Problems problems problems

[MWBE Admin]

I have a problem on one computer running Win98. Whenever the user clicks on "My Computer", the machine freezes. Alt-Ctrl-Del shows that Explorer is not responding. What can be done to solve this problem?

[Dodge]

Hi welcome to CTH.. Sorry for the delay in responding...

One thing you could try is this. Go to Start/Run/msconfig/startup tab Uncheck everything except Systemtray, scanregistry, and your keyboard if applicable... Reboot to allow the settings to take ... Then try the PC out and see what happens...

[HKEd]

Hi MWBE...another suggestion - what happens if you right-click on My Computer and select Open?

I had a similar problem a long time ago when I used Uninstaller to remove Sisoft Sandra. A corrupt applet was left in My Computer. Solved it by reinstalling Sandra and uninstalling via Add/Remove Programs.

You could have a look at this registry key:

+ HKEY_Local_Machine
+ Software
+ Microsoft
+ Windows
+ CurrentVersion
+ Explorer
+ MyComputer
NameSpace

See if there's any CLSID in the right-hand pane referencing an uninstalled program. Delete if found.

[lynnm]

It is likely a problem with the Windows installation. It is probable that a system file has been corrupted during the original install or at some later point. Try Reinstalling Windows. I see this type of thing from time to time with the 800+/- users I support and a reinstall usually clears it up.

While I will often try to sort out such problems with Windows - there comes a point of diminishing returns and therefore a reinstall is the most cost effective course of action.

[ 10 November 2001: Message edited by: lynnm ]

[MWBE Admin]

Thanks for all the help. Nothing worked except reinstalling windows 98. So far, this seems to have done the trick. No more freezes on the one machine. However, I now have a different machine that is doing the same thing....I really think this Explorer freeze is catchy :eek:

Just wanted to let you know how the problem was solved.

Thanks for all your help.