Fatal Exception 0E...????

tase2 · #1 January 29th, 2002, 05:40 PM

Does anyone know what the following error is and how to correct it?
A fatal exception 0E has occurred at 0028:C0006E7E in VxD VMM(01) + 00005E7E.

It occurrs when I try to burn a data CD with any burning software.
An Iomega internal CD-RW was just installed.

I have a Compaq Presario 5240
with AuthenticAMD AMD-K6 processor.

Also in Device manager in the SCSI controllers-the Iomega Parrallel Port Interface has aa yellow circle with black exclamation point.

Not sure what other info to give you, but please somebody help.

Thanks in advance.

**Spider** · #2 January 30th, 2002, 01:11 AM

Quote:

Originally posted by tase2:
A fatal exception 0E has occurred at 0028:C0006E7E in VxD VMM(01) + 00005E7E.

Hi tase2, welcome to Cyber Tech Help.

This problem is usually associated to low RAM machines. How
much RAM do you have in your Compaq? They come stock
with 64Mb and it just isn't enough. When you added the
CD-RW you should have purchased at least another 128Mb
of RAM.

If you buy some RAM you should be out of the woods on this one.

Quote:

Also in Device manager in the SCSI controllers-the Iomega
Parrallel Port Interface has aa yellow circle with black
exclamation point.

Who installed the CD-RW? The drivers are not installed properly
on the Iomega. SCSI was great back in 1994 when it was a much
faster device but these days IDE devices are a better way to go
unless you need more than 4 devices on one motherboard(machine).

I don't know who sold you on the SCSI burner but that scsi is way faster
talk is hearsay.

tase2 · #3 January 30th, 2002, 04:10 AM

Thanks for the welcome.

If you buy some RAM you should be out of the woods on this one

I actually have 192mb of RAM.?

Who installed the CD-RW? The drivers are not installed properly

A supposed computer expert installed it.
I guess the actual model number is CDRW INT 12x10x32.

It states right on the box that "requires E-IDE connection. but in Device Manager it is listed under SCSI controllers.?

So how should I correct it? Please remember I am a novice.

Theoran · #4 January 30th, 2002, 04:19 AM

Spider,

I believe that that SCSI controllers-the Iomega Parrallel Port Interface problem sounds like improperly installed External Zip Drive drivers. If this is the cause then all you need to do is reinstall the Iomega Zip drivers.

tase2 · #5 January 30th, 2002, 05:01 AM

I did have an Iomega Preditor (external USB) but it was not compatible so Iomega sent me this one. I believe I totally unistalled the external one, but could that have anything to do with it?

**Spider** · #6 January 30th, 2002, 05:29 AM

Ok, sorry if I'm a little unclear here but I still don't know quite
where you stand. This is the way I read all of this.

You had a USB external Iomega CD-RW and it didn't work.
Iomega sent you an internal CD-RW and it came in a box.
You took the box and your computer to a shop and they
installed the CD-RW. When you got it home you uninstalled
the drivers for the old external CD-RW that didn't work.

This is what I read this thread as am I correct?

Have you ever used the CD-RW at all? Used a ordinary
computer CD in it? A music CD?
Have you successfully made(burned,burnt) a CD-R or a CD-RW?

Sorry about the questions but I am trying to get a picture of
where your computer is at.
Tnx.

Quote:

Originally posted by Theoran:
Spider,

I believe that that SCSI controllers-the Iomega Parrallel
Port Interface problem sounds like improperly installed
External Zip Drive drivers.

Yea, I was thinkin' that but tase2 never said anything about
a ZIP drive and although you can get scsi or ide in ZIP drives
I just concentrated on the splat. I wanted to find out more about
who installed the new CD-RW and why a scsi driver was in
Device Manager on a Compaq.

Edited for hideous UBB code

[ 29 January 2002: Message edited by: Spider ]

tase2 · #7 January 30th, 2002, 11:14 AM

Sorry if I am a bit unclear,but here is the situation.

I had the external CD-RW for approx. 6 months. It did work sometimes, and yes I was able to burn many CD's. But then I ran into problems, i.e. none of the burning softwares was able to read the media, no matter what brand disk I tried.

Mr. Iomega and I went over all their troubleshooting techniques and it was decided that the unit was defective, so they sent me a second external USB unit.

This unit also worked briefly but then the same problem. After doing the troubleshooting thing again with Iomega we determined that we should go the internal route.

I unistalled all the Iomega software (or at least anything at all that I was able to find) prior to returning it. But you guys mentioned something about external zip drivers, I thought I would let you know of the above just for an FYI.

