w5ppf
October 29th, 2000, 01:09 PM
HP 722C Printer
CPU-HP Pavilion 500MHz 64mg RAM
ViewSonic A70 monitor
Windows 98 second edition
Problem description:
-No blue or yellow comes out on any printed media, colors on monitor OK.
-Verified by running the "clean cartridge test page" which is what the help file says to do if you suspect incorrect color output.
-Very evident that all I have is red and black output on printed color media
Steps taken to correct problem so far and other facts:
-Have had the problem for 4 or 5 months now, don't remember exactly what happened to precipitate this blessed event
-Replaced ink cartridges with OEM HP replacement cartridges
-Printer is over a year old but still under the extended warranty, CPU is still under 1-year old
NOTE: Extended warranty company has replaced the old printer with a newly factory refurbished unit, no change in problematic symptoms
-Uninstalled old printer driver and reinstalled new printer driver
-All other drivers and windows 98 updates kept current
-Checked printer cable for good connections on both ends
-Printer software two way communication diagnostic says OK
-Wired around my parallel port zip drive and went directly in to LPT1 to rule out problems with the Zip drive or it's jumper cable
-Numerous usages of the scan disk & defrag utility programs
-Plenty of room left on hard drive--more than 2 gigs
-Printer software checked with online support to make sure all dialog boxes correctly marked
-HP 6630 CPU under 1 year old, however HP refers me to printer support due to the problem every time I call
-Have to talk to the extended warranty techs unless want to pay HP to talk about the problem since the printer itself is out of factory warranty
-Extended warranty company has given up trying to help because they have replaced the printer, according to the contract that is the extent of their liability
My estimation of what caused the problem:
-One of the inevitable Microsoft Windows lockups where you are completely frozen and have to do a hard power down as can't go through regular shut down routine...causes fragmented files that can't be recovered and reused properly (by me anyway)...Scan Disk does it's thing, you repair the damage and hope something doesn't get ruined in the process...always does sooner or later. Have been at this PC business since the 286 processor days--some things never change--thank goodness for the improvements though.
What I think will work but want to avoid:
-Reformat the hard drive, run the recovery CD
-Reinstall all applications, updates, etc.
-This is like doing a root canal in my humble opinion and involves loosing a lot of info as have no full backup system at this time.
Will probably just put the software in the Grayscale print mode which of course works fine rather than loose data within various programs and go through the hassle. Hope to get R-W CD system someday so as to be able to make complete backups of entire hard drive which seems to be your only defense. Then I can reformat and restore lost data & see if the problem is solved. Can't imagine that it wouldn't be--so far that has done the trick in the past with real devilish problems I couldn't solve any other way.
Has anyone had a problem with missing colors not caused by the printer or ink cartridges and corrected it successfully? The system worked fine for a few years and then--zap---printed color became inaccurate--did not try to solve the problem till here lately. Don't remember what could have caused it but know I have the freeze ups and lost files & such on a regular basis. I buy & install new software every few weeks, could be part of the problem too rather than from corrupted files after freeze ups. This problem is evidenced through the printer diagnostic and can be seen in any printed media regardless of which software I am using. Will sure appreciate any help!
http://www.cybertechhelp.com/ubb/frown.gif
CPU-HP Pavilion 500MHz 64mg RAM
ViewSonic A70 monitor
Windows 98 second edition
Problem description:
-No blue or yellow comes out on any printed media, colors on monitor OK.
-Verified by running the "clean cartridge test page" which is what the help file says to do if you suspect incorrect color output.
-Very evident that all I have is red and black output on printed color media
Steps taken to correct problem so far and other facts:
-Have had the problem for 4 or 5 months now, don't remember exactly what happened to precipitate this blessed event
-Replaced ink cartridges with OEM HP replacement cartridges
-Printer is over a year old but still under the extended warranty, CPU is still under 1-year old
NOTE: Extended warranty company has replaced the old printer with a newly factory refurbished unit, no change in problematic symptoms
-Uninstalled old printer driver and reinstalled new printer driver
-All other drivers and windows 98 updates kept current
-Checked printer cable for good connections on both ends
-Printer software two way communication diagnostic says OK
-Wired around my parallel port zip drive and went directly in to LPT1 to rule out problems with the Zip drive or it's jumper cable
-Numerous usages of the scan disk & defrag utility programs
-Plenty of room left on hard drive--more than 2 gigs
-Printer software checked with online support to make sure all dialog boxes correctly marked
-HP 6630 CPU under 1 year old, however HP refers me to printer support due to the problem every time I call
-Have to talk to the extended warranty techs unless want to pay HP to talk about the problem since the printer itself is out of factory warranty
-Extended warranty company has given up trying to help because they have replaced the printer, according to the contract that is the extent of their liability
My estimation of what caused the problem:
-One of the inevitable Microsoft Windows lockups where you are completely frozen and have to do a hard power down as can't go through regular shut down routine...causes fragmented files that can't be recovered and reused properly (by me anyway)...Scan Disk does it's thing, you repair the damage and hope something doesn't get ruined in the process...always does sooner or later. Have been at this PC business since the 286 processor days--some things never change--thank goodness for the improvements though.
What I think will work but want to avoid:
-Reformat the hard drive, run the recovery CD
-Reinstall all applications, updates, etc.
-This is like doing a root canal in my humble opinion and involves loosing a lot of info as have no full backup system at this time.
Will probably just put the software in the Grayscale print mode which of course works fine rather than loose data within various programs and go through the hassle. Hope to get R-W CD system someday so as to be able to make complete backups of entire hard drive which seems to be your only defense. Then I can reformat and restore lost data & see if the problem is solved. Can't imagine that it wouldn't be--so far that has done the trick in the past with real devilish problems I couldn't solve any other way.
Has anyone had a problem with missing colors not caused by the printer or ink cartridges and corrected it successfully? The system worked fine for a few years and then--zap---printed color became inaccurate--did not try to solve the problem till here lately. Don't remember what could have caused it but know I have the freeze ups and lost files & such on a regular basis. I buy & install new software every few weeks, could be part of the problem too rather than from corrupted files after freeze ups. This problem is evidenced through the printer diagnostic and can be seen in any printed media regardless of which software I am using. Will sure appreciate any help!
http://www.cybertechhelp.com/ubb/frown.gif