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View Full Version : internet explorer problems on ME

sloanlover
April 13th, 2004, 04:14 AM
Hello i have internet explorer 5 running on windows ME. I must have a worm, as IE 5 is running extremely slow, relative to rest of programs, even netscape is normal. I have tried to upgrade to IE 6.0 and windows won't get past error messages of unable to complete process. What's blocking all of this?? I ran Hijackthis and this is a list of the processes.

Logfile of HijackThis v1.97.7
Scan saved at 11:47:25 PM, on 4/12/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hkcu
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?cxlow (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acc.count-all.com/-/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hklm
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?cxlow (obfuscated)
F1 - win.ini: run=C:\WINDOWS\..\PROGRA~1\COMMON~1\MICROS~1\MSINF O\info32.exe
O1 - Hosts: 3510794918 auto.search.msn.com
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE" /SU
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O8 - Extra context menu item: Web Savings - file://C:\Program (file://C:Program) Files\WebSavingsfromEbates\System\Temp\ebateswebsa vings_script0.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: Encarta Encyclopedia (HKLM)
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
O9 - Extra button: Define (HKLM)
O9 - Extra 'Tools' menuitem: Define (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37938.7250578704
O19 - User stylesheet: C:\WINDOWS\Web\win.def

what do i need to remove
putasolutions
April 13th, 2004, 10:07 AM
Close all browser Windows and restart Hijack this and put a check mark against the following

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hkcu
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acc.count-all.com/-/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?cxlow (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hklm
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?cxlow (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?cxlow (obfuscated)
F1 - win.ini: run=C:\WINDOWS\..\PROGRA~1\COMMON~1\MICROS~1\MSINF O\info32.exe
O1 - Hosts: 3510794918 auto.search.msn.com
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsa vings_script0.htm
O19 - User stylesheet: C:\WINDOWS\Web\win.def

Click Fix Checked

Restart your PC

Go to C:\Program Files
Find, right click and delete the WebSavingsfromEbates folder

Go to C:\WINDOWS\SYSTEM
Find, right click and delete NZDD.DLL

Post a fresh Hijack this log when done

You might also want to think about updating Internet Explorer to IE 6
sloanlover
April 13th, 2004, 12:25 PM
thank you for your help. things are running a little better now. however i was unable to find Web Savings from where you suggested. everytime i run Spybot it finds it and tries to delete it as well. it seems to keep popping up. i think it stems from Kazaa. i will never file trade again! also i tried to delete NZDD.DLL and a message pops up saying "unabe to delete, in use by windows" Any other ideas are appreciated. Hopefully with the recent fix i can install IE 6.0 in my thread above, i mentioned that it has proved unsuccesful at this point. Logfile of HijackThis v1.97.7
Scan saved at 7:59:20 AM, on 4/13/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\DEVLDR16.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\WEBSCANX.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://server224.smartbotpro.net/7search/?hklm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [McAfee Guardian] "C:\PROGRAM FILES\MCAFEE\MCAFEE SHARED COMPONENTS\GUARDIAN\CMGRDIAN.EXE" /SU
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [devldr16.exe] C:\WINDOWS\SYSTEM\devldr16.exe
O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
O9 - Extra button: Encarta Encyclopedia (HKLM)
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
O9 - Extra button: Define (HKLM)
O9 - Extra 'Tools' menuitem: Define (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .MTD: C:\PROGRA~1\INTERN~1\Plugins\npmusicn.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37938.7250578704
putasolutions
April 14th, 2004, 01:45 AM
Try rebooting to Safe mode and deleting it there
sloanlover
April 15th, 2004, 12:01 PM
Safe mode allowed me to eliminate the NZDD.DLL file. Any idea what that was. Removing it has made all the difference, and IE is running beautifully thanks a lot!!
putasolutions
April 15th, 2004, 12:24 PM
NZdd.dll is part of RealDownload, formerly NetZip Download Demon.

See this page (http://editor.actrix.co.nz/byarticle/spyw.htm) for more info