I am very familiar with how to burn CD's. This one recognizes the media, but then goes into the blue screen when attempting to burn.

Actually the guy who installed it, did it at my house. I tried myself, but when I founs no unused IDE cables inside I was afraid to try and configure the installation myself.

I guess that is where I stand currently. I appreciated all your help so far and hopefully we can fix this thing.

Since I have a stomach bug or something like that, I will be home today, so I can try any and all suggestions.

**Spider** · #8 January 31st, 2002, 12:13 AM

Quote:

Originally posted by tase2:
But you guys mentioned something about external zip drivers,
I thought I would let you know of the above just for an FYI...
but then goes into the blue screen when attempting to burn

Yes we noticed you said
Device manager in the SCSI controllers-the Iomega Parrallel
Port Interface has aa yellow circle with black exclamation point
which tells us there is an error in either a driver or a device. In
this case you removed a USB burner and the drivers for it are
still installed on your machine (or at least the call from Device
Manager for the drivers).
Again, I am surprised the person who installed your internal
burner did not "clean out" the old stuff from the USB burner.
If you were charged money for this install I would avoid this
person in any future computer related services you require.

You need to highlight that line in Device Manager with the black
exclamation point and click on the Remove(button)
and then reboot to get rid of that old device totally.

I see a pattern here and I'll use your words to show you the pattern I see.
it was decided that the unit was defective...
sent me a second external USB unit...
This unit also worked briefly but then the same problem...
Iomega...determined that we should go the internal route...
goes into the blue screen when attempting to burn...

You see where I'm going with this?

I would ask Iomega to return your money and stop sending you
devices. I have never had a problem with Sony devices. Sony
and I have never talked...that's a good thing.

tase2 · #9 January 31st, 2002, 01:57 AM

OK I catch your drift. I always thought Iomega was a good name. I'm not going to return it.

I was able to get rid of the line with the black exclamation mark.

Now I just need to work on the: A fatal exception 0E has occurred at 0028:C0006E7E in VxD VMM(01) + 00005E7E problem.

Theoran · #10 January 31st, 2002, 06:48 AM

tase2,

I've never had any problems with Iomega. Sometimes bad things happen to good products. There's no rhyme or reason as to why this happens, it just does.

Have you gotten that fatal error since you fixed the SCSI problem?

Fatal exception error messages are codes that are returned by a program in the following situations:

If access to an illegal instruction has been encountered
If invalid data or code has been accessed
The privilege level of an operation is invalid

When any of these situations occur, the processor returns an exception to the operating system, which in turn is handled as a fatal exception error message. In many situations, the exception is non- recoverable and you must either shut down or restart the computer, depending on the severity of the error.

A Fatal Exception 0E is a Page Fault interrupt and typically occurs when the operating system tries to access virtual memory on a demand-paged basis and that "page" is missing or damaged.

Did this new CDRW come with software? I've got this feeling that removing the CDRW and uninstalling the software, then reinstalling the CDRW and software might help.

[ 30 January 2002: Message edited by: Theoran ]

tase2 · #11 January 31st, 2002, 12:11 PM

Did this new CDRW come with software? I've got this feeling that removing the CDRW and uninstalling the software, then reinstalling the CDRW and software might help

Yes this unit did come with its own software. When you say "removing the CDRW", exactly how far do I really nned to uninstall the unit itself.

I mean do I just need to unplug the the power and IDE cables or do I need to physically remove and put back the unit?

I was thinking uninstall the software 100% and unplug the afore mentioned cables and then reboot the PC. Then follow the procedure which I believe is software first and then the unit and rebbot again and see where that gets me.

I your plan differs, please let me know. I really would like to get this behind me and start burnin'.

Thanks

Theoran · #12 January 31st, 2002, 05:54 PM

Your plan is right.

Unplug the CDRW and uninstall the software.
Then install the software and shut down.
Then plug in the CDRW and boot the machine.

tase2 · #13 February 1st, 2002, 12:07 AM

Got it finally!!

All I ended up doing was deleting the CDRW from device manager and rebooting and when it searched for the drivers, I guess it found the correct ones.

Thanks Spider & Theoran.
It's great to know you guys are out there.

Mark

Theoran · #14 February 1st, 2002, 12:27 AM

DOUGHT!!! I wish I would have thought of that first! I should have known. Sorry.

Anyways, glad everything is good.

[ 31 January 2002: Message edited by: Theoran ]

tase2 · #15 February 1st, 2002, 01:46 AM

I know, I feel the same way. I was even in device manager to delete the SCSI device.
Oh well Alls well that ends well.

Thanks again