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chris18
November 8th, 2000, 08:17 PM
My daughter took a disc to a local firm to get something printed as she was having problems with a feint line being printed across every other line of print on her document on an HP Desket 690C.

The firm did a virus scan and told her she has the Bloodworm virus. She was wondering if this could be her print problem (she has fitted a new cartridge).

She hasn't loaded anything other than commercial software so can't see how she would get the virus.

Anyone know what it does?

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Age is a high price to pay for maturity

BigStu
November 9th, 2000, 06:05 AM
I dont think a virus would cause the problem she is having. First thing I would do is make sure the print heads are clean on the cartridge. HP also has updated software on their site. Try downloading and installing it.

BigStu

HKEd
November 9th, 2000, 06:21 AM
Hi chris18...never heard of bloodworm, and nothing to be found in any of the AV companies' virus databases.

Could it have been bloodhound? If you use Norton AV, this is reported when a specific file is found that may have a virus, but the program can't work out if it is a virus or a false alarm.

chris18
November 9th, 2000, 02:35 PM
Hi Guys

Thanks for the replies. I will check the HP site. I didn't think the print problem could be a virus issue, but you never know do you? It's possible my daughter got the name wrong and bloodhound looks reasonable. Don't know what virus checker they were using but the assumption it's calling an unknown file a virus isn't beyond reason. As she hasn't loaded anything suspicious and I did the W98 install when I built her machine I don't think she should be worried about a virus.

She has tried cleaning the printer and installed a new cartridge but problem persists. I have told her to check and clean the rollers etc.

She says the effect is like a cotton thread being dragged across the page at every other line so I've suggested she check if there is any paper fluff caught anywhere.

If all that fails then it looks like she will need a new printer as it's my old printer and it could just have gone US over time.

Thanks for the info.


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Age is a high price to pay for maturity

tramtwo
November 12th, 2000, 07:46 AM
"could just have gone US over time." What does this mean? Is it a GB thing?

Just because software is store bought does not mean it is safe. You should scan all disks before running their programs, store bought or not.

I have had some luck with removing the printer (unplug) and then deleting it from windows. Reboot, Reinstall, Reboot and let windows *see and install* the printer. If the problem continues and you have given it a good cleaning and have a proper cart installed then you are right "could just have gone US over time." what ever that means.

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Junky
November 13th, 2000, 06:01 PM
FYI

"She hasn't loaded anything other than commercial software so can't see how she would get the virus."

Yes you can. Back in the old days of win3.1 I installed a new verson of Microsoft Windows 3.1 right from a sealed package. One of the floppy discs had a virus on it. I had to buy a anti virus program to get rid of it. And that was on a reformated hard drive too. Ya just never know. http://www.cybertechhelp.com/ubb/smile.gif