Internet Explorer and Netscape Errors

[popcornbuddy]

I keep recieving two different errors when using Internet Explorer 6.2.. Microsoft Internet Explorer has encountered a problem and needs to close. And also Iexplore has caused an error in <unknown>. Iexplore will now close. I had Explorer 5.5 and had the samething happen so I upgraded to 6.2. I have reformated my hard drive 3 times and still get the error. I downloaded Netscape thinking that would be ok but recieve an error also. I am in selective start up not knowing if that has anything to do with it or not. I'm using Windows ME. :confused:

[ 29 December 2001: Message edited by: popcornbuddy ]

[Steven.Bentley]

I get the feeling this may be a problem with ME rather than with the browser, so I'll move the thread up to the ME forum :)

[Theoran]

Windows Me error messages do not display component and register information by default. When an error occurs, you see a dialog box with following information (example):

IEXPLORE has caused an error in <unknown>.
IEXPLORE will now close.

If you continue experiencing problems,
try restarting your computer.

However, detailed information on the error can be viewed. While the message stating that there has been an error is still on display, press [Alt]+[D]. This displays the error message details for review.

When the error has already occurred, or you wasn't able to press [Alt]+[D], you can access the errors using the steps below.

Right-click the My Computer icon, and click Explore from the menu
Double-click the drive icon where the Windows directory is (the default is C:\Windows)
Double-click the Windows directory
Find and Double-click the file Faultlog.txt
Examine the entries for the error details
Faultlog.txt entries are entered at the time they occur automatically and the time and date the error occurs is logged. The most recent will appear as the bottom entry.

Here is a sample Faultlog.txt entry:

************************************************** ****
Date 03/03/2001 Time 14:00

IEXPLORE caused an invalid page fault in
module WININET.DLL at 017f:70204b49.
Registers:
EAX=0badf00d CS=017f EIP=70204b49 EFLGS=00010216
EBX=8f31840d SS=0187 ESP=00587884 EBP=70bd7254
ECX=83542a98 DS=0187 ESI=9adf7419 FS=3d97
EDX=005878b4 ES=0187 EDI=0042a184 GS=0000
Bytes at CS:EIP:
80 3e 3a 74 0f 4e 3b f3 73 f6 6a 01 58 5f 5e 5d
Stack dump:
0042a184 83839400 005878ac 00000002 70202f1e 8f31840d
0badf00d 70261088 0042a184 00000001 005878d8 70202e51
83542a98 00000000 00000000 00000001
************************************************** ****

Can you do this a post back with the exact error message. I'm hoping that there might be some more clues hidden in Windows ME.

Just wondering but, are you running an Athlon processor?

In the mean time, why don't you download Opera (http://www.opera.com/download/). It's a very nifty browser which I prefer to use over IE and NS.

[popcornbuddy]

Hey Theoran, thanks for the help. I'm using a pentium III. I looked at the Fault log and found the following:
Date 12/30/2001 Time 23:46
IExplore caused a general protection fault in module <unkown>at d58c:0001a0ea
Registers:
EAX=000000b3 cs=2077 EIP0001a0ea EFLGS=00010206
EBX=00000000 ss=207F ESP=0000c918 EBP=0000c940
ECX=00190000 DS=207F ESI=0000c970 FS=148e
EDX=00000020 ES=207F EDI=00000095 GS=ofd7
Bytes at CS:EIP
8b 0c 81 89 4d f4 23 c9 74 14 51 e8 26 58 00 00
Stack dump:
0000207F 0000c970 00000000 0001F914 000a0e48 00000000 0095b320 000c9640

If you can make heads or tails out of that, more power to you. Thank you very much for your help.
Ps. I am thinking of just upgrading to XP hopeing that would solve the problem. What do you think ?

[Theoran]

Try this. :(

MSKB: Description of the Internet Explorer Repair Tool (Q194177) (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q194177).