Error message in Outlook Express

[tami3_3]

I'll make this as brief as possible. I upgraded to WindowsMe awhile back with no problems whatsoever. I even installed my DSL with no problems. And also went and bought the newest Norton System Works. Everything was working fine until I made this big blunder and had to reformat. Since then I've had a few problems. One of them is an error I'm getting;

An exception in OE has occurred at 0028:C163904C in VxD---this was called from 0028:C001D218 in VxD NDIS (01)+00005B30.

I can hit any key and continue but then everything just locks up. I don't even have to be in my Outlook Express for this to happen. Does anyone have any idea how I can fix this?

Thanks,
Tami

[Geordie No 1]

NDIS: Network Driver Interface Specification

I know that when I installed ME, I had conflicts with the 3COM software that I use for my NIC. I had to go with the drivers that come as standard on the ME disc as 3COM had no updated drivers for ME. They worked quite well but I have recently upgraded the 3COM software as the updated drivers have recently become available.

Maybe you can post this also in the Networking forum?

[This message has been edited by Geordie No 1 (edited 17 February 2001).]

[tami3_3]

Hi Geordie,

I was afraid you would ask that. I have on my computer a program called 'Configsafe' which does the same thing that the System Restore feature does in ME. I had heard that it was a resource hog so I disabled it. I was having problems trying to download an updated version of the QuickTime player and decided to hit system restore in my Configsafe, but like an idiot, I had forgotten about putting on the new NortonSystem Works. And that screwed me up so bad I just decided to do the reformat.

This error that I wrote in the previous post hasn't happened again since then. But all told this morning, it must of come up at least 6 times. I need to get away from this computer for awhile so I'm gonna go do a little gambling. But first thing when I get back I'll try the msconfig thing you suggested and let you know what I find out.

Thanks so much for your help with this.
Tami

Oh I just saw your next post after I posted this one. I don't know how to post this in another forum, can you do it if its necessary? And you've totally lost me with what this NDIS is. 3COM? I'm a total novice when it comes to these things, so please be patient with me. Are you saying that its not anything to do with Norton and don't do the msconfig thing?

Confused here,
Tami

[This message has been edited by tami3_3 (edited 17 February 2001).]

[Geordie No 1]

My apologies, I thought I had edited my response quick enough so that no one saw my original response...I had two windows open and give you a totally wrong response.

NDIS is within the error message that you supplied, I merely pointed out the terminology. As for 3COM, this is the manufacturers name of my Network Interface Card, and stated only as an example.

I think you have a conflict whenever ndis.vxd is accessed. This is a critical system file.

Can you come back to me and tell me whether or not you have a folder with this path:

C:\windows\options\install

Do you have an ME boot-disk?

[tami3_3]

Hey there Geordie,
Sorry...I went and did that gambling thing (and won, I might add!) Anyway, I'm glad you explained that...I was thinking I was getting in way over my head. Yes to both your questions. I'm assuming the boot disk is the one I made when I installed ME.

Tami

[Geordie No 1]

OK, we`re going to replace your file ndis.vxd with the one in your folder options\install just to be sure that it aint corrupt...one of the features that I miss with ME that came with 98 is SFC which could check for corrupt files, with ME there is no way to check the integrity of files, never mind.

Place bootdisk in floppy and reboot.

On command prompt, change A:\ to a C:\

Type in this command after C:\:

REPLACE C:\windows\system\ndis.vxd C:\windows\options\install\ndis.vxd/r

Take out the floppy and reboot.

I would re-enable System Restore. By default, SR will take up a max. of 492mb on your drive, but this can be lowered to 200mb if desired. To do it, right click My Computer>Properties>Performance>File System...then slide the bar to the left and save your changes.

[tami3_3]

Hi Geordie,

Ok I did what you suggested and all I get back is 'bad command or file name'...I typed it exactly like you said. I went and looked in the install folder and it has a 'vserver.vxd' so I don't know why it's not working.

Also, I just did this reformat Thursday nite and put WindowsME on then, so the system restore feature is enabled on here. I had disabled it before the format. Do you suppose I could use it now?

