Iexplore Not responding

jackp · #1 October 20th, 2003, 01:36 AM

I searched all the threads pertain to this issue, but none were the same. Here goes! My OS is Win98SE with IE 6.0. After booting up and connecting with my ISP, Explorer hangs. While trying to connect with a website the hourglass icon appears and never goes away. By pressing Ctrl/Alt/Delete the "Close Program" dialog box appears. The top two items listed in the box are:

Explorer Not Responding
Iexplore Not Responding

The Iexplore line is always highlighted. By selecting "End Task" Explorer takes off and continues running perfectly. I ran the Explorer Repair Tool, Spybot, and Ad-aware. Problem still remains. I have only the bare essential items running at startup. Any info will be appreciated.

Logfile of HijackThis v1.97.3
Scan saved at 7:44:24 PM, on 10/19/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\POINT32.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\MSWHEEL.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\START MENU\PROGRAMS\SPYWARE TOOLS\HIJACKTHIS.EXE

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHELPER.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [POINTER] C:\PROGRA~1\MICROS~2\point32.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O9 - Extra button: TREND MICRO HouseCall (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20...eInstaller.exe
O16 - DPF: {7823A620-9DD9-11CF-A662-00AA00C066D2} (PopupMenu Object) - http://activex.microsoft.com/activex...x86/iemenu.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O16 - DPF: {6FB9FE59-7D3B-483D-9909-C870BE5AFA1F} (DiskHealth Class) - http://www.pcpitstop.com/pcpitstop/diskhealth.cab
O16 - DPF: {78960E0E-0B0C-11D4-8997-00104BD12D94} (AV Class) - http://pcpitstop.com/antivirus/PCPAV.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...862.7754976852
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.co...veX/winrep.cab
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
O16 - DPF: {F8F88D0D-E455-11D6-B547-00400555C7FB} (DiskHealth2 Class) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...59/mcfscan.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://www.officeupdate.com/productu...ntent/opuc.cab
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://support.dell.com/us/en/system...SysProfLCD.CAB
O16 - DPF: {7ED7005B-4AF6-4CFF-9AE0-F243C4B8260F} (HouseCallButton.setup) - http://de.trendmicro-europe.com/file...CallButton.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/b...ll/xscan53.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeup...ntent/opuc.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/fu...tup1.0.0.5.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ntplx.net
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 204.213.176.1,204.213.176.2

__________________
If it ain't broke, don't fix it!

**AnnMarie** · #2 October 20th, 2003, 10:45 PM

Hi jackp - I have had a look at your log and it is fine although your ActiveX Controls could do with a cleanup. To do this, open your browser and go to Tools > Internet Options and click on the General Tab. Click on Settings (next to Temporary Internet Files) and then click on View Objects. Rightclick on each and choose Properties. If there is anything there that you dont know what it is (microsoft, apple, macromedia etc are OK) or where it came from,delete it. If there are any damaged controls there, delete those also.

Just a thought here, try setting a home page and see if it will load. If it does, try clicking on links and tell us what happens.

jackp · #3 October 21st, 2003, 12:42 AM

Hi AnnMarie,

Did as you suggested. Deleted all unknown objects. Tried setting home page and the results were the same.

In between posting this thread and your response I did some more research. When pressing Ctrl / Alt / Delete I recognized all programs running except one. The one in question is "RNAAPP". After a little more digging I found out this is a networking program. I own a laptop with the same OS installed and the same ISP. The laptop works perfectly. I decided to do some comparisons with both PC's side by side. On both systems I went into Control Panel / Network. Under the Configuration Tab both were the same with "Windows Logon" selected. Now it gets interesting. When I checked TCP/IP / Bindings Tab I noticed a difference. On my desktop (the problem PC) the selection checked is "Clients For Microsoft Network". On the laptop the checked item is "Microsoft Family Logon". Each PC only has one option available. I do not have a choice of options. How do I reinstall the "Microsoft Family Logon" onto my desktop? I am playing "amateur techie" now and only guessing. This however makes some degree of sense. What do you think? Thanks.

**AnnMarie** · #4 October 21st, 2003, 12:54 AM

You could give it a try. Go to Start > Settings > Control Panel and double click on Network. Click on the Configuration tab and click on Add. Next, click on Client, and then click Add again. Click Microsoft and then click Microsoft Family Logon, and then click OK. Under Primary Network Logon, click Microsoft Family Logon, and then click OK.

jackp · #5 October 22nd, 2003, 12:12 AM

It worked! It also removed the "Network Neighborhood" icon off the desktop. The icon was worthless anyway. Thanks again for your help AnnMarie. We can say goodbye to this thread.

:thumb:

**AnnMarie** · #6 October 22nd, 2003, 04:06 AM

That's good news and thanks for updating us jackp