet Explorer it keeps coming up with a errror message.

"An exeption OD has occurred at 0028:0077007E in VxD ----. This was called from 0028:C182D0A0 in VxD voltrack (04) + 00000430. It may be possible to continue normally."

I end up having to hold down the power button and reboot. I can hardly brows the web anymore.

[StevenMe]

Note: It also does it when trying to read from a CD for a game. Exept the message says something about VxD VFAT(01) I dont know what the deal is.

[enat66]

Alright. Since it is happening in both places I suspect something is running at startup. Please go here (http://www.cybertechhelp.com/html/downloads/download.php/id/37) and download Startup List. Unzip the files (if you need a program to do so I suggest installing Cam Unzip (http://www.camdevelopment.com/cam_unzip/default.htm))
Run the unzipped file and post the log back here.

Good Luck:)

[30111987]

also did you install/uninstall anything recently?

[StevenMe]

Here is the startup list. And I uninstalled Roxio CD Creator 6 and then Installed Nero 6.0.

StartupList report, 9/2/2001, 12:30:01 PM
StartupList version: 1.52
Started from : C:\WINDOWS\PROFILES\MARIA\DESKTOP\STARTUPLIST.EXE
Detected: Windows ME (Win9x 4.90.3000)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\EXECUTIVE SOFTWARE\DISKEEPERWORKSTATION\DKSERVICE.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SCANREGW.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\AUPDATE.EXE
C:\WINDOWS\PROFILES\MARIA\DESKTOP\STARTUPLIST.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\DELAYRUN.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPZTSB03.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\WINDOWS\ptsnoop.exe
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCREGVFY.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\AHEAD\INCD\INCD.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPWDSVC.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
Keyboard Manager = C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
HPScanPatch = C:\WINDOWS\SYSTEM\HPScanFix.exe
MMTray =
hpsysdrv = c:\windows\system\hpsysdrv.exe
Delay = C:\WINDOWS\delayrun.exe
LoadQM = loadqm.exe
HPDJ Taskbar Utility = C:\WINDOWS\SYSTEM\hpztsb03.exe
PTSNOOP = ptsnoop.exe
ccApp = C:\Program Files\Common Files\Symantec Shared\ccApp.exe
ccRegVfy = C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
CountrySelection = pctptt.exe
InCD = C:\Program Files\Ahead\InCD\InCD.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run Services

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
*StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
MOSearch = C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH. EXE
MDM7 = "C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE"
ccEvtMgr = C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
CSINJECT.EXE = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
SymTray - Norton SystemWorks = C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
DkService = C:\Program Files\Executive Software\DiskeeperWorkstation\DkService.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Taskbar Display Controls = RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
ctfmon.exe = ctfmon.exe
msnmsgr = "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;"C:\Program Files\Executive Software\DiskeeperWorkstation\"
SET windir=C:\WINDOWS
SET winbootdir=C:\WINDOWS
SET COMSPEC=C:\WINDOWS\COMMAND.COM
SET PROMPT=$p$g
SET TEMP=C:\WINDOWS\TEMP
SET TMP=C:\WINDOWS\TEMP
SET PS5ROOT=C:\Program Files\Roxio\Easy CD Creator 6\PhotoSuite\

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

C:\WINDOWS\tmpcpyis.bat

--------------------------------------------------


Enumerating Browser Helper Objects:

NAV Helper - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - c:\windows\googletoolbar.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
PCHealth Scheduler for Data Collection.job
Symantec NetDetect.job
Norton SystemWorks One Button Checkup.job
Norton AntiVirus - Scan my computer.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[MessengerStatsClient Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MESSENGERSTATSCLIENT.DLL
CODEBASE = http://messenger.zone.msn.com/binary/MessengerStatsClient.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37792.5751041667

[Checkers Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MSGRCHKR.DLL
CODEBASE = http://messenger.zone.msn.com/binary/msgrchkr.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\DIRECTOR\SWDIR.DLL
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[McAfee.com Updater]
InProcServer32 = C:\WINDOWS\MCBIN\MGAVEXP.DLL
CODEBASE = http://download.mcafee.com/molbin/clinic/virusscan/mcasupd.cab

[FileSharingCtrl Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\FSMSNGR-EN.DLL
CODEBASE = http://appdirectory.messenger.msn.com/AppDirectory/P4Apps/FileSharing/en/filesharingctrl.cab

[Microsoft Office Tools on the Web Control]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\OUTC.DLL
CODEBASE = http://officeupdate.microsoft.com/TemplateGallery/downloads/outc.cab

[Minesweeper Flags Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\MINESWEEPER.DLL
CODEBASE = http://messenger.zone.msn.com/binary/MineSweeper.cab

[{8EDAD21C-3584-4E66-A8AB-EB0E5584767D}]
CODEBASE = http://toolbar.google.com/data/GoogleActivate.cab

[RdxIE Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RDXIE.DLL
CODEBASE = http://207.188.7.150/24f8f6de8bd2dc0de700/netzip/RdxIE601.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
UPnPMonitor: C:\WINDOWS\SYSTEM\UPNPUI.DLL
AUHook: C:\WINDOWS\SYSTEM\AUHOOK.DLL

--------------------------------------------------
End of report, 8,793 bytes
Report generated in 4.794 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[StevenMe]

Ok, I disabled the whole startup tab through msconfig. I am still getting that error message though, even when not in IE, it does it in various programs.

[AnnMarie]

Hi StevenMe - make sure that you have installed all critical updates for WinME. If that doesnt help, try uninstalling and reinstalling your CD-RW software. If you still have a problem, check out the vendors website and see if a firmware upgrade is available.

[StevenMe]

I tryied to run windows update but when I clicked scan for updates it comes up with a windows update error it says windows update has incountered an error and cannot display the requested page. Ill try reinstalling the programs now.

[30111987]

just uninstall nero and try running it for a couple of days

[StevenMe]

When I went to uninstall Nero I clicked on My Computer and It came up with the blue screen error message. When I right click on the Start button and click "explore" it comes up with the error message. And when I first start the computer it has started coming up with the error but then I can push a key and it continues opperating (for a while). How can I uninstall Nero? Could it be a disk problem, it is about 4 years old. The problem is getting worse, I cant do anything on it now.

What now.

[enat66]

Can you get into Safe Mode (http://www.cybertechhelp.com/html/tutorials/tutorial.php/id/24) and uninstall it there?

[StevenMe]

I uninstalled Nero and I no longer get the error. Everything is working fine! Thanks alot for your help!

[AnnMarie]

That's good news StevenMe. Thank you for updating us. :D

[30111987]

no problem, were're here to help!