Tami

[Geordie No 1]

OK, you`ll have to extract the file first to another directory, say My Documents for ease.

You know how to get msconfig up, so do that and click on "extract file". The target file is in windows\options\install and the destination directory is My Documents.

Do the reboot with the floppy again. Use the same example dos prompt as above, but this time type:

REPLACE C:\windows\system\ndis.vxd C:\my documents\ndis.vxd/r

The only time that Sys Restore is not active by default is if you install ME on a drive with not much disk space...if you choose to restore, your problems will still be there if they were they after your new installation.

Just a point here, the above course of action is only to confirm that your ndis.vxd driver is not corrupt. Whether it is or not, this will probably not correct your problem.

When you say you installed your DSL, what did you do? Can you do it again? I have absolutely no experience with DSL whatsoever, I can only confirm that your internet connection is at conflict here, hence the ndis error.

[tami3_3]

I'm in the msconfig utility now and it asks me for the file I'd like to restore, so I type in vserver.vxd (which is the only .vxd in there)but then the next box says; restore from and thats blank (for me to file in) then it says; save file in and the .vxd is there already. What am I doing wrong?

I installed the whole thing with the DSL, the network adapter, the software, hooked up the modem and all the filters....did everything and it's working great. Has been before the reformat and after. I haven't had any problems with it at all. I really don't want to do it again tho...I don't know how that will help if I wasn't having this problem before.

And also to let you know....I've been getting different errors all day long. This is the last one;

Date 02/18/2001 Time 14:34
EXPLORER caused an invalid page fault in
module NAVSHELL.DLL at 0187:02dc12d6.
Registers:
EAX=81922294 CS=0187 EIP=02dc12d6 EFLGS=00010206
EBX=005aedd4 SS=018f ESP=005aeca0 EBP=005aed70
ECX=006d8620 DS=018f ESI=006d8620 FS=20f7
EDX=c16643f0 ES=018f EDI=00000000 GS=0000
Bytes at CS:EIP:
8b 46 08 5e c2 04 00 55 8b ec 83 ec 64 8d 45 9c
Stack dump:
8281da84 7fbe13b0 006d8620 00000000 00454e04 00000400 49534c43 457b5c44 39374430 2d343033 45423438 4331312d 36392d45 342d3134 35353434 30343533

Do you suppose I might just be looking at another reformat?

Tami

[Geordie No 1]

Tell you what, run a thorough scandisk, not the standard one, but it`ll take a while, so try it when you have a break or something.

Your ndis.vxd file will not be visible as it`s contained within the cabinet files in your install folder.

When extracting files, you have to give a location on your system, in this case it`s c:\windows\options\install and the destination directory is c:\my documents.

Some files allow you to extract them and place them directly into the destination folder. This is not possible with system files that are in use.

Edit: Don`t reckon you need to reformat here. At worst, I would say re-instal ME.

[This message has been edited by Geordie No 1 (edited 18 February 2001).]

[tami3_3]

Ok..did the thorough scandisk with no errors. Finally figured out how to extract the vxd file to my documents, did the thing with my bootdisk..and I get the same thing..bad command or file name. I have a friend that I asked if I typed in the command right and he says yes. Actually I could go for reinstalling ME. There's so many weird things going on. I'm getting errors right and left. So do you think that's a good idea? If so, how would I go about doing that? In the add/remove section there are two things in there; Delete ME uninstall info and uninstall ME.

Hey, I just gotta say thanks for taking this time to help me. Everything was working so good and I had to go screw it up by trying to download something I could of easily done without.

Tami

[Geordie No 1]

The folder I`ve referred to on many occasion windows\options\install is in fact a replica of your Windows ME CD.

If you ever want to reinstall ME, run setup.exe from this folder. It obviously takes less time as the files don`t need to be copied from the CD to your HDD...and you get some nice piccies along the side too.

I think this is the best way for you to go here, you have a lot of errors popping up.

The info. in your Add/Remove programs releting to uninstall info. are back up files from your old O/S. If you remove these files then it is not possible to install an older O/S than ME without reformatting.

Choosing uninstall ME will utilise these back up files and roll back to your old O/S.

I`ve d/ld some crappy stuff in my time too.
Just the other week I tried to install a cable modem tester that my ISP mailed me because I was *****in` about the connection speed. It crashed everything and I had to do a restore.

You live and learn, eh?

[tami3_3]

Hi Geordie,

Ok, I've gone ahead and uninstalled ME. Now what I'm wondering is, you said to reinstall ME thru the setup.exe in the install folder. But it's gone now. Was I suppose to copy it to a disk or something? So does this mean that I should just use the ME cd to reinstall it? And before I reinstall it is there anything I need to do?

Tami

OH! And another question.....I just noticed that Norton System Works is still on here. But when I go to click on it nothing happens and it's not in the add/remove section. But there's folders and files for it. If I want to put it back on here after I have ME reinstalled, I'm suppose to take all Norton things off. I'm confused here, should I manually take all the Norton stuff off since it isn't in the add/remove section?


[This message has been edited by tami3_3 (edited 19 February 2001).]

[This message has been edited by tami3_3 (edited 19 February 2001).]

[tami3_3]

OK..forget all that I said in the last post. I just reformated everything and put ME back on. Hope all goes well. Thanks for your help Geordie, I really appreciated it.

Thanks again,
Tami

[Geordie No 1]

Hehe, a little confusion there, if you look closely, I never actually said uninstal ME first, that`s why you`re folder went AWOL. Never mind, I hope things stay good for you...and keep Sys Restore going, you never know when you`ll need it!

[tami3_3]

Hi Geordie,

You have to spell things out exactly for me...LOL....I'm blond, in case your wondering. At any rate, I didn't mind doing the reformat again since it was so close to when I last did it. Wasn't that big of a deal. But what I think I might do is load one application at a time from the Norton SystemWorks, just to be on the safe side. I was thinking that maybe it was something in there that was causing the problem. I could be totally off on that.

Thanks again for all your help!
Tami

[tami3_3]

I can't believe this!!! I just finished downloading the critical updates from the microsoft site and hadn't even started on installing Norton when I get that same error except this one is being called from NTSPPP3(01) + 0000C154.
Am I being a pain or what?

Tami

[tami3_3]

Ok Geordie.....I just wanted to let you know that this NTSPPP3 has to do with the adapter for my DSL. So I guess it's on me to get this figured out. But thanks again for the time and help.

Tami

[Geordie No 1]

Which ties in with the ndis.vxd error too. Is something loose or bent perhaps? Someone last week had grief with his scanner and it turned out that one of the plug pins was bent.

[tami3_3]

Hi Geordie,

It turns out that I needed to take the NIC out of the computer and install the drivers for it before it got put back in the computer. Would of saved myself alot of grief if I'd of known that. Everything is working just great now. *knockin' on wood here*

Thanks again for all your help!
Tami

[tami3_3]

I'm really not wanting to post this but.....I got that same error again:

An exception OE has occured in 0028:C16738D0 in VxD---this was called from 0028:C001D218 in VxD NDIS (01)+00005B30.

I feel like beating my computer up! I'd really think about taking it in somewhere but I've had rotten luck with the computer places around here. I would totally understand Geordie, if you don't want to fool with this anymore.

I also have gotten a couple of other errors:

Date 02/21/2001 Time 14:14
VSMON caused an invalid page fault in
module VSMON.EXE at 0187:00404906.
Registers:
EAX=00000000 CS=0187 EIP=00404906 EFLGS=00010206
EBX=00000000 SS=018f ESP=0143fec8 EBP=00000000
ECX=006d06e4 DS=018f ESI=00000000 FS=3827
EDX=7fac0ca7 ES=018f EDI=0143fef0 GS=0000
Bytes at CS:EIP:
8b 41 04 85 c0 74

Date 02/21/2001 Time 17:33
ISSET_SE caused a general protection fault
in module <unknown> at c16c:000000ba.
Registers:
EAX=3ebf3f07 CS=3ebf EIP=000000ba EFLGS=00000246
EBX=0000099c SS=3f07 ESP=000055a4 EBP=000055c6
ECX=0002b3ac DS=3f07 ESI=0002b3ac FS=018f
EDX=81993ebf ES=3f07 EDI=00000000 GS=0000
Bytes at CS:EIP:
00 00 00 00 00 00 c8 00 00 00 00 00 00 00 d0 00
Stack dump:
09273025 00000000 d8390001 09f7099c 00000000 0002b3ac 099c0000 3ebf00ba

I haven't a clue what either of them have to do with. Maybe I should just go back to Windows 98 and forget all about ME, you think?

Tami

I'm not sure if this has anything to do with my problem or not, but I was looking at the system info (the one when you right click on my computer) and there are a bunch of blue exclamtion points in there under display and multimedia. If I look in the device manager under display, sound etc, it doesn't have any exclamation points but it also doesn't have my sound card that I put in last year. I'm lost in there, don't have a clue what to do or even if this has anything to do with those errors.

[This message has been edited by tami3_3 (edited 22 February 2001).]

[Geordie No 1]

I`m so sorry that you`ve been having more problems.

I would love to help you out, but I`m going on holiday to Tenerife tomorrow so I won`t be around for a week and a bit...I only came because of an e-mail notification of your post and was hoping you were posting to say that your problems are over!

One quickie though (hehe)...after reformatting, have you installed the software that you have specific software from the manufacturers, e.g. graphics, monitor, sound card etc. etc.

You may also want to visit each manufacturers web sites for updated drivers for your hardware regarding Windows ME.

Also in Device Manager, check the properties for each item of hardware and see if you are getting resource conflicts. If you are (which is not uncommon) uncheck "Automatic settings" scroll through available resource configs. until you have no conflicts with other hardware.

For example, I had an ISA bridge conflicting with my NIC...my system worked fine, except my PRINTER wouldn`t work correctly, even though the printer had no conflicts. Strange but true.

[tami3_3]

In my device manager there are no conflicts whatsoever. Except like I said, with the sound card. The one I put in last year doesn't even show up on the list. I needed a full duplex. The one that shows up in the device manager is the one that came with this computer. I don't know what to do about that.

When I first did the upgrade to ME over my Windows 98, I had no problems with any of the software as far as needing drivers or anything like that. Everything worked fine. But I'll do like you suggested and check with the manufacturers sites.

I've been reading all over the Microsoft Knowledge Base looking for something that's even similar to what's been happening, meaning the specific error I'm getting and I only found 1 out of 709 and that had to do with Windows 95. But I'm looking at a lot of forums to see if anyone is having the same kind of problem I am. I'll get this figured out one way or another.

Hope ya a great vacation!! Have fun!!!
Tami

[Geordie No 1]

Unbelievable that you`ve had no help since I went on holiday. http://www.cybertechhelp.com/ubb/redface.gif I spend most of my time over at Nutzboard these days, so I guess you could come if you`re still having trouble.

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Official Nutzmod (http://pub14.ezboard.com/fnutzboardfrm14)

[tami3_3]

Hi Geordie

Hope you had a great vacation!

Just to let you know what's been happening....I'm still getting that same error but only once in awhile. Like I can go days without getting it, then reboot and it pops up. The only other thing that's happening is that sometimes when I click on a link it freezes up for about a minute then all is fine. Everything else, other than those two things, are running fine. I figure if more things start going wrong then I'm just going to take ME off and stay with Windows 98. I like ME but I'm tired of trying to figure out what's wrong. Just wanted to let you know.

Thanks,
Tami

[Geordie No 1]

Unfortunately, some people have compatability issues. It`s not usually the O/S but some small part of your system that gives you loads of grief...and sitting behind a monitor t`other side of the world hampers the effort to get you up and running.

My final guess? It`s your DSL software, though if it runs with W98, your not missing that much with ME.



------------------
Official Nutzmod (http://pub14.ezboard.com/fnutzboardfrm